Quick and easy rental. William was helpful answering questions and explaining costs/fees. Will use again, would definitely recommend.Carlos P.
Customer Reviews for Ellen Paul LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Need to get lift gates.Herbert M.
The staff here were awesome, they instructed me kn where to park and place my keys. Greeted me and where also helping another customer who seemed happy and pleased with their customer service.Chantelle V.
Easy parking everything layed out with easy accessJeff P.
Customer did not leave a comment.Steven P.
Give your customers better service. I recently rented a truck from Deltona FL, to Davenport Fl one day. I few days later I received an email charging me for an additional day even after only using it for one day. The truck was never checked in and I got charged for someone not doing there job properly. Horrible service.Hector R.
Customer did not leave a comment.Iptihal A.
Your customer service is flawed in many ways, for one an area manager should not have the instant right to remove funds from someone's account without proof that someone did or didn't do something. This gives the area manager extremely and dangerous powers that they should not have. Someone unrelated to the area should receive proof of the incident and provide support and authorization for your area managers. For customers like me not to loose faith in your company and go to the countless others that have great customer service or try their luck. Another improvement that you can make is rating of the individual location to the public si that they can access their decisions properly. Of the parking space the ease of entrance or whatever it may be. For the customer to not know what they will encounter is hectic but if it is expected then we'll it is much better . Thank you for your time. If you have any questions please feel free to contact me at anytime. - Robert Downey Jr.ROY Q.
Customer did not leave a comment.Edwin C.
Customer did not leave a comment.Perry C.
The truck was delivered on time and this headquarters reflected that it had been delivered late which is falseYSAURA M.
Customer did not leave a comment.REGINALD J.
Customer did not leave a comment.Jesus G.
Customer did not leave a comment.Anthony S.
Customer did not leave a comment.Ryan D.
Excellent Service.Arcangel Q.
Everything was excellent and easy.Tobie S.
To the Poinciana area you will need a vendor in that area, more accessible, less than 1/2 hour. Second point: please have another rate per vehicle when the people need to use it just for a couple of hours or lower the rate for the miles. I have to pay $ 110.95 for rent, 70 mileage and insurance for almost 5 hours of used. Too expensive.Rosa R.
Customer did not leave a comment.Jose V.
Customer did not leave a comment.william J.
The customer service was amazing the vehicle very clean. I went to this location with hesitation but was truly blown away by the care and attention of this family who operates this location. They will definitely be my go to For my trucking needs.Debra A.
Customer did not leave a comment.Scott S.
Outstanding and speedy customer service! Thank you so much!Michael S.
Customer did not leave a comment.Rafael L.
Customer did not leave a comment.Glen G.
Customer did not leave a comment.Nicholas M.
Customer did not leave a comment.Jerry W.
the site where the trucks are park is across the street and we had to get across the street to get the truck and it's a big grassy field and our truck was parked in a mud field, we where stuck their for over 30 minutes trying to get the truck out of the mud without any help from the person at the office, we found a few pieces of wood that looked like somebody else had the same problem prior to us getting the truck from the field. maybe in the future try to fix the location where all the mud place is just sitting around some how since it is a empty field with a big realtor sign on it that they are using as a over flow lot for the moment until it gets bought by someone and developed into another business.orlando R.
The person who gave the contract had the wrong odometer read. When I return the truck it shows that I used 250 miles extra of what I really used. There are renting the truck under the table and keeping the money. Saying with don't have printer paper and sending your contract via e-mail and never told you to check- in before you leave thee premisses. I was save because I took pictures of everything before I started driving. Who knows how many times have they din this.ARTURO H.
Customer did not leave a comment.TINISHA J.
Customer did not leave a comment.Vipull P.
Horrible customer service they never pick up the phone also they do not call back... no one is ever at the location then they try to charge you for additional days due to their staff not checking your unit back in I wouldn't send my worst enemy to do business here!!!Christnia T.
Customer did not leave a comment.Gary A.
Upon arrival we were having a hard time retrieving the truck. Once in the app. Trying to complete the pick up process it kept asking us for the odometer reading. The reading on the truck and online were completely different. Rented a dolly and it was broken. App asked if we had the keys and we didn't. Website says they open at 10 and they open at 9. No one came outside to ask if we needed assistance. Once home our truck did not have a ramp. I called the rental location and was told that only the 15' and up have ramps and that we would need to rent one. I asked if I could rent one and was told no they didn't have any. I asked if there was anything they could do for us because online it doesn't state that it doesn't have a ramp and it doesn't give you the option to rent one either. Guy says no there is nothing I can do for you. I had to call Uhaul directly to complain which is when the truck was switched out for a 15 footer and different equipment. Overall I will not be returning to this location.Genesis B.
Customer did not leave a comment.Derek B.
Customer did not leave a comment.Scott F.
Customer did not leave a comment.Mack G.
Equipment was broken, furniture dolly not available but I was charged for it little guidance. I was charged for two days instead of one and penalized for returning truck early. Horrible experience I still don't have my money back.Iris F.
Customer did not leave a comment.Joel O.
Customer did not leave a comment.Bruce H.
Customer did not leave a comment.sharkila H.
When I dropped the truck this location was closedJOHANNSON R.
Make sure trucks are really clean on the inside before renting them out again. There were random white substances all around the vehicle which made me feel disgusted and I had to sanitize the vehicle myselfFabian S.
Customer did not leave a comment.DIEGO T.
Customer did not leave a comment.kevin F.
Send your customers to this location, customer service provided at this location was above and beyond. Sarah went the extra mile!!Jorge A.
Everyone is very friendly and knowledgeable, great service and equipment. Will definitely use again!Jessica T.
Customer did not leave a comment.Seth D.
The location was pretty sketchy. It needs to be cleaned, organized, and make it look more like an actual office. I was afraid to walk in to be honest. There was only 1 person working and the girl knew things but I think would be ideal for someone else to assist.Cintya C.
Excellent service! Equipment in excellent condition. Easy pick up and return. Thank you!!Donnie L.
Customer did not leave a comment.Yamil M.
Customer did not leave a comment.ernesto C.
I reserved mobile pick up, but when I got there at the scheduled pickup time the equipment I reserved wasn't available and the office was closed. Customer service was great and corrected the issue but we lost over an hour of time with movers that we scheduled to help.Sarina J.
I was there at 5pm, closing time. He refused to check me in and said it would be ok till the Am. Then I rec6a 21$ fee. This is ridiculous. I could have turned it in, in the Am!!!!Tamara C.
Customer did not leave a comment.Jimmy J.
The employees are nice and professional but the office smells like cat piss and it's location is scary (in the back of a parking lot). The truck smelled like cigarettes and cats and was super dirty. If I had more time I would've returned it and drove 10 minutes to the next uhaul place.Joan S.
Easy, reasonably priced . Will use them againJoseph D.
They could be more efficient we waited a long time for the paperwork. Retuning through the website was a nightmarebarbara A.
Everything was seamlessly smooth from booking to drop off. Great customer service. We realized we were exhausted the next day, so UHaul found us 2 Very capable moverscto help us with big pieces. If you're in Orlando ask for "the 2 Victorss" from Happy Movers both of them were gentle giants with my things ans quick too!!! Will use UHaul again for sure!!!MARGARET H.
Very good service and many options. Very professionalbarbara A.
Customer did not leave a comment.Arnulfo G.
Difficult to find door. Very sketchy. The attendant was sweet, but obviously not trained well.Amanda S.
Customer did not leave a comment.Arnulfo G.
Everything is very well organized they treat you not as a customer but as a friend. They do go out and beyond of their call. That is why I keep coming back, friendly, well informed and very professional in what they do.Arnulfo G.
Customer did not leave a comment.Kenneth K.
Customer did not leave a comment.michael S.
The customer service is perfectvaldecir T.
Customer did not leave a comment.Phillip D.
Sarah, at Davenport, FL location was wonderful. She is a credit to the company!! Took care of a billing problem without hesitation. We were totally satisfied with returning the trailer. Very good experience!!!Deborah Z.
Customer did not leave a comment.Jose R.
Customer did not leave a comment.ibzan C.
Your customer service is beyond excellent. My total experience was simply magnificent!!! Thank you for adding such a personal touch to my experience! Linda R.Linda R.
Customer did not leave a comment.DONALD F.
Customer did not leave a comment.MANUEL M.
Excellent serviceAna P.
Customer did not leave a comment.HARINDERPAL S.
It seemed like an abandoned building, was very sketchy. We dropped off after hours, so maybe it's better when people are there.Carrie R.
kind of bait and switch. The vehicle rental price is great but then you get slammed with a mileage charge costing more than the rental charge. Be upfront. raise the rental charge and lower mileage charge.79 cents a mile is too high. Other than that, a good experience.Philip S.
Great experience, Sarah was absolutely superb. Great customer service.richard S.
Customer did not leave a comment.Russ V.
Customer did not leave a comment.Courtney T.
When I arrived the store personnel had to run an errand and asked me to leave the key behind and her return she would check me in, everything was well until I checked my bank account and noticed that I was charged $25.00 for cleaning when I know the truck was clean. Thank you for great customer service.Erick S.
Customer did not leave a comment.Edward A.
Customer did not leave a comment.sandra J.
Great customer serviceBoodnarine L.
The office is hidden away at the back. I wasted 30 minutes beforeNigel B.
I wish the service the I got from this location I get it on every location unfortunately it's not like that I highly recommend this location person in charge was very professional thank you for the good servicegerman Z.
Customer did not leave a comment.eddie S.
Awesome costumer service!! ThanksJuan G.
Staff is very friendly.lisa F.
Customer did not leave a comment.perto C.
Move to another location or get another menagerkaren S.
None needed service was excellent.Eddie G.
Customer did not leave a comment.Ed A.
Sarah was absolutely wonderful. Loved her spirit and drive. She knew her product and business. What a rising star to be so young and a business owner. Would go out of my way to rent there anytime.Beverley L.
Customer did not leave a comment.ZAIDE H.
The girl was very nice and helpfulJahna F.
Customer did not leave a comment.Steven H.