The drop off experience was fast and convenient. U-Haul overcharged me on the moving pads I rented by $2 from my pickup paperwork vs the charges showing on my final receipt and charges. All pads were accounted for. Not worth fighting over but still annoying. Other than that, it was a great experience.
James A
Customer Reviews for Emission Time
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck drove well, air conditioner, and stereo both functional . The interior of the van was clean and made move much easier.
Stephen AThe trucks ride was super rough, on the freeway, I felt the whole truck was going to come apart. My whole body was shaking and I thought this is not right. when I asked the attendant he said it was normal. Hard to believe it could be so rough. If I had to drive more than a few miles in such a rough ride, I would be crazy at the end.
john dI rent from this location frequently. Alsway receive the same courteous and professional treatment.
Bruce D1visit about a year ago lead to extra unnecessary charges that had to be resolved with regional management. 2nd visit we were notified 15 mins after leaving the we would be charged if our vehicle was left in their lot. Despite this “policy” being verbal with zero written or posted notification. In all my experience renting from various locations this was a first. Seems like a slimy attempt to catch people off guard and gauge them. WILL NOT RETURN
FRANKLIN TWrong charges, agent had tons of attitude. Will be disputing the fraudulent charges.
Matt SDescribe the best way to exit the parking lot - I thought there were 2 exits and started out the wrong way.
DEREK FGood experience.
CHRISTOPHER TTami was a great help and was also, quick and efficient. Love her!
Joshua WNothing wrong with location. Just had issues with the app
Brode HVictor the front office manager at 32 east 9000 south in sandy, utah is and excellent employee!! Very very helpful. Give him a raise!!!!
Steven NMy only recommendation is to make sure all the trucks have full tanks.
Jason FNice Job!
CHURCH OProcess was very smooth with the online check in and check out. The truck was clean and the tires were in good repair. The truck's gas tank wasn't full when we took it, so we didn't fill it up either when we returned it. There was a fuel charge, but it wasn't much. So that seemed relatively fair.
Annette WThey only issue was that I was emailed two days after I returned and checked in the trailer, saying I had not returned the trailer.
Paul rVery good, but I thought it was a bit expensive for a 4-hour rental.
Frener CEverything went great! They did a great job explaining the cost and the details of the rental. Van was clean. Drop off was easy.
Cameron SFriendly service, clear direction, helped reconcile cost when milage was less, gas overfilled
Bryan BPerson at counter was great and helpful, all went well with rental & return. Would recommend!
Jennette RCheck out and check in was super easy. Someone helped make arrangements for me when the trailer I needed at the particular pick up point wasn’t available. They took care of everything to make my experience excellent.
Glenn FMy truck clearly hadn’t been cleaned by the prior renter or this site. Cab was full of dog hair - like not a small amount, every surface was covered. I had to clean the cab myself. The box was also very dirty and I had to sweep it out before loading my stuff. The pick up process was very basic and they didn’t tell me to follow the link on my phone to check the vehicle in so I didn’t see that until it was too late and I’d already left the lot. They just left the truck running in the lot and I was outside waiting for someone to provide direction on which truck was mine and finally someone just motioned to the running true and that was that. This place is clearly just doing this to make extra money and doesn’t seem to have a good process around an aspect of the pick up experience in my opinion.
Jesica DReally bad services I just went there because nobody else was available but they have really bad services o All the time
ANGEL FThank you for making a process so easy for me to move my son home
EDDIE WMaybe some equipment maintenance. The cab wasn’t horribly dirty, but it wasn’t spotless either. The engine and transmission definitely seem to be struggling. The staff were very friendly. The online mobile pickup system is horrible. I wish I would have known about the pre screening process before pickup. It caused me to waste twenty minutes figuring out how to use a good contact for them to call, during work hours, and ended up having to wait for the location to open.
Casey LQuick, friendly service
JUAN PThey did not have the utility dolly that I paid for, and the guy just said it was not his problem. Truck was dirty and had no power. Luckily I didn’t have far to go.
KELLY MBro was really cool. He said I could go 80 and pop wheelies, that all was fair game as long as the truck came back in one piece. 10/10 would do burnouts on State again.
THEODORE MThe app was buggy. I stood outside for 30 min trying to get it work and it was cold. The section where you take photos of the vehicle wouldn’t retain the shots and dumbly didn’t include an option to upload photos OR bypass. So that’s as far as I got when picking up the truck. I didn’t have confidence in what data was retained. Additionally, just stop the nickel and diming. This business model is being used by EVERYONE and I’m flat out sick of it. Your vans aren’t $19 a day. With hidden fees it’s $25 a day. I was expecting to pay around $45 but paid $80 and I can’t tell you why because the invoice doesn’t tell me why. I know it’s not because of gas because I paid $40 to fill it up and the tank wasn’t full when I got it. Why am I paying for someone else’s gas plus $30 extra dollars for some unknown reason? Your customers should leave filling like the service was worth the value. I do not.
JENNIFER RI rented a trailer for a one way trip from Sandy, Utah to Colorado Springs, Colorado. I paid for the trailer when i picked it up yet they have sent me 3 different invoices all for different amounts claiming i still owe them money. i have spent hours on the phone trying to get this resolved.
Thomas RWorst customer service I have ever received from U-Haul! I will in the future go to the competitor or rent a Home Depot truck before I come back to U-Haul! I wish I could submit pictures of some of the crap I had to deal with. Truck ran like crap. Truck was 6 inches from the next truck. I wish I could make that up but I have a tape measure and a picture to prove it. I’m pretty sure the damage on the truck that was there BEFORE I moved it. The employee was less than helpful. God forbid he steps out of the office and showed me the truck( yes I had to find it the hard way) and maybe move the truck that was hard for me to get into. You lost a customer for a while U-Haul! I will go anywhere else before I visit another one of your locations.
KYLE TNothing
Alan JThis was THE smoothest interaction I've ever had with a UHaul reservation. I'll ONLY be going through them in the future to rent a truck. Couldn't have been simpler and smoother. Very impressed and absolutely recommend them!!
DARREN BGood experience. System down slowed it down some.
JAMES ENothing. It was such a great experience. I wished all your locations were as good.
FARZAD EIt was nice and fast friendly. I will never rent a truck elsewhere. Definitely will recommend this place to anyone who in the need for a truck rental.
LYLE SQuick rental and return
MARTIN OThanks
RONALD Every easy check-in and check-out process. Staff is very friendly
TERESA MIt was closed. Had to take too many pictures while standing in the rain.
Julie HVictor was very friendly and professional
HEATHER DHorrible customer service. Sarcastic “yes, sir” personnel doesn’t know how much each car rental truck is. No receipt no smile. Felt that I owe something to Victor.
George Squick, friendly, knowledgeable, helpful!
BRENT VNothing... It was good and so was the operator.
KENNETH MDropped off After Hours.
Gregory DVictor , the person at the counter was very nice, and professional. He help me with my rental in a very convenient to me. Thanks.
RODRIGO MFriendly staff and great uhauls
SUSAN EThanks for making it so I could drop off after hours
ROBERT Tdifficult to get into and exit I was given truck with about 1/8 tank so I had to add fuel before I used it and i put in too much
JEFFREY DMake sure there are more than one employee working at the location.
DEEMAR HThe rep had everything ready, checkout was a breeze, and being able to drop the keys in the box after we were done made renting here such a wonderful experience!
TARA A