Customer Reviews for Emeryville Electronics
(U-Haul Neighborhood Dealer)

162 reviews

1185 Essex County Rd 22   Emeryville, ON N0R1C0

(519) 727-3352

Location Hours

  • Mon-Fri: 10 am - 6 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(519) 727-3352

1185 Essex County Rd 22
Emeryville, ON N0R1C0

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 6 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The inside of the trailer was full of dirt and we had to clean it out with a vacuum and put garbage bags down on the inside before we started filling the trailer.

Brittany F. 
Rating:
3.0

Never open when they should be Place was a disaster

Jeremiah M. 
Rating:
2.0

I reserved the equipment in a particular location (only location that the online system would allow), and the day prior to the pickup i was notfied it was 40 km away. I had to pickup this equipment with no discount or incentive offered. This cost me time and fuel money. UNBELIEVABLE and UNEXEPTABLE!!!

Margaret C. 
Rating:
3.0

Host was on site even though business was closed. Very polite and helpful.

Allan C. 
Rating:
3.0

Truck was full of dog hair and mud, first thing I did was vacuum and wash the inside, but the gentleman was pleasant and i did pick it up early, so maybe he did not have time to clean it

WAYNEJ D. 
Rating:
4.0

area around office hard to get to.

stewart H. 
Rating:
4.0

Customer did not leave a comment.

Robert B. 
Rating:
2.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

THOMASW L. 
Rating:
4.0

nothing

stewart H. 
Rating:
3.0

Customer did not leave a comment.

eugene L. 
Rating:
5.0

I will definitely be a repeat customer thank you again

chris A. 
Rating:
3.0

The owner John was having a rough morning. He was late in opening. When I complained he was annoyed. In the end, I remained quiet and he was nicer. He said no one told him I was renting at his location and that the reservation was not on his computer. It worked out, however, I lost 3 hours from my move due to a change in location, late in store opening, dolly not being available, etc.

Roniyur S. 
Rating:
5.0

Customer did not leave a comment.

Simranjot S. 
Rating:
3.0

The dealer was great but I did not appreciate having to drive over 45 minutes to pick up the trailer when there was a major uhaul depot 20 minutes from my home.

Gabriel D. 
Rating:
5.0

Customer did not leave a comment.

Evan W. 
Rating:
1.0

Customer did not leave a comment.

JOSEM P. 
Rating:
5.0

Thank you....the trailer help out alot

Vincent T. 
Rating:
5.0

Great Customer service...

edward H. 
Rating:
3.0

Online pick up and drop off is not a breeze as I would assume to be

WAJID F. 
Rating:
5.0

Pick up was easy and quick. Very good service.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Iftikhar A. 
Rating:
5.0

Excellent location very accommodating and helpful!

nick D. 
Rating:
5.0

Wonderful friendly stuff!!!

leroy R. 
Rating:
3.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Call to let us know where our pick up was to be.

Ellynn J. 
Rating:
5.0

Customer did not leave a comment.

moj A. 
Rating:
3.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Courtney M. 
Rating:
5.0

Very nice service

Jagmohan S. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Excellent service once again. I reccomend this location

Bosko D. 
Rating:
5.0

Excellent and fast service. Would definitely recommend to anyone

Bosko D. 
Rating:
5.0

Called me to see how my move was going and to confirm my drop-off day and time. Created a space in their parking lot making it very easy to return the truck and trailer. Also, very accommodating in the day and time of return.

brad H. 
Rating:
5.0

Customer did not leave a comment.

Jon T. 
Rating:
4.0

good service and friendly owners

Annie B. 
Rating:
5.0

Customer did not leave a comment.

Carrie S. 
Rating:
5.0

Excellent customer service

Gus A. 
Rating:
5.0

nothing everything great

jeff W. 
Rating:
5.0

This location is small but customer service is excellent. 5 stars!

richard F. 
Rating:
5.0

Good

Harpreet A. 
Rating:
4.0

The individual at the location was fine, very helpful and apologetic for the corporate failure and screwing me around. The total experience making me drive 200Km out of my way the day before , having to take a day off work, to pick up the trailer because you failed to get the equipment where you said you would when you would was unacceptable. Very reluctant to deal with U-Haul again given this rental. It is interesting you ask for review of front line people at pick up and drop off who have no control of the crappy corporate performance but don't ask for an overall review. How about a review of the systems that books these and then does not follow up on the promise and leaves its customer back into a corner at the last minute.

John L. 
Rating:
5.0

Customer did not leave a comment.

Jim W. 
Rating:
3.0

Customer did not leave a comment.

michelle K. 
Rating:
5.0

Customer did not leave a comment.

Anabelle G. 
Rating:
3.0

the online experience to return the u-haul was one of the worst experiences that I have in awhile, we spent over an hour dealing with the website as it kept kicking us back to the login screen.... then we called the support centre and waited over 20min and never spoke to anyone since we finally got through the process of the online return... what happened to returning the key in the bin and leaving... this was by far the worst part of a long day of moving and if this is the expected practice, we will not be using u-haul in the future

nicole G. 
Rating:
3.0

Customer did not leave a comment.

Carson R. 
Rating:
5.0

Both gents on site were kind and helpful

Steve L. 
Rating:
5.0

It went well!

MARK G. 
Rating:
5.0

Customer did not leave a comment.

RICHARD O. 
Rating:
5.0

Customer did not leave a comment.

binh D. 
Rating:
2.0

Very disorganized, multiple other businesses being run out of this location. Nice people but rest of yard and building needs alot of work

Korey L. 
Rating:
1.0

I dropped off after hours The uhaul app is garbage. Worst experience ever. I still don't know what my total cost is. Overall uhaul is a nightmare and I would rather make 10 trips in my personal vehicle than ever use this service again.

Jeffrey M. 
Rating:
3.0

Very helpful, kind and informative.

robin A. 
Rating:
3.0

Everything was great. Thanks.

ZSOLT M. 
Rating:
5.0

Customer did not leave a comment.

Holly S. 
Rating:
5.0

Customer did not leave a comment.

Margarie H. 
Rating:
5.0

I always go to the emeryville location because the customer service is always top notch.. equipment is always clean and ready to go!

Joe R. 
Rating:
1.0

This place was a complete mess. I didn't know where to stand. Not only that...they charged me incorrectly for extra 2 days($226) without looking at my contract to see what the rate per day was ($40 per day). I would rather drive further to drop it off and pay the little extra gas..very poor service.

shyam P. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
4.0

Inside of store full of boxes, they need to clean their office space up and make it presentable to customers.

john N. 
Rating:
3.0

Customer did not leave a comment.

Mark V. 
Rating:
5.0

Customer did not leave a comment.

Pearl R. 
Rating:
5.0

No Issues

FERNANDO H. 
Rating:
3.0

Customer did not leave a comment.

Chris T. 
Rating:
3.0

We wanted to pick up the truck in Essex and because we were for some reason not able to we ended up having to pay for extra kilometres. Then we went to drop it off in dutton only to be told when we showed up that they don't do uhaul anymore and then had to drive to West Lorne. The whole experience was not good!

Rob L. 
Rating:
4.0

Customer did not leave a comment.

Patricia Wabi E. 
Rating:
3.0

I rented two trucks, three weeks apart, going the same distance. I was charged extra miles for the second truck, why the difference in allotted miles?

Cory M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM I. 
Rating:
5.0

Customer did not leave a comment.

gabriel I. 
Rating:
4.0

He is Always to the point and friendly. Always a quick turn around here.

Scott D. 
Rating:
4.0

Customer did not leave a comment.

andre B. 
Rating:
5.0

Owner is extremely helpful! Great little pick up point.

David B. 
Rating:
3.0

Customer did not leave a comment.

Heike L. 
Rating:
2.0

Truck was not clean, attendant didn't even come out and validate anything (including gas level - which was wrong on the sheet).

tanya R. 
Rating:
5.0

The store was in Rough shape... but excellent service from the man working! Great small town customer service.

DAVID B. 
Rating:
1.0

I'm SRRY I have never left a bad review before but will never deal with that place again . It is a very very dirty place and makes uhaul look so bad I had so much problems with this place the day of pick up I waited 30min from 10:30 till 11am for some one to come even open the buisness then stood at counter for 45min and I have a prosthetic leg and was so sore . Then was overcharged and was told it would be fixed upon drop off. So I showed up at 9:15am and dropped car hauler and sat in my truck till 11:15 till someone finally showed up to open the buisness , then got in an argument and it got heated till I was able to speak to regional manager via the phone and was told I would be reimbursed by Tuesday at the latest . And I then thanked the manager and walked out of that dirty place I honestly was not once told , hey SRRY we are late opening or anything plus when I picked trailer up I thought some one was going to come look at trailer and make sure it was where I could back up to hook up but instead I had to get in and out of my truck to get close then had to push a half stripped car ahead so I could get trailer out. Now that would have been a lot for a guy with two legs . This place is giving you guys a bad name and I will make sure no one in my fam ever steps foot near that place . I wish I didn't have to say all these things but can't let this carry on.

Chris B. 
Rating:
5.0

Customer did not leave a comment.

BINH D. 
Rating:
4.0

Quick and easy to rent. Use this location whenever I need something.

Paul K. 
Rating:
3.0

Customer did not leave a comment.

Jennifer M. 
Rating:
5.0

John was very professional I will definitely will recommend this uhaul rental location

connie B. 
Rating:
4.0

Have equipment ready and available at pick up time. Not that this was an issue this time but at other locations I have found the trailer I was getting to be buried at the back causing excessive delays moving everything to get to it.

Paul K. 
Rating:
3.0

Customer did not leave a comment.

ROD M. 
Rating:
4.0

Customer did not leave a comment.

Ali M. 
Rating:
5.0

great service

Ellen V. 
Rating:
5.0

Customer did not leave a comment.

ray C. 
Rating:
5.0

Customer did not leave a comment.

Daniel or Heike L. 
Rating:
5.0

I think everything was very good there nothing to improve have a great day. and thanks for being there when we needed you, Thanks again.

Debra C. 
Rating:
5.0

Customer did not leave a comment.

ray C. 
Rating:
3.0

Swiping charge cards was painful ... approximately 6 attempts.

jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

Frank V. 
Rating:
3.0

Customer did not leave a comment.

rod M. 
Rating:
4.0

Traffic deptmarment in Windsor Ontario was awfull

Brad B. 
Rating:
2.0

Customer did not leave a comment.

Linda M. 
Rating:
3.0

Customer did not leave a comment.

Rodney M. 
Rating:
5.0

Customer did not leave a comment.

Linda M. 
Rating:
2.0

Customer did not leave a comment.

Scott D. 
Rating:
5.0

Great people

HAZIM J. 
Rating:
1.0

Customer did not leave a comment.

ray C. 
Rating:
4.0

If unit is dropped off at different location reduce your cost.

robert Y. 
No reviews have been submitted for this location.

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