Fix the glitches in your 24/7 appDARLENE C.
Trailer Rental & Towing in Loveland, CO at Elite Automotive
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Loveland, CO 80537
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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This drop-off location had nearly no space to park the truck. Location was not open at time of return.JONATHAN M.
I arrived at the location early only to experience problems with the 24-hour check-in service and had to wait until the service agent opened up the door to begin manually checking in. The driver compartment of the truck and the storage areas were absolutely filthy and in unsanitary conditions! Someone even left their COVID mask covering underneath the middle seat. It took my at least an hour to clean and sanitize the truck. Then, Uhaul failed to send me my payment code. This was needed by the movers after their job was completed. I had to call into Uhaul and wait around for 45 minutes until the agent could answer and provide the payment code numbers. This is time that I could have spent driving. I ended up arriving at my destination late and had to pay for an extra day due to the inconvenience of this entire situation. I expect to be compensated.Benjamin A.
Great customer service!Mandy M.
Windshield was very dirtySAMANTHA G.
The app is absolute shit. It took an hour to rent my truck via the app and after 45 minutes of struggling the Uhaul rep determined I needed to complete my transaction in person. That was a horribly infuriating statement as the location I was at did not open that day. After an hour, limited customer service, and restarting the app multiple times I could finally rent the truck. The owner of this rental location ended up showing up because he was driving by on his way to another place, on his day off, and sympathized with us as he hasn't seen the app go well for any of his customers. In end, don't offer the app as a rental option if it doesn't work well, I would have preferred driving to an open location than the irritation of an ill-designed app.Katherine J.
Check engine light was on. I had a long drive ahead of me.Seddona J.
One back tire was flat when we got the truck home so lucky we had an air supply. Also, tell us before about the policy of not filling the gas tank. Someone could run out of gas thinking they had a full tank.ARLEN M.
The mileage was not put in correctly.Rebecca J.
The vehicle was dirty inside in the driver/passenger area and outside...dried up mud so this haul company does not clean their vehicles in between customers. It was definitely not an easy check in....we had to come up with someone other than both of us for the uhaul company to call as a third party(unreasonable)...and we lucked out that the person we listed was actually home to verify. It took us 40 minutes to check in and get the key from the lock box.We were also not told that we needed to fill up the fuel tank to original status and instead understood that the charge per mile would actually cover the fuel fee...so we got charged another $6 for fuel....For this $19.95 rental for 4 hours, we ended up paying nearly $60. The returning of the vehicle was easier. We probably won't use this location or do the rental again without an actual uhaul customer service agent renting it out to us.Gina B.
Hector was great to deal with. Very friendly and personable. Quick in-and-out!Robert H.
We hated the whole automated take pics of this and take pics of that garbage.Lisa E.
Your process of billing screwed up our bank account. Put it in, take it out. We are still not sure we were billed right. I believe we were over billed. Will I use U haul again. Probably not. Would I recommend U Haul to anyone. Doubtful. Highly dissatisfied. The location was great. The people great.debbie M.
Only had 1/8 tank of gas. Online pickup option is lengthy and a bit of a hassle.Linsey M.
Terrible experience. Can't get anyone to answer the phone. Weren't there. No return call. Charged unnecessarily for cleaning. Very disappointedPam T.
Directions for finding some locations are not always clear to out-of-town people giving directions over the phone.Elizabeth G.
Everything was great except the drop off of the trailer. Because it was after hours and no one was there I only have the picture I took to prove I dropped it off. It was left in front of the building where I was told to leave it, but anyone could take it after I left. How am I to be confident Uhaul would not say I didn't deliver it and come after me to replace it. If I had not returned it till the next day during business hours their website says I would be charged $20 per hour past my drop off time. This is not a good policy or practice.William M.
The smoothest rental experience ever. Thank you. The drop off was easy and fast.Pam T.
place was closed, we just dropped off the trailerElaine J.
Difficult to get in and out, but staff was very helpfulWayne A.
Still have had no response on the contested chargesJim B.
easy to pick up and drop off with remote accessJohn M.
The business owner was nice and helpful but the location is simply too small to be a good option. No parking, not enough space to even hook up trailer without hanging out in street. I can't imagine doing drop off there. I was very appreciative of their call to let me know they had the trailer there as text/email confirmations I received were conflicting and after spending 40 minutes on call to Uhaul (25 of those on hold) earlier I did not want to call again. Not their fault but I was not happy having to go to another town to pick up trailer...I didn't read fine print evidently stating they can do that: really aggravating when you're coordinating help, travel, people's schedules and you don't find out until the day before. Horrible business model from customer perspective We discussed that I needed half the number of blankets preordered but I was charged for all of them.Cindy H.
Showed up a few minutes before closing but they were happy to get my trailer set up anyway.Bryan H.
Nice guy. fast .Jerry G.