Reservation was Not for 24 hour drop-off service. Location was selected for having hours of operation during scheduled equipment return. Store was closed when advertised as open. Was overcharged for additional day because no one was available to complete check in
JICE D
Customer Reviews for Elite Staffing Services LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Pay attention to details in reservation.
Stephanie SDirections/instructions for dropping off before arriving would have been appreciated. I had to partially block traffic to go in and ask where to park the trailer.
GABRIEL WCharging $25 for a cleaning fee is a scam. The truck was not dirty at all and I took pictures of the truck before returning. Not sure why I was charged $24 for the moving pads when I returned ALL them and they were only $10 to rent but charged me $24 on top of that? Complete scammed. Their business closed early so they were not even there when I picked up the vehicle. I had a very short rental with short distance so no charge to gas or miles. So charging me for a cleaning fee or the moving pads that I already paid for is 100% a scam. Never renting from here again. Extremely unprofessional.
Brittney MI had to drive 40 mins out of my way to pick up the 5x8.
JASON BI was there while a new employee was being trained. The staff was very helpful, professional, and did a great job with the drop off experience.
Dennis MGreat customer service !!
ROSE HIt does not have the look of a UHaul location. I mistook it for an ordinary home. Strange set-up. The attendant was very nice and accommodating. I would recommend it with but explain that it does not outwardly look like a business location. The signage is not plainly visible.
DEBRA ANo improvement all around good customer service.
Julie TFriendly, helpful staff, good communication. Thank you for the speedy accurate transaction.
EDWARD LFriendly, fast service. Thank you.
EDWARD LCoco was fantastic! Knowledgeable and professional, yet also warm and gracious. I will definitely use this location in the future.
CHRISTY VExcellent and friendly service.
THERON EWouldn’t let us drop off the truck and we had to take the truck to a different location. Also a lot of shady individuals hanging out in and in front of this location.
JAMES MThe address to this business on Uhauls own website is wrong. I drove to that location confused as to where the heck to drop off the truck. I called the location and she gave me the actual address. That was 7 miles out of the way! The staff was great here but I don’t want to waist time and money driving around trying to find the drop off location.
TYLER NHad a sign on door that said closed, had to call for someone to come out, then I had to hand push trailer into a spot. Then I was charged an extra day for being 2 hrs late after i couldn’t drop off at my original pickup location…great job Uhual
MANUEL VThe representative did not know what are was doing. After I left, had to come back to upload the driver's license and took over 45 mins out of the rental time to get the licence uploaded. Further, she charged me almost double of what saw on the website. Please hire better people to work at your company
IMALKE HThe owner was very helpful.
JULIE Y