I was VERY unhappy when uhaul informed me that 4 days before my cross country move that my truck would be available for pick up 3 hours away from my home. Leaving people stuck on this situation is not ok, but they feel like they can do it because they are the only one way rental in Canada. This is not a review against the pick up location themselves, they were wonderful. It is uhaul canada that messed this up with not enough compensation whatsoever. Mileage and gas Compensation was not enough. What about the 6 hours of time wasted ON MY MOVING DAY.
Otis B
Edwards Towing
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Huntsville, ON P1H2J2
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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You still need to have more truck in the area we are getting bigger and bigger we need more truck available here
TERRANCE LThe service at Edwards Towing was second to none. Tammy was great to deal with, two thumbs up!
CHRISTOPHER SNa
Sarah SWhen booking a one-way trip be careful as you’re not guaranteed a rental regardless of when you book. My rental location changed and I was advised that I was lucky someone canceled or I would not have gotten a truck (second location). When my reservation changed I was advised that I would get 20 extra kms as this location was farther from the original place but I was charged for going over the original amount of km but still within the additional 20 I was supposed to get so that was disappointing. I was also surprised when I was charged for dropping the truck off early as this was not communicated to me by U-Haul or the location where I was dropping the equipment off after I finished my move and I was also unable to check the truck in at the drop-off location as there was not enough data coverage for to complete the process. Anyway, the equipment was fine for the most part but the service and extra fees are a bit ridiculous when you think about customer service and customer retention.
KEVINWILLIAM A