Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Representative was very helpful and professional. This is my 2nd time to use a haul trailer from this location. The rep let me use his 7 prong adapter both times. I really appreciated that. Would recommend this pick up location to anyone!!!!!
Jason and Kiesha were very friendly and helpful. They explained the equipment and demonstrated it's use. The paperwork was quick and easy.
Friendly, helpful, quick service!
The owner was very helpful, great service.
Was an easy process.
Great experience!
Very attentive and provided great customer service.
Jason and his team were extremely helpful... a great community resource.
Nothing. Very Satisfied. (Even though I couldn't see over the steering wheel)....LOL...
awesome.
Other than still waiting on my deposit everything was wonderful and perfectly timed.
Very personable and helpful.
Jason was AWESOME & very helpful! Truck was very nice and clean!!
Hooked everything up going out? Left it to me on return, price was so much better than renting one way. Also dealers in Conway, AR did not have one way trailers. Great overall experience!
All went fast and easily.
Had trouble using credit card had to use cash it took me longer than expected and would not take debit or check
When we first hooked up the trailer we didn't have light or blinkers. The gentleman at the uhaul center then hooked it to his truck. Said they were working and so hooked back to my truck. He sprayed my hitch with some lubricant and wiggles the trailer hitch and told us we were good to go. That under load we would have a better connection. Anyways about 100 miles into our trip my alternator shorts out because of some wiring issue from the uhaul trailer. So I'm on the side of the road replacing an alternator that cost me $155 because I'm in some strange town and no one to help. I will never use UHaul again.
The owner of elite is a great guy to deal with. Friendly, caring and helped me choose the best size of trailer for my particular application. Would refer anyone who is looking for a Uhaul to him.
Jason is greAt. He was super helpful and friendly.
Once again uhaul computers were down and could not give me final receipt and had to later be emailed. Uhaul needs to work on their website or technology for better service online.
Excellent service at Elite Automotive. I will definitely use them again for my moving needs.
No issues. Completed return and check-out using my phone.
Just one comment, lower the prices on one way or explain why the charges are almost 3 times the cost.
I was over charged and will dispute the charge.
Need a few more vehicles. Different sizes
Nice place
No need for improvements. Excellent staff, easy to work with on my needs.
They opened up late. I was traveling from Colorado to Arkansas and on to Alabama on a tight schedule and they were supposed to open at 8am but it was closer to 8:20am when someone arrived. I had called days before to check on the status of the trailer and even asked if they could come in early but they said no. That was understandable but since I was there very early I had to wait around 45 minutes it would have been nice if they had been there on time at least.
The guy and his wife were excellent great Customer Service.
Maybe stick to the price quotes, and not increase from reservation.
It was top notch all the way around. Thank you.
Continue to be professional
Great experience - nothing could have been better
Just dropped the trailer off.
EVERYTHING WAS PROFESSIONALY DONE AND I WOULD RECOMMEND THIS LOCATION TO ANYONE NEEDED U-HAUL EQUIPMENT OF ANY KING.
The cab leaked water and also inside of truck box items got wet.... Reported to person We brought back too....
Very curtious and helpful.
There wounderful family too do business with 5 star rating thank you so much
Dropped trailer after hours and had trouble checking in online so just called and they were so nice and helpful. Very nice after a long trip. Thank you!
Sunday drop off
I was told that I had 3 days both by the u-haul site in Heber Springs and when I picked up the truck. When I checked the truck in Tulsa I was informed that I had only 2 days and there was a $57 owed for the extra day. I didn't read the contract I assumed that the dealers in both locations knew what they were telling me.
The check engine light came on and the gentleman came out with a machine and ran the codes. Said it wad an 02 sensor and cleared it. Said if it came back on not to worry. It came back on on tje way to Moiuntain View. Also, it was dirty. Didnt matter to me because it had been raining. Overall wad excellent The gentleman and his wife were amazing. Thank you!
I always rent my U-haul from Jason. He is always so helpful. It's a shame I had to go to Heber Springs and couldn't do business with Jason because the Heber Springs store was horrible.
Nothing is very great and wonderful place to rent from will def go back again
Very friendly staff that was available to answer any questions we had.
I was told rental would be $125 fpr the day but when i got there from texas they said it was $375, i told them before i left texas i was going one way but apparently they waited until i got to arkansas by myself to tell me the rate was different. i hate bait and switch, will never use u-haul again unless i get credited back the difference in what i was quoted and what i was charged.
