The only negative thing I could say is that the access card reader was broken at the entrance door to the storage building, so I had to put on a mask and enter the office each time to scan my card in and out as I came and left. This caused me to forget sometimes, tripping the alarm.

I have been using UHaul for many many years now. And I will continue to use UHaul in the future. But I do have a couple of concerns. 1) Very disturbing when the alarm sounds. It's very very loud and "piercing". Sometimes it seems to set itself off every few minutes. Difficult to get things done when you're having to constantly cover your ears. Doesn't seem to be a reason for it going off as frequently as it does. And why is it SO LOUD? A friend of mine was in the facility to help me when it went off. He has a sound sensitivity disorder. His first response after the alarm went off is that he wanted to sue UHaul. I had to have him sit in his car to protect himself. Surely the volume you have your alarm set at is higher than industrial "safe" levels. This should be reported. It has to be damaging to customers and especially your employees. I saw one of your employees wearing ear plugs for this reason. If your employee deems it to be too loud, then why aren't you warning your customers and recklessly subjecting them to unsafe sound. 2) you advertise that you have 5'x5' storage rooms. I had an item I wanted to put into a 5'x5' storage room that was 24" deep and 4'9" long. It should have fit. I couldn't because your 5'x5' storage rooms are in fact 5'x4' 7.5". That's close to half a foot shorter than you advertise. Of course, I couldn't fit the item and I had to forfeit renting the space. But this is false advertising. Stephen Romanow

The staff made me feel very confident about storing my articles

Perfect

Perfect

Completely satisfied with everything I felt comfortable wen going to get things in and out. Thanks again

I recently purchased a 10X10 storage unit and there are plenty available but only had my choice of ones that were at the back of building, all the empty units at front are empty but not available. Was not happy about that but needed a unit, so my choices were limited when I should have have my choice if many empty ones up front. Like the place was but not pleased with the location of my unit.

The gentleman on the phone went above and beyond to answer all my questions and make the move-in as flawless as possible. Cudos!

Very friendly and knowledgeable staff every time I’ve been there. I’ve rented a storage unit and 2 rental vehicles so far. Great service every time. Staff truly care about their customers and go above and beyond to ensure you're taken care of! I’ll be returning to this location when I need the services next and I will recommend to family and friends.

Diane Smith was very helpful friendly and professional. I will definitely recommend this place highly for anyone in need of these services.

Very clean place. Staff was very helpful and friendly

Coole is very friendly and cooperative UHAUL employee.

Very great staff..

Experience was great at this location. Helped right away and gave me a bunch of options and ideas for packing my large items. Made the stress of packing my home better! Very friendly and will be back!

Perfect

I called for availability on 12/30/19. I moved in as of January/2020. Ended ok with management taking charge as new staff a little off.

Customer service was exceptional. A company is defined by the quality of its staff and you are very well represented at this location.

The Manager Diane was excellent. She explained everything fully and solved things for me. A well run facility!

perfect

perfect

Awesome!