Customer Reviews for EHR Solutions
(U-Haul Neighborhood Dealer)

147 reviews

10411 Veterans Memorial Hwy Ste 103   Lithia Springs, GA 30122

(678) 905-3441

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 10 am - 3 pm

Services at this Location:

Contact Us

(678) 905-3441

10411 Veterans Memorial Hwy Ste 103
Lithia Springs, GA 30122

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 10 am - 3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Ensure that the U-Haul representative is dressed appropriately when dealing with customers. The representative was dressed as though they were getting ready to go to the club. (and I am being nice). Other than that, the service was what I would expect from U-Haul, great.

Jerry F. 
Rating:
2.0

Inside the cab and the back was filthy. I had to worry about my items from my event center getting dirty. If new it was like that's would have brought cleaning supplies. The windows are dirty. It was hard to see at night from the glair that hit the windows. Overall, this was the A very bad experience for me. I think do to COVID-19 virus spread the vehicle need to be thoroughly cleaned before the next customer rent. The gas tank was not at the level that was stated on the app. So disappointed. You use to have customers take pictures of the gas gauges what happened. One time I rented a U-Haul truck and the back smelled like urine. You need to find a way to lock the back when not in use. One time I went to pickup a truck and a homeless person was sleep in the back. Something has to be done.

LAKISHA D. 
Rating:
5.0

Everything was absolutely on point. Best Uhal service I've ever experienced hands down. Thanks Natasha for an amazing experience.

Waheeda W. 
Rating:
2.0

I was not informed after specifically asking about return after closing hours, that I needed to log in the return online! I was charged an additional $20. I contacted the office and was told by the representative that it was in my contract I should have read that. When I checked in, she was on a personal call and remained on the call the entire time. She should have advised me of the policy when I asked. I just feel I shouldn't be charged for not logging in the return.

CLAUDIA C. 
Rating:
5.0

The lady there went out of her way to make sure to help me because my original location didn't have my truck as promised. Thanks!

Clarence E. 
Rating:
5.0

Truck was dirty in the back food/piled rice… we had to clean it before we could use it. We took pictures.

SHAUNTEH B. 
Rating:
5.0

Customer did not leave a comment.

SIMMONE L. 
Rating:
2.0

Clearly explain the new "MANDATORY" rental requirements to customers BEFORE they arrive since not everyone has the mobile technology, nor mobile security features to download apps; register themselves; print their own receipts; etc. My reservation was also shortened without my agreement even though I previously called a corporate location & the 1-800#. I did NOT appreciate being redirected to a Mom & Pop rental location with limited resources!!! Nor, do I appreciate not receiving ONE final bill from corporate "CLEARLY" explaining why I was charged an extra $50+ dollars:(

Keshunda P. 
Rating:
5.0

Excellent experience! Our move in date for our house changed and we contacted UHaul to extend our truck rental no problem. Highly recommend this location.

ryan G. 
Rating:
1.0

Not take money out of people's account that wasn't supposed to be taken out.

kieauna K. 
Rating:
5.0

Customer did not leave a comment.

KHARIZMA O. 
Rating:
5.0

Great service and great ppl to help you with your needs

TIFFANY A. 
Rating:
5.0

Customer did not leave a comment.

AUSTIN M. 
Rating:
5.0

Keep doing what you are doing

MICHAEL G. 
Rating:
1.0

This was not my choice in a pick up location, it was a good deal farther away from me causing additional miles to be added. It was also in a difficult area to get to and from.

Robert R. 
Rating:
3.0

We are let the location know that there were ants in the uhaul. She came & cleaned & stated that she saw no ants. We took a photo of the ants still present inside and she did not do anything about the ant issue. We had to clean the ants out ourselves at home.

ABAGAIL C. 
Rating:
5.0

Customer did not leave a comment.

BRIDGET B. 
Rating:
5.0

Customer did not leave a comment.

SHARON W. 
Rating:
5.0

Everything was great

BOBBY W. 
Rating:
5.0

Customer did not leave a comment.

JULIA C. 
Rating:
5.0

Customer did not leave a comment.

Diamond T. 
Rating:
3.0

Customer did not leave a comment.

Sharonda M. 
Rating:
3.0

Offer to send a link via text to return rental equipment.

Titus G. 
Rating:
3.0

Customer did not leave a comment.

ROBERT A. 
Rating:
4.0

Customer did not leave a comment.

ROY B. 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER L. 
Rating:
1.0

Customer did not leave a comment.

Jeremy G. 
Rating:
1.0

The worst Uhaul experience to date. As soon as the office opens on Monday I will call to voice my complaint, AGAIN! If I wasn't pressed for time there is no way I would have taken that truck. Uhaul owes ME for the cleaning and upkeep of their truck! 1. Truck disgusting in the front cab and the back 2. Truck on "E" but check-in claimed 1/4 full 3. Glass shards, food, trash, etc... in the back of the truck 4. Charged over $50 for gas/fuel charges unnecessarily

Sharon A. 
Rating:
5.0

Everything was great

MICHAEL G. 
Rating:
5.0

No complaints.. This lady helped me be able to get all my stuff moved without getting charged a arm and a leg to do it.. Plus she was fine as hell.. Thanks uhaul

Dubouh B. 
Rating:
5.0

Customer did not leave a comment.

Tierra R. 
Rating:
5.0

Customer did not leave a comment.

Craig M. 
Rating:
5.0

Customer did not leave a comment.

Craig M. 
Rating:
2.0

My reservation was wrongly cancelled and given/taken by another customer. This could have derailed my whole week. No ORIGINAL personnel from the site was on location. With that said, Natasha, who rushed to us and clean up someone elses mess, was the only redeeming face of my experience with renting at this location. Spite dealing with difficult situations and even more difficult customers, she was kind, helpful, accommodating, professional, and patient. The rest of my move went smoothly because of her efforts and I am grateful for her. Shes awesome. If youve been lucky enough to have her, NEVER LET HER GO!

Khalid A. 
Rating:
5.0

Customer did not leave a comment.

tammy T. 
Rating:
1.0

Customer did not leave a comment.

GERALD S. 
Rating:
1.0

I'm very upset about my bill I was quoted one thing and yes I did bring it back a few minutes late but after looking in my bill it was additional $60 charge to my card without me authorizing anything. If you going to overcharge call customer and explain situation before just running their card. I reached out to the location but did not get a call back about bill.

ANTHONY F. 
Rating:
5.0

Customer did not leave a comment.

Linda P. 
Rating:
4.0

Customer did not leave a comment.

Erica F. 
Rating:
5.0

Uhual charger us more and did not reimburse

Yelijha D. 
Rating:
5.0

Customer did not leave a comment.

Jenna B. 
Rating:
2.0

This was not the guaranteed pickup nor was I compensated for the change at last minute

CHRISTOPHER Y. 
Rating:
1.0

Poor customer service. Poor dress code.

TORRIANKENDREL S. 
Rating:
5.0

Nothing about location but the moving company never showed or responded to my request

Preston J. 
Rating:
5.0

Customer did not leave a comment.

TENISCIA S. 
Rating:
5.0

Customer did not leave a comment.

Craig M. 
Rating:
5.0

Natasha is a wonderful representative she has taken care of me and all my needs. She has make sure I get exactly what I need in order to continue the long Jevity of my business

Craig M. 
Rating:
5.0

It was a pleasure having to encounter someone that is willing to help you out when you need most of her inventory I will definitely continue renting at this location the experience has been awesome

Craig M. 
Rating:
5.0

Customer did not leave a comment.

Craig M. 
Rating:
5.0

Customer did not leave a comment.

BRANDON P. 
Rating:
5.0

Always the fastest and most reliable service.

Natasha S. 
Rating:
1.0

I had truck reserved for pickup at 9:00am and there was no key or employee there. I spoke with someone at 930am who informed me that the last customer kept the key and it was supposed to have been in the vault box, but it was not. I waited over an hour and a half for the truck. The office was supposed to be open at 10am and no one showed up until 1020am. Moving is stressful enough, then to have to deal with this, unacceptable.

Kermille B. 
Rating:
2.0

Customer did not leave a comment.

Rosnesha C. 
Rating:
5.0

Nothing all is good

Michael A. 
Rating:
5.0

Great driving truck. Felt like I was driving a new one.

Yolanda M. 
Rating:
5.0

Everything was very good! Keep up the good work. I actually was saying the vehicle I had drove very nice. It had 84000+ miles and drove like it was brand new!

Yolanda M. 
Rating:
5.0

Service and being customer service expectations

Alexis T. 
Rating:
5.0

The girl who attended me was very kind, very attentive, she helped me with the whole process, making it very easy. The location is perfect, the parking lot is very spacious.

RENE R. 
Rating:
5.0

Great service and clean truck I would recommend

Jacques L. 
Rating:
5.0

Customer did not leave a comment.

Maria H. 
Rating:
4.0

Customer did not leave a comment.

KESHA C. 
Rating:
5.0

Customer did not leave a comment.

Salvador M. 
Rating:
3.0

Customer did not leave a comment.

Seth J. 
Rating:
1.0

When I arrived at this location on Sunday, 11/22, there was no one available for me to talk with about connecting my trailer to the car (I had to call the UHaul number that was posted on the door). The person I spoke with told me to come back to this location again later, at 1pm, and someone would be there. When I arrived, the person greeting me did not know how to attach a trailer to a car, so I was left to get assistance from some passersby in the parking lot. I was assured the trailer was attached to the car. I left the location, and within 2 miles, the entire trailer came off of the hitch. It was not attached properly. I was left stranded on the road until someone pulled over to assist me. I would definitely recommend that someone at this location know how to attach a trailer properly, and have better customer service. It was a terrifying experience for me, as I was by myself when this all occurred. I had called days before, to ensure someone would be available to attach the trailer, as I wasn't sure I would be able to do it myself.

WENDY B. 
Rating:
1.0

I want to dispute the charges on my card because she did not specify that I had to drop the U-Haul off at the same location and I called before the store closed and they didn't answer the other store on Piedmont in Rockmart did answer and there are manager okayed me to drop off the U-Haul Also on your website it says that I can drop off at any location please call me back at 678-548395 when you get a chance thank you

Angela C. 
Rating:
5.0

Customer did not leave a comment.

Sayan C. 
Rating:
3.0

No blankets so they had to go to another location to get some which took an extra 30 mins, the appliance dolley was broken

Chad B. 
Rating:
4.0

Check in not as smooth as pickup.

ronnie E. 
Rating:
5.0

Excellent customer service!!! HIGHLY LIKELY to return! Will SHARE business with others! Thanks in Advance!

alicia W. 
Rating:
5.0

location needs more trucks

kwasi A. 
Rating:
5.0

The location need more resident or permanent trucks.

kwasi A. 
Rating:
1.0

Take haul away from that location; because the first time that I rented was not so pleasant; nor this time. The people there doesn't do their job properly. They are very unprofessional and rude.

Annie C. 
Rating:
5.0

Customer did not leave a comment.

Brenda S. 
Rating:
5.0

This was some of the best customer servicie I have experienced in a long time. With customer service being a lost art, these days. It really felt great having someone going the extra mile. My hats off to this location.

Daron T. 
Rating:
5.0

Customer did not leave a comment.

portia B. 
Rating:
5.0

Customer did not leave a comment.

Natasha S. 
Rating:
5.0

Nothing ; (Quality Service) up and down the spectrum.

Donamechie J. 
Rating:
3.0

The U-Hail rep was very pleasant to work with and represented I-Haul very well, would use for another event.

Carolyn R. 
Rating:
5.0

Customer did not leave a comment.

Dionne H. 
Rating:
5.0

They were able to help me after answering the phone however I had to keep calling.

Jasenia C. 
Rating:
5.0

Customer did not leave a comment.

Jeff M. 
Rating:
3.0

Customer did not leave a comment.

Shalonda L. 
Rating:
5.0

Customer did not leave a comment.

Natasha S. 
Rating:
2.0

Tow dolly was on a slope. I was afraid to remove the rocks From under the tires without assistance for fear the tow dolly would get away from me. I called my son-in-law for help. Shortly after he arrived, a service tech from U-haul drove up and completed the connection to my motor home.

JACKIE L. 
Rating:
5.0

everything went very well. the uhaul site was clean and very knowledgeable of the equipment. thanks,

Tricia S. 
Rating:
1.0

Got there 30 minutes early but was told I would have to come back in 30 minutes in order to get the pads and hand trucks. Came back in 30 minutes no pads and no hand trucks. Not a good place to go rent u-haul.

Robert C. 
Rating:
1.0

Do not overcharge the account thinking someone won't notice. And please if their is a problem, (especially caused by staff) do the right thing. I feel ripped off.

Danasia J. 
Rating:
5.0

Customer did not leave a comment.

April J. 
Rating:
1.0

Sheretha Paramore SCAMMERS!!!!! Run as fast as you can!! Owner is very GHETTO and Unprofessional! I rented a U-Haul from these BUMS! and the pick up process was very tedious and irritating. The lady not helpful and no one advised me that I had to check in online. As a matter of fact it was optional! I returned the vehicle the same day and refueled it with over the returned amount. Got the final bill and was charged a fuel fee and other bootleg charges. They lied about the fuel level, which made me question the mileage difference. When I called the business, the lady who later mentioned she was the Owner, became more ghetto and unprofessional. Even after I said my peace and disconnected the call. This Ghetto bird, proceeded to text my phone talking about she could have refunded me $50 dollars but she's not. Really? This makes you more of a scammer and a THIEF! Secondly who keeps texting a customer back to back and your the Owner? And you mentioned that you also run a Tax business? Omg! Run as fast as you can! I will also reporting this business on every social platform I can. These people are SCAMMERS

SHERETHA P. 
Rating:
5.0

great service

Joe L. 
Rating:
5.0

Customer did not leave a comment.

Frank B. 
Rating:
5.0

First time customer at this location. AWESOME CUSTOMER SERVICE . I had an Emergency and needed a rental. Natasha was very Attentive and concerned about my situation. Very patient young lady. She got me taken care of in under 30 minutes with no pressure what so ever. You have no idea how much time and stress you saved me and my family today. Just by your Help.. Thank you so much..

SONYA L. 
Rating:
2.0

The location wasn't open and was to be open 9-5 . I had to call Uhaul 800 number several times to self check out as the WiFi In area was bad. Finally an area manager showed up and checked us out. When we returned the truck a rep in a car checked truck in . Also whenI called the location to confirm reservation I asked for directions and the lady on the phone couldn't give them. I know I could goggle them which I did but I asked a simple question that she couldn't answer. It should not have taken over an hour to check the truck out.

Diane W. 
Rating:
5.0

Customer did not leave a comment.

Capucine W. 
Rating:
1.0

Customer did not leave a comment.

Christian F. 
Rating:
1.0

The rep was very unprofessional and rude. Was not willing to help during this critical time. I will not recommend this location to anyone. The worst experience I've ever had.

Kendra M. 
Rating:
5.0

Customer did not leave a comment.

Ashlee H. 
Rating:
1.0

Be more professional and actually have an agent or customer service representative in store during stated business hours and if not, an agent who will answer the phone.

Kimberly C. 
Rating:
1.0

There is no one on site so you have to call them when you drop off. Both times I've dropped off there, they did not log me in on time and I had to make followup calls to get my account straight. This is not efficient for anyone.

LYNETTE B. 
Rating:
5.0

Customer did not leave a comment.

Fabilara D. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top