Customer did not leave a comment.PAMELA O.
Customer Reviews for Elite Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fix the glitches in your 24/7 appDARLENE C.
Customer did not leave a comment.DANIELLE P.
Customer did not leave a comment.PATRICIA B.
Customer did not leave a comment.Megan D.
Customer did not leave a comment.THOMAS D.
This drop-off location had nearly no space to park the truck. Location was not open at time of return.JONATHAN M.
I arrived at the location early only to experience problems with the 24-hour check-in service and had to wait until the service agent opened up the door to begin manually checking in. The driver compartment of the truck and the storage areas were absolutely filthy and in unsanitary conditions! Someone even left their COVID mask covering underneath the middle seat. It took my at least an hour to clean and sanitize the truck. Then, Uhaul failed to send me my payment code. This was needed by the movers after their job was completed. I had to call into Uhaul and wait around for 45 minutes until the agent could answer and provide the payment code numbers. This is time that I could have spent driving. I ended up arriving at my destination late and had to pay for an extra day due to the inconvenience of this entire situation. I expect to be compensated.Benjamin A.
Customer did not leave a comment.Terry A.
Great customer service!Mandy M.
Windshield was very dirtySAMANTHA G.
Customer did not leave a comment.Mellody S.
The app is absolute shit. It took an hour to rent my truck via the app and after 45 minutes of struggling the Uhaul rep determined I needed to complete my transaction in person. That was a horribly infuriating statement as the location I was at did not open that day. After an hour, limited customer service, and restarting the app multiple times I could finally rent the truck. The owner of this rental location ended up showing up because he was driving by on his way to another place, on his day off, and sympathized with us as he hasn't seen the app go well for any of his customers. In end, don't offer the app as a rental option if it doesn't work well, I would have preferred driving to an open location than the irritation of an ill-designed app.Katherine J.
Customer did not leave a comment.TIMOTHY W.
Check engine light was on. I had a long drive ahead of me.Seddona J.
Customer did not leave a comment.MISTY W.
One back tire was flat when we got the truck home so lucky we had an air supply. Also, tell us before about the policy of not filling the gas tank. Someone could run out of gas thinking they had a full tank.ARLEN M.
Customer did not leave a comment.David H.
Customer did not leave a comment.Jennifer A.
The mileage was not put in correctly.Rebecca J.
Customer did not leave a comment.Stefen A.
Customer did not leave a comment.Daniel A.
The vehicle was dirty inside in the driver/passenger area and outside...dried up mud so this haul company does not clean their vehicles in between customers. It was definitely not an easy check in....we had to come up with someone other than both of us for the uhaul company to call as a third party(unreasonable)...and we lucked out that the person we listed was actually home to verify. It took us 40 minutes to check in and get the key from the lock box.We were also not told that we needed to fill up the fuel tank to original status and instead understood that the charge per mile would actually cover the fuel fee...so we got charged another $6 for fuel....For this $19.95 rental for 4 hours, we ended up paying nearly $60. The returning of the vehicle was easier. We probably won't use this location or do the rental again without an actual uhaul customer service agent renting it out to us.Gina B.
Customer did not leave a comment.Eric B.
Customer did not leave a comment.Rich C.
Hector was great to deal with. Very friendly and personable. Quick in-and-out!Robert H.
We hated the whole automated take pics of this and take pics of that garbage.Lisa E.
Your process of billing screwed up our bank account. Put it in, take it out. We are still not sure we were billed right. I believe we were over billed. Will I use U haul again. Probably not. Would I recommend U Haul to anyone. Doubtful. Highly dissatisfied. The location was great. The people great.debbie M.
Customer did not leave a comment.Phil C.
Only had 1/8 tank of gas. Online pickup option is lengthy and a bit of a hassle.Linsey M.
Customer did not leave a comment.Eric H.
Terrible experience. Can't get anyone to answer the phone. Weren't there. No return call. Charged unnecessarily for cleaning. Very disappointedPam T.
Directions for finding some locations are not always clear to out-of-town people giving directions over the phone.Elizabeth G.
Everything was great except the drop off of the trailer. Because it was after hours and no one was there I only have the picture I took to prove I dropped it off. It was left in front of the building where I was told to leave it, but anyone could take it after I left. How am I to be confident Uhaul would not say I didn't deliver it and come after me to replace it. If I had not returned it till the next day during business hours their website says I would be charged $20 per hour past my drop off time. This is not a good policy or practice.William M.
The smoothest rental experience ever. Thank you. The drop off was easy and fast.Pam T.
Customer did not leave a comment.Robert Y.
Customer did not leave a comment.Bill G.
place was closed, we just dropped off the trailerElaine J.
Customer did not leave a comment.Debra A.
Location was closed.Debra A.
Customer did not leave a comment.SPRAGUE M.
Customer did not leave a comment.Susy C.
Difficult to get in and out, but staff was very helpfulWayne A.
Still have had no response on the contested chargesJim B.
Customer did not leave a comment.Daniel O.
Customer did not leave a comment.Stephen T.
Customer did not leave a comment.Devin H.
Customer did not leave a comment.ROBERT F.
easy to pick up and drop off with remote accessJohn M.
Customer did not leave a comment.lee Z.
Customer did not leave a comment.Rand M.
The business owner was nice and helpful but the location is simply too small to be a good option. No parking, not enough space to even hook up trailer without hanging out in street. I can't imagine doing drop off there. I was very appreciative of their call to let me know they had the trailer there as text/email confirmations I received were conflicting and after spending 40 minutes on call to Uhaul (25 of those on hold) earlier I did not want to call again. Not their fault but I was not happy having to go to another town to pick up trailer...I didn't read fine print evidently stating they can do that: really aggravating when you're coordinating help, travel, people's schedules and you don't find out until the day before. Horrible business model from customer perspective We discussed that I needed half the number of blankets preordered but I was charged for all of them.Cindy H.
Customer did not leave a comment.jack M.
Customer did not leave a comment.Robert C.
Customer did not leave a comment.Emily F.
Showed up a few minutes before closing but they were happy to get my trailer set up anyway.Bryan H.
Nice guy. fast .Jerry G.
Customer did not leave a comment.Monica R.
Very hard to find a spot to park a large truck, I had to drive on the curb (as it looked like every other vehicle there did). They should think about flattening it.Breelyn B.
Customer did not leave a comment.Jeremy S.
Customer did not leave a comment.Margie G.
The address is wrong and needs to be updated. We were lost for a half hour trying to find the place. Please correct the address. Shop owner was very helpful and friendly.laura C.
I was charged by both the pick up places!!! Not okay! Please call me at 227-6631carol L.
The rental person was great & made sure the trailer was cleaned of snow & ready to go.JOHN O.
Customer did not leave a comment.Anthony J V.
Customer did not leave a comment.Dave D.
When I arrived, there was no where to lawfully park the truck. I had to call U-Haul to try and resort. Wasted 45 minutes of an already long day.zac B.
Easy out. Easy in. Very nice folks that knew what they were doing.bernice A.
Customer did not leave a comment.William K.
Customer did not leave a comment.Drew L.
Customer did not leave a comment.julie W.
Arrived and there was no one inside or outside. No bell to ring. Radio on and nobody showed up for 10 minutes. Shop was open, door was unlocked, unsecured premises. He said he was the only one working when he got back.Darlene M.
Customer did not leave a comment.George D.
Highly dissappionted. I called to drop off trailer and confirmed location, hours and if someone would be there. I was told to go online and when I got there the door was locked during business hours even though I called ahead.Arnold L.
Customer did not leave a comment.Becky N.
I had to drive 45 miles out of the way to pick it up. Costing my approximately an additional $20 in gas and adding 2 hours of drive time. The cargo area of the truck wreaked of marijuana and had actual buds left behind. I've done the math on the rental and I'm pretty sure I was overcharged.Jerry P.
Not have a bunch of weed all over the truck and not have it smelling like a dispensary i moved a customer today and lost almost $350 because of discounts i had to give her and to be honest i would like compensationSkylar D.
Customer did not leave a comment.LAUREN K.
Customer did not leave a comment.CINDY F.
Customer did not leave a comment.ROBERT C.
Cool dude.Jeffrey B.
Pleasant business owner and great service!!Mateka M.
Customer did not leave a comment.kathryn S.
Everything was great, but location was hard to find. Part of another business.Melinda A.
Customer did not leave a comment.Ray M.
The 10' truck didn't have a ramp so they gave me the 15' with ramp for same price. Great guys to rent from. Took care of me.Robert P.
The online system was easy to use and a great idea!Connor R.
The only disappointment we had they called us at the last minute and told us they had to change our pick up location due to they did not have our truck size and we had reserved our truck two months ahead of time .Morgan M.
Customer did not leave a comment.ariana F.
Great customer serviceEmma M.
Customer did not leave a comment.Ronnie S.
Customer did not leave a comment.Jennifer G.
Parking was very limited.David R.
Customer did not leave a comment.Lana K.
Customer did not leave a comment.RUTHIE K.
Customer did not leave a comment.paula C.
Customer did not leave a comment.Samuel M.
Best U-Haul location I've ever been at.richard R.
Customer did not leave a comment.Nikki M.