U-Haul tech had a very difficult time removing the coiled wire retention clips from my hitch. I have also experienced this a couple of times myself on previous rentals. Although the coild wire is a better solution than chains, they are very difficult to remove. You should look into alternate clips.
ALAN L
Customer Reviews for Elizabethtown Fitness Club Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The young lady that processed the paperwork was very professional, knowledgeable and quick. The truck was very clean. Great experience overall.
JEFFREY WSteve (manager) and Brian were great to work with and extremely helpful .
VINCENT SI ordered an appliance dolly and moving blankets and neither were in the truck.
CHARLES SDropped off the vehicle with no issues. Personnel at the counter were congenial and efficient.
HECTOR BNo complaints
Ryan BI can't really think of a single thing, this was an excellent experience and I highly recommend!
MARTIN LNice personnel. Thanks!
Tom INot much interaction. Drop off key to a kid at a desk and he said you’re good to go.
MICHAEL KI had a great customer services. I recommend this location.
NORBERTO CEverything was great and everyone was helpful. Thanks!
Fred MVery smooth pick up. Very helpful.
DONNA LAll good
Kevin BI would not recommend this location to anyone. Upon my arrival I stated I need the truck for 48 hours. The male attendant said oh I’m sure you can do it in 24. I said no I need it for 48 hours. He said ok well let’s just rent it for 24 and then you can have it a few extra hours. I have someone who needs it at 5 Friday night. I said no charge me for 48 hours. I can’t promise I will have it back by that time. He said well you can have it a few extra hours and I’ll charge you for 24. On Friday at around 3 pm I received a phone call from a female attendant who asked when I would have the truck back? I stated we weren’t finished and I would have it back asap. She accused me of having an attitude with her. And then she stated I would be charged for a second day and a late fee. My total should have been around $130.00, had the male attendant acknowledged my request. Instead, I was charged $180.66. I WOULD LIKE A FULL REFUND. The male attendant ought to have acknowledged my request. The female attendant was rude and overcharged me.
STEPHANIE HWhen I got to the truck, something was splashed onto windshield,I tried to clean it but it didn't wanna cooperate. The truck ran well! Had no issues at all. Lancaster,Pa to Kansas City,Mo Thank you!!
PAUL FEasy Pickup, Clean Equipment
PHILIP BI rented the truck for 3 hours, I needed it for the next day as well. Rep was very professional and helpful and changed the date of return for the truck. Great service!!
Sieta BThe checkout on Sunday was AWESOME!!
WILLIAM TFirst time my son had pulled a trailer. The return location personnel couldn't be bothered to come out an help him unhook it or park it. Didn't seem to verify the check-in so my son took his own pictures just to make sure. I did get a check-in confirmation the next day and the bill was correct so that's why 2 stars vs. 1.
ROBERT GSuper easy, and fast to get the van. But the truck was out of alignment, so it was a little annoying to drive.
Zachary Rover charged me and website qoute me 40.95 and charged my 111$ will never use again
tracy pOffer dolly
Calvin SIt was out of gas
Tony EIt was a good experience. The sales girl was terrific
keith dTruck needs front end attention. Shakes. Box area smelled like a dumpster. People were great and easy to work with v
Tom NWe ordered furniture pads which were not provided. We had to drive back to pick them up during the move. No apologies from the location manager. Otherwise, everything was fine.
Gerald SThank you for your professional halo and kind personal touch.
Jerry HAuto transport lights not working. Had to wait for person to arrive.
Mike RPick up gps locating was not working and took an hour to resolve.
Sharon PDidn’t process my return until hours after I returned, resulting in me being charged for an extra day without even being aware. I shouldn’t have to pay for his inability to accurately process my return in a timely manner.
Caleb BReally great run dealership.
Alan WHow to turn key to start engine.
Paul WThe drop off location was fine but I felt like the gentleman that was running the fitness center didn't really know what I should do to complete the dropoff.
Kristen JWhen I got in the truck the gas gauge wasn’t on Full and I drove 15 miles but when I filled it up it took 4 gallons? Which is under 4 mph does that sound right to you?
MARK AOutloud problem was the U-Haul app did not work. We are tech savvy but the app only gave errors no matter what we did. This resulted in us not being able to self drop off then hunting for a staffed location on a Sunday afternoon. The young man there was pleasant but because he seemed to be there alone he could not go outside with us to confirm we dropped of. We had to leave with no confirmation of drop off. Fortunately a day later we were emailed confirmation and a receipt of drop off.
Ruth GThe owner was rude. My friend and I perceived him to be racist because we are Hispanic. He asked my last name like three times and kept mispronouncing it. He also charged me for the insurance even when he asked me if I wanted it and at least twice I said no. I felt so discriminated that we took pictures and video before and after we used the truck. The truck had one quarter tank when I got it and I returned it with half a tank. I really hope he doesn't try anything else. The insurance charge was enough. I called and they supposedly will reimburse me but if I don't see this guy again ever in my life, I'll be happy. I'm an American citizen and don't need anyone looking down on me.
Janet MInside windshield was terrible! Very hard to see as we were driving west into the sun.
Joanne VVery professional and helpful
michael O