Customer Reviews for Elizabethtown Fitness Club Inc
(U-Haul Neighborhood Dealer)

1080 reviews

626 S Market St   Elizabethtown, PA 17022

(717) 689-2073

Location Hours

  • Mon-Fri: 7:30 am - 7:30 pm
  • Sat: 7:30 am - 2 pm
  • Sun: 7:30 am - 12 pm

Services at this Location:

Contact Us

(717) 689-2073

626 S Market St
Elizabethtown, PA 17022

Services at this Location:

Location Hours

  • Mon-Fri: 7:30 am - 7:30 pm
  • Sat: 7:30 am - 2 pm
  • Sun: 7:30 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Laura S. 
Rating:
3.0

Maybe have a couple more utility trailers of different sizes available.

RONALD F. 
Rating:
5.0

Customer did not leave a comment.

DAWN H. 
Rating:
5.0

Very nice and came running out to help him.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS M. 
Rating:
3.0

Customer did not leave a comment.

Barbara C. 
Rating:
3.0

Customer did not leave a comment.

RACHEL S. 
Rating:
5.0

The girl that did the paperwork was so nice and friendly!

KATHIE D. 
Rating:
5.0

Very easy drop off procedure

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Rebecca W. 
Rating:
4.0

I booked my reservation at this location but my confirmation indicated I was to pick up my rental at a location 30 miles away. At a .$99 a mile charge I question if this was ethical. Upon receipt of this text, I immediately called the location where I made the reservation and was assured that a vehicle would be at the reservation location. The young lady that helped me at the reservation location is an asset to your company. She was personable, helpful, and pleasant.

SANDRA M. 
Rating:
3.0

The truck I needed was double booked. I ended up having to scrounge to get the truck a day earlier. I should have received a discount or something.

Steven W. 
Rating:
5.0

I've rented a few vehicles and trailers here. Always friendly and easy.

Edward D. 
Rating:
4.0

Customer did not leave a comment.

PAUL S. 
Rating:
5.0

Customer did not leave a comment.

JASON A. 
Rating:
5.0

I had trouble logging on to your website when I brought the truck back.

william L. 
Rating:
3.0

Double billed

Gerald K. 
Rating:
4.0

Customer did not leave a comment.

DARYL B. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Outstanding!

Onno P. 
Rating:
3.0

I requested a 20ft truck but they didnt have any available so I had to settle for a 15ft. Would seem to me they would be a le to move a truck to fit the need instead of making the customer drive an extra 15 miles together the one you want plus pay the extra mileage

Eric F. 
Rating:
4.0

Customer did not leave a comment.

RAWLE B. 
Rating:
5.0

On line experience was different or did not show up on their computer but other than that all is ok.

Jay S. 
Rating:
4.0

The man working the front desk had no customer skills. He was too busy eating his cereal. The young lady that helped me was very efficient and polite. The truck was clean, everything was functional, and it ran good.

PAULWILLIAM M. 
Rating:
2.0

The mobile set up is horrendous. I'm pretty tech savvy and had to change my pick up to in person from the mobile pick up, due to poorly designed system that left me going in circles. Luckily the person at the physical location was very helpful and got me on my way fast. The truck itself was in great condition and worked perfect for us. The drop off location stated they were open till 9pm, we went to drop off vehicle at 830pm and it was closed. The lighting is also very poor, was mildly difficult to take the pictures for "mobile drop off".

Benjamin B. 
Rating:
5.0

everything went very fast and smooth

DALE W. 
Rating:
4.0

Only issue with this rental this time around was mileage on truck was incorrect and sent picture in before leaving place and was still charged for 100 miles when it was really only 40 miles.

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

Dixie K. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
4.0

Customer did not leave a comment.

KENNETH L. 
Rating:
2.0

Employees were great and extremely helpful, the manager was a dick, and the truck ran like shit and could barley stay on the road because the front end was so loose

John G. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS B. 
Rating:
3.0

Tell me which truck I'm to take rather than just telling me I had to go and look for the number.

WALTER S. 
Rating:
1.0

Check over trailers. Trailer leaked from the front and ruined a mattress that was covered. Defeated the purpose of renting a trailer to move.

EMMA C. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO D. 
Rating:
5.0

Customer did not leave a comment.

Daniel L. 
Rating:
3.0

Was told to find the correct haul by looking above the windshield when in fact it was above the drivers side window. Finally figured it out by just trying the keys in all the vehicles to see which one started. Return people at the desk were much more pleasant to work with.

MISSIE K. 
Rating:
4.0

Customer did not leave a comment.

BRADLEY R. 
Rating:
3.0

Oil light was on , power steering sounded terrible , rented from here a week ago and smaller truck was excellent and young girl was super nice last time .

Megan W. 
Rating:
5.0

Customer did not leave a comment.

SHARON T. 
Rating:
5.0

The staff went above and beyond good service. Had an issue with my reservation but they quickly fixed the problem and provided excellent customer service!

ASHLEY F. 
Rating:
4.0

Customer did not leave a comment.

Jerry C. 
Rating:
4.0

Very convenient and accommodating.

Frederick C. 
Rating:
5.0

the truck ran well

Jason A. 
Rating:
5.0

Customer did not leave a comment.

Wendy W. 
Rating:
5.0

Customer did not leave a comment.

Frank W. 
Rating:
5.0

Customer did not leave a comment.

RITESH P. 
Rating:
5.0

I was completely satisfied.. We went to another location first in palmyra and they did not have vehicle we wanted. They search the area and found what we wanted at the Elizabethtown location. Great customer service at both locations.

FRANK K. 
Rating:
3.0

The good part is the location has a drop off box. I got charged extra day for returning to this location vs original location reserved which had no drop off box for keys.

Matthew K. 
Rating:
3.0

Customer did not leave a comment.

Jon S. 
Rating:
5.0

Didn't have any problems experienced that would've need changed

Joseph E. 
Rating:
5.0

Customer did not leave a comment.

Doug T. 
Rating:
3.0

Dropped off after hours no problems

Amber H. 
Rating:
4.0

Customer did not leave a comment.

Pauline T. 
Rating:
1.0

The bed of the truck was clean, but the driver area was not. It smelled as if someone had a personal accident in it. The pickup process was a disaster. The mobile pick up was apparently not an option for this location, even though it says it is. Then, the young lady who did the paperwork with me completely started the reservation over, and entered in the wrong drop off site, even after I asked her to confirm she selected the correct one. This caused a huge issue on the drop off end. While I will use U Haul again, I'm thankful I will not have to use this location again.

JESSICA C. 
Rating:
4.0

Maybe but the truck transmission sounded like it was driving in second gear all the time, the engine light came on, and the back door got stuck and we could not get it down.

SUSAN E. 
Rating:
3.0

Customer did not leave a comment.

Tracey D. 
Rating:
4.0

Customer did not leave a comment.

mark M. 
Rating:
4.0

the online site needs to be faster, i lost out on 20 minutes of my time trying to get access to the truck, and then you still have to go inside the building to get the key. Should have access from the outside to put in a code to open the door to a box of some kind. the trucks should be washed once in awhile. the login process is flawed as you cannot submit photos if you have an issue with damage to the truck, and the pictures need to be closer and brighter so you can see it better, or the option to zoom on the picture to see better.

MARK W. 
Rating:
5.0

No changes needed at this location...everything went smoothly!

Kevin E. 
Rating:
4.0

The staff was great.

Richena D. 
Rating:
4.0

Customer did not leave a comment.

John P. 
Rating:
3.0

Better customer service.

Jon B. 
Rating:
4.0

Customer did not leave a comment.

Joshua M. 
Rating:
5.0

Customer did not leave a comment.

Joceylan M. 
Rating:
4.0

Rental was excellent.However the Mover Helpers were a No Show ! And with having to be prepaid ! I am expecting a full refund for that no show service!

Pamelia C. 
Rating:
5.0

Customer did not leave a comment.

Kirk R. 
Rating:
5.0

Friendly and pleasant customer service, especially being at a fitness center.

Christopher W. 
Rating:
5.0

Customer did not leave a comment.

SCOTT E. 
Rating:
5.0

Working with the people at 626 S Market st in Elizabethtown PA has always been a good experience with great customer service! Would definitely recommend this place to rent a UHAUL to my friends

Lynn M. 
Rating:
5.0

Customer did not leave a comment.

TANIS S. 
Rating:
5.0

Super. Thx .

JAMES M. 
Rating:
1.0

My experience with uhaul was terrible. Live chat is no answer, customer service number after an hour on hold ...disconnected. yet I called again and requested payment dept, guess what you answered on 3rd ring, go figure. You charged us 945.00 dollars for a 5 hour rental from Elizabethtown PA to Harrisburg PA and back. I tried to get help but no answer, no help, nothing. A man named Joe in Mt. Joy looked into it, but we do not have written notice of the return of our money. We want our money back and with aggravation and carelessness, on your part, you should give us a full refund. For an hour I listened to a tape saying to review my experience. Negative 20. I will never ever use uhaul again nor will I recommend it to anyone.

REGINALD W. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Have my order ready when I arrive

Janelle H. 
Rating:
1.0

The trailer was not at the location it was supposed to be. The latch was broken on the roll up door. I did not realize it until I got it home. The owner of the location and people in the business were not wearing face coverings. I have a medical procedure coming up and I really need to protect myself.

George C. 
Rating:
5.0

Customer did not leave a comment.

Eric Z. 
Rating:
5.0

Customer did not leave a comment.

Carl L. 
Rating:
3.0

Customer did not leave a comment.

Dominick D. 
Rating:
4.0

Customer did not leave a comment.

Joshua F. 
Rating:
5.0

Customer did not leave a comment.

Nathan K. 
Rating:
5.0

Customer did not leave a comment.

Linda S. 
Rating:
5.0

The vehicle was clean and in excellent working order. I was told that if I have any questions to call, and I did. The person answering responded quickly and was very helpful. My only "issue" was that I wanted a 10 footer, but because of first come first serve, I had to use a 17 footer. But, and this was amazing, I actually requested the wrong size-- as it turned out, the 17 footer was perfect. THANK YOU.

GREGORY S. 
Rating:
5.0

They were so extremely helpful, and kind.

damon P. 
Rating:
1.0

Customer service was sub-par, I walked into the fitness center (not clear where to go for U-Haul) and the U-Haul representative gave me the impression that I wasn't welcome, arrogate and didn't smile once. Rather he was trying to challenge me on the fact I paid my order online vs. a reservation. I will not rent from the location again.

Frank G. 
Rating:
5.0

Customer did not leave a comment.

Kerrie J. 
Rating:
5.0

Customer did not leave a comment.

JOHN K. 
Rating:
3.0

Customer did not leave a comment.

Blake M. 
Rating:
5.0

Due to a computer glitch I reserved a truck that wasn't available. When I showed up the guy I dealt with (I'm assuming the manager/owner) offered to give me a bigger truck at the same price. Great customer service

Benjamin W. 
Rating:
1.0

The hired Moving help people never came, now I fight to get my money back.

Jorge M. 
Rating:
5.0

Customer did not leave a comment.

Myron S. 
Rating:
4.0

Customer did not leave a comment.

William H. 
Rating:
4.0

I had to do self checkout. Taking all of the required pictures was tedious and the verification code question was not explained well. The website didn't accept my first code. Whenever I have returned a rental car during off hours all I had to do was write down the mileage on a copy of the contract and drop that and the key in a box. I think you should streamline your drop off procedure.

Sandra F. 
Rating:
5.0

Customer did not leave a comment.

Sarah Z. 
Rating:
5.0

Customer did not leave a comment.

Ronald K. 
Rating:
5.0

Customer did not leave a comment.

ERIC H. 
Rating:
5.0

Rental process was smooth & easy. I have rented Here before and would do do again.

Shirley R. 
Rating:
4.0

Customer did not leave a comment.

Jay R. 
Rating:
2.0

Customer did not leave a comment.

Kay S. 
Rating:
4.0

They have been great to work with.

Virginia D. 
No reviews have been submitted for this location.

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