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CHRISTOPHER H
Customer Reviews for Edwards Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was perfect,thank you
linda cRental went great. Agent was very accommodating and helpful.
GORDON JGreat customer service, awesome people, very nice!
LEAH SNeed to ensure windshield washer fluid is topped up and not completely empty.
HANK VNeed to keep more truck in this area please
TERRANCE LTammy was great and you more truck available in the area
TERRANCE LEverything went smoothly, definitely would use this location again
GARY LThe gas mileage filled it up got from Gravenhurst to Barrie and had to fill it up again spent over 120 bucks to fill it when I returned it
Paul RNeeded the U-Haul last minute, quick easy and efficient
TAMMY DTop tier customer service, easy and uncomplicated rental process. Newer and comfortable rental! Would rent here again.
TERESA MI was VERY unhappy when uhaul informed me that 4 days before my cross country move that my truck would be available for pick up 3 hours away from my home. Leaving people stuck on this situation is not ok, but they feel like they can do it because they are the only one way rental in Canada. This is not a review against the pick up location themselves, they were wonderful. It is uhaul canada that messed this up with not enough compensation whatsoever. Mileage and gas Compensation was not enough. What about the 6 hours of time wasted ON MY MOVING DAY.
Otis BYou still need to have more truck in the area we are getting bigger and bigger we need more truck available here
TERRANCE LThe service at Edwards Towing was second to none. Tammy was great to deal with, two thumbs up!
CHRISTOPHER SNa
Sarah SWhen booking a one-way trip be careful as you’re not guaranteed a rental regardless of when you book. My rental location changed and I was advised that I was lucky someone canceled or I would not have gotten a truck (second location). When my reservation changed I was advised that I would get 20 extra kms as this location was farther from the original place but I was charged for going over the original amount of km but still within the additional 20 I was supposed to get so that was disappointing. I was also surprised when I was charged for dropping the truck off early as this was not communicated to me by U-Haul or the location where I was dropping the equipment off after I finished my move and I was also unable to check the truck in at the drop-off location as there was not enough data coverage for to complete the process. Anyway, the equipment was fine for the most part but the service and extra fees are a bit ridiculous when you think about customer service and customer retention.
KEVINWILLIAM ANot a thing! 10 star rating every time!
LYNN DWhen booking thru the main U-Haul number the office says one thing and this location says another and brought the truck back with same amount of fuel and was told it was not enough This location is not in the proper location for a good rental
DONAD KNothing to improve
CHRISTPHERJ HVery friendly, very professional. Tammy kept me informed of times of availability and alternative options, if needed. Note: I always take out the $16 insurance, and today I was so happy I did, as a stone hit the windshield, and the insurance covered it! Check this location out for great customer service!
Jane WService was excellent, truck was very clean and was well maintained, quick & easy process for booking the truck rental.
Cameron RNo call comments needed. Staff were friendly and experienced.
stephen tTowing yard way outside of Huntsville, about 14 Km from town. Glad I had my buddy follow me out to the drop off location, as there was no transportation back to town from the yard. Office was closed, nobody around.
Reid RCustomer Service is fabulous at this location, Thank you!
anne rTammy was amazing!
ADAM BIf a customer books a truck, U haul should honor the agreement not dick him around and send him to a remote location. Very poor business integrity
Craig KService provided by Tammy was excellent and speedy Will definitely use this location again
Wendy JOutstanding service. Tammy always goes above and beyond my expectations!
LYNN DDisappointed my original pickup in utterson was not available especially since I reserved two weeks prior. The Huntsville location was very courteous and professional.
Stephane GVery good customer service 👏 👌 👍 😀 🙌
Rabay iThe manager at the Parry Sound location is absolutely in the wrong business! No customer service skills at all! When I mentioned her lack of customer service, even saying hello, she said I could leave. What kind of a response is that! Oh I'm sorry, I'm having a bad day. Start again, Hi guys, how are you today? was more in line with what I expected. She kept giving us dirty looks and threatened to refuse giving us the truck. Verbal abuse like I've never experienced in my life of 60 years. Manager?!? She can't manage her own temper never mind a business. They never answer the phone either! She should be fired for her aggressive and disgusting behaviour. Glad I will never have to do business with her again. She belongs working in a junk yard not a professional business. Appalling to say the least!
Dawn NGet rid of this “your application is not guaranteed upon signing an agreement or not” you either have or not have a vehicle upon application…put that disclaimer in huge block letters on application
FREDGREGORY AVery efficient. We were tired at the end of a long day , she had the truck returned quickly and sent us on our way.
HENRY-FRANK SThe Edwards Towing location is great - helpful, well kept vehicles and friendly
Chris Halways a professional service
Jean LI highly recommend this U Haul location to anyone looking to rent a truck. The customer service, which is quite rare these days, was above and beyond any expectations. I am local to the area, but would drive the distance to use this location if I had to. Thanks again, A+++
Riccardo PWe received a really nice 20 foot truck. This location is really accommodating and willing to shift if you need to. Thank you!
AMANDA Sgreat professional service
Jean LTammy was very helpful!
LAURIE KI had to book a truck in the neighbouring town because apparently the location down the road from where I live didn’t have any trucks available, despite several trucks sitting in their parking lot at all times. This added about 75 KMs to the mileage and increased the cost and time. That was disappointing but the location I did have to use was great.
Rebecca WTammy was excellent! Easy transaction, very happy with the service.
MARK LTammy at Aspdin Rd location in Huntsville is the reason I rented from there. She is professional extremely knowledgeable, personable and kind. Most people at UHaul dealership shrug their shoulders and tell you to check the app. Not Tammy she calls in person to explain everything and walk you through it. Her customer service is highly commendable and outshines any other dealership Plus we loved the van!
Kristen ETammy is wonderful
lexi WIt was a great experience, Tammy was so helpful and friendly.
Jenny RThe service was great
Jean LIt was a great location and very friendly
WILLIAMNORMAN MCustomer service from Tammy was outstanding!!
Leslie TFriendly, helpful, professional.
DAVE ACovered in snow
tim kService was awesome
KARAN LGreat service and location
dean pCant think of anything. Tammy at Edwards Towing is great to deal with.
Lana KA bit far from town.
Joanna MI could not have been more satisfied with the great service offered at Edwards Towing in Huntsville. It was a quick, efficient and personable check-in, the 15-ft truck was in fine shape, and what can often be a harrowing and stressful experience was anything but that. HIGH MARKS ALL THE WAY AROUND!!! THREE THUMBS UP FOR EDWARDS TOWING!!!
James GExcellent service, and the staff are the best! Thank you and hope you have a good holiday 😀
STEVEN FTammy and her husband run a great U haul location. I have 3 to choose from, and they get all the business:)
Scott D