There was great customer service
trent C.
Customer Reviews for Elite Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly and helpful staff.
Jennifer B.Not a thing! Jason was a big help and very friendly!
David H.Excellent
Eric G.I don't think you can improve on the experience I had
Eddie P.The gentleman working the store was great, but we reserved the truck for Conway a week ahead of time, had to drive 40 minutes out of the way to this location to pick up a truck. I was never called the day before pickup despite the person on the phone lying and saying they did. My voicemail works and I have no missed calls from that day, calling my phone doesn't just ring and ring.
Andrew B.Jason was excellent to work with. Courteous & professional
JIMMY V.Nada! You da bomb.com
JAMIE L.I would say get UHAUL's card reader to work, due to it denying both my debit card and my fathers credit card… if it wasn't for my boyfriend being there I would've been screwed. Overall the experience was good… the price was a little wack for only having it for a couple hours to tow a car to a garage to get fixed. Other than that it was a good experience
Nova L.95% of the online stuff could have and should have been done prior to pick-up. Why the hell did y'all wait until I was picking it up to ask for 100 pictures and another person to contact and all that crap? We spent 30 minutes standing in the cold, with more people waiting outside the house for us, because of your ridiculous pick up process.
Charles L.Maybe bigger selection
Terry B.Check the bottom line. We were never told the final cost and we didn't ask. We will be changing moving companies.
JOSEPH B.Thank you so much Jason for all your help on getting us the right trucks and auto transport on our move to Florida.
Jennifer P.Great customer service.
Annette W.Excellent experience. I was treated like the good Ole days. Felt good.
Jim R.Go rent a U-haul from Jason. He's awesome, he has a truck for any project.
Heidi W.The truck was clean and prepared, but not maintained. It had a flat tire that the servicing people simply inflated again, and it was flat the very next morning, as we were preparing for our cross country move. Forced us to wait 3 hours for service of the new tire that was needed, before we ever headed out on the road.
Cindy P.very helpful
Lawrence D.The guy was friendly and took care of my drop off and fixed a billing issue.
ERNEST S.2nd time I have gone there and the person lied and overcharged me both times.
Josh B.Great service
Cathy L.We dropped the truck off after hours and the web site and app were not working. It would have been nice to receive a call to let us know that they got the equipment back
TONYA S.Kind, courteous and professional agent. Everything went as promised and planned.
William C.be more friendly, service area could be more clean up!
Trudy S.Totally awesome customer service! This is second time used them and will be using them again!
ROSLYN B.Elite Automotive did a great job and were very helpful!
David N.Well done
Timothy H.Representative was very helpful and professional. This is my 2nd time to use a haul trailer from this location. The rep let me use his 7 prong adapter both times. I really appreciated that. Would recommend this pick up location to anyone!!!!!
John S.Jason and Kiesha were very friendly and helpful. They explained the equipment and demonstrated it's use. The paperwork was quick and easy.
Dewayne H.Friendly, helpful, quick service!
sonny E.The owner was very helpful, great service.
JASON B.Was an easy process.
Mark B.Great experience!
Danielle B.Very attentive and provided great customer service.
Clifton S.Jason and his team were extremely helpful... a great community resource.
Josh B.Nothing. Very Satisfied. (Even though I couldn't see over the steering wheel)....LOL...
Darlene S.awesome.
Susan D.Other than still waiting on my deposit everything was wonderful and perfectly timed.
KALYNN E.Very personable and helpful.
Ann T.Jason was AWESOME & very helpful! Truck was very nice and clean!!
Tori B.Hooked everything up going out? Left it to me on return, price was so much better than renting one way. Also dealers in Conway, AR did not have one way trailers. Great overall experience!
Jim M.All went fast and easily.
John C.Had trouble using credit card had to use cash it took me longer than expected and would not take debit or check
LINDA D.When we first hooked up the trailer we didn't have light or blinkers. The gentleman at the uhaul center then hooked it to his truck. Said they were working and so hooked back to my truck. He sprayed my hitch with some lubricant and wiggles the trailer hitch and told us we were good to go. That under load we would have a better connection. Anyways about 100 miles into our trip my alternator shorts out because of some wiring issue from the uhaul trailer. So I'm on the side of the road replacing an alternator that cost me $155 because I'm in some strange town and no one to help. I will never use UHaul again.
Sandra G.