Very helpful and pleasant to deal with
PHILIP K
Customer Reviews for Elmcrest Properties Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We found Uhauls new method having to submit pictures pretrip confusing and frustrating. Prefer old method of walk-around inspection with vendor. Other than that, all went well.
JASON SGood friendly service but trailer had not been cleaned and they did not check all the lights.
TREVOR HThe owner Chris was very knowledgable and friendly and I would definitely rent cute van and or a trailer from Chris again great location very convenient
BRANISLAV NI was recommended with the wrong equipment for the job and the ATV was too small to fit the wheel tracks and the 3o min pick-up became a nightmare for 3 hrs just to fit it sideways and no way for me to unload it but rent a lift
Mohan MGreat people at this location, fast and friendly.
EVA DChris was beyond helpful and very patient with answering all of our questions. Super accommodating and just an all around pleasure to work with. Thanks Chris!!
DAVID AMake sure the fuel levels are correct. And make sure the equipment is equipped with the proper tires for the drives it needs to make. An hour drive was 2 1/2 hours because of a little bit of snow
ADAM YLocation was changed last minute. Additional kilometers were not added to account for additional travel. No walk around with rep. I only did self check in. Pictures to blurry and far away to identify previous vehicle damage.
CHARLES MSo very helpful people here, nice and pleasant to deal with.
KENNETH HThe truck was dirty, at the location I was charged more than the initial amount I was supposed to be charged at pick up. And they failed to tell us where the key drop was then had the audacity to call me with an immediate nasty aditude because I left in in the truck, when they did not once say where the key return was, and it was after 10pm and dark and no one answered the phone so what else was I expected to do. The aditude was uncalled for and calling my emergency contact about the key before even looking in the truck is incredibly unprofessional
Hailey BSeveral clearance lights did not work. Trailer's paint was badly weathered. Thankfully I was operating during daylight hours when lights weren't required.
Paul FThe young gentleman that assisted me was very knowledgeable. Pleasant to work with and very professional made the whole experience seamless. Good job you all.
Ben NA pleasant young man helped me get the trailer connected to my truck, and he made sure all the lights were working. Excellent service.
Jim BThey really need more dedicated staff in order to look after all the customers.
ROBERT CUnfortunately, I picked-up a nail from the parking lot in my vehicle tire and had a flat. It required a plug to repair.
Janice LGood people always ready to help
Ben NGreat Uhaul staff at this place, friendly and so helpful.
jarett mWonderful people working in this store, two thumbs up!
kevin sGreat customer service, it was so easy and pleasant dealing with the staff at this location.
BRENT CGreat guy working there, kudos to him!
Stephen LThe lack of winter tires on a 26 ft truck was a bit nerve wracking in a snow storm… The employees at the rental location were great though and gave me enough tips and details about the truck and it’s driving style.
Josh HWe put fuel in truck and was still change for fuel and truck was not sitting on level ground. I think all trucks should be fall to avoid this.
Jason BNothing it was great service thank you
Gord CVery helpful and very considerate, easy to deal with
Melissa RAll good
chris mThe location and staff were great. However, the UHaul online booking was a disaster. Save yourself the inevitable disappointment and book directly with the pickup location, do NOT be fooled by the online "reservations". Despite an online resevation being made over a month in advance, and an automated text reminder telling me to pre-register (which I had already done), I got a voice mail 2 days before the pickup saying there was no 6 x 12" enclosed trailer available, but they had thoughtfully arranged a 5 x 8" flatbed. Very helpful for moving furniture... Ended up renting a cube van, and my expenses went from $29.95 to over $200 with gas.
Blake GTrailer didn’t work. Surprised but it wasn’t wide enough. Rented it for nothing. Also called in to ask for it and the guy said they didn’t have a car dolly. Drove up and saw it sitting there
Tom FThe vehicle was in poor condition. Front light broken and falling off. Rear light hanging by a wire. Various dents and scrapes. Not what I would expect from UHaul.
Bert SKEEP STEADY DRIVES LICENSE ON RECORD
Paul PGood service .
Malkit SThe truck and dolly worked out perfectly for our needs, but was not swept at all. Once we were in the daylight and ready to use the truck and load, we noticed that it was not clean. We made sure to clean it upon its return.
sandra hProfessional Stafff
Steve BPickup and return was quick
sharon sRear truck bed was not clean, dirt and debris. Sweep prior to next rental. Front right tire quite low on air
Todd HAll good.
Albert SMake sure there are no leaks. When we picked up the unit it was raining and opening the drivers door the seat and dash were wet. Appears the windshield was not secure and rep noted on our agreement. We were hesitate to take unit far as wary it would shatter. Other than that this location is very accommodating
Margaret GCustomer service at this location was superb. Darcey is an exceptional representative for Uhaul
Margaret Gthe staff at this location are polite and welcoming
Mary-Jayne BThis is my 2nd time renting from that location. Darcy is great.
steven s