My overall U-Haul experience was a bad one, but this location has the best worker of all time. She was absolutely amazing and I wish I would have had her handling everything. I got my truck here and had to pick up my dolly at a different location where the wasn't anyone on duty and had rusted equipment, I called this location back and she helped me figure everything out.
Raven N
Customer Reviews for Ellisville Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very pleasant from start to end. Absolutely no complaints at all. All thanks to Val!
clint aThey're wonderful people to deal with
Jerry WWe will definitely use them again for all our moving needs.
William LOriginally I was not pleased with the fact that when we were driving to a different location to ge the truck, we were called and told it was not available. Now we had to drive 40+ minutes each way to get the truck we needed. The lady at the Lake City location was super nice and was very well prepared for us. Check in was a breeze. Had it not been for her and the lady on the phone being so pleasant, we would have expressed our displeasure with Uhaul. She made it a great experience despite the longer drive. Uhaul should be proud that this location is affiliated with them.
William TAssociate Valarie was awesome. Very professional, competent and friendly. She made my rental experience seamless.
david fValerie who booked the uhaul for me is outstanding and extremely knowledgeable about the uhaul process it takes very little time to check in or out. I would never use any other location. My opinion of uhaul and customer service has changed drastically because valerie shows she knows what to do and loves her kob and the people she helps with their uhaul move.
MICHAELA BDelivery location was excellent 👍
Joe DExcellent service
Paul JThey were great people!!!!!!
Christy JIt took quite a long time to pick up this truck, the internet was not working very well.
Wayne CValerie was such a pleasant person to deal with! I would highly recommend U Haul to everyone!
Samuel TWork on your communication with people that have internet service problems
William WThe lady at this location was amazing 👏
andres cThe people I rented the Uhaul truck and trailer from were wonderful. Customer service was excellent and Uhaul should be exceptionally proud of their customer service!
SHERRI CAbsolute TOP SERVICE! I highly recommend Ellisville Mini Storage for all your U-Haul rental needs. The customer service we received at this location was beyond EXCELLENT!!! Friendly, knowledgeable, and extremely attentive to the needs before you. It was a pleasure doing business with this rental center and we WILL rent from them as we have needs going forward.
JANET DTruck vibrated while driving.
Ron BDrop off location was amazing! Very helpful and ensured our experience was the best it could be. We will definitely use uhaul again just based on our service at This location.
Jeffery LBest customer service I have ever had at U Haul.
Alan TEveryone was so helpful. Terrific communication. I could not have had a better experience.
Vicki GThey were closed when I arrived
RONALD BI booked a trailer with a place that didn’t have one so the day I wanted it had to go to another location to get one. Then tried to return the trailer to another location and called to make sure I could and was told yes. Well went to drop it off and was told I could not drop it off when I went to drop it off after I called the night before and was told yes. I was extremely upset and brought it all the way back to by my house. Which caused me to spend another full tank of gas carrying it back because of your mistake. I will never rent again
Vicki TThe truck had something wrong where we bounced hard upand down the ENTIRE trip. I know they worked hard to get us a truck but the truck seats bounced continuously. When we drove the truck to Fort Kent to drop it off we told the guy before he rents it to anybody else to test drive it because the bouncing was awful! We love the service we got from Ellisville, they went above and beyond to help us but the truck was extremely uncomfortable.
KENNETH HAlmost impossible to back trailer into the area for drop off. Had to back into a very small grassy area with a pasture gate mid center and the entire width on the area quite narrow, no turn around area as the storage facility gates were locked
Beverley TAgain, nothing. John was exceptional with the turn in process. Would definitely go to him first the next time I need to rent a truck.
Margaret C