1. Vehicle had low tire (driver rear); I spent an extra 25 minutes of my rental time hunting down a place to fill the tire and is was so low, after 20 minutes it still did not fully inflate. 2. Someone had vomited on the passenger side door (inside). Looks like they attempted to clean it up but did not do a good job. 3. Transmission lurches, especially in 2nd gear. The following is not the locations fault but uHaul sent me to another location and their equipment did not work at all I spent an hour on line with uHaul trying to get another van. Additionally, the app for taking photos did not work. I spend 15 minutes fiddling with it until I called back support; they send me a link to a web app that worked. Total waste of my time.
Jack T
Elite Staffing Services LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Phoenix, AZ 85014
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Services at Other U-Haul Locations
Customer Reviews
- 2.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Verified Customer Reviews
Every review is tied to a real U-Haul reservation or contract.
How U-Haul Reviews WorkThey were not there when I dropped it off at 3:30pm and then I was overcharged for gas and also charged for "After hours" return. Which their sign said was 5pm . And they weren't there!
Jennifer CThis company charged me for insurance when I very explicitly told the representative on the phone that I didn’t want insurance. They’re scammers. When I asked for a refund, they ignored the request. Awful business.
SHELLA BAwful experience
Carina GThe young Lady at the front desk was very helpful!! She knew her job!! She’s a great employee!
Patrick L