Customer Reviews for Empire Car Rental
(U-Haul Neighborhood Dealer)

Rating:

4.0

Very good experience. But best to call for availability. More equipment available than the webpage suggested.

Rating:

5.0

Fix potholes in lot

Rating:

5.0

adam was fantastic to work with

Rating:

4.0

I generally had a good experience and often use this location, however, I would be nicer if the vans could be cleaned (in the drivers area) between customers). The steering wheel is really dirty and there were old used tissues on the floor. Also, the truck was out of washer fluid. Thanks!

Rating:

5.0

The team went above and beyond to help me with my rental. Excellent experience!

Rating:

1.0

The worst customer experience I have ever had to endure … words can not express how unimpressed I was with U-Haul Full expose coming soon!

Rating:

5.0

The owner was fabulous!!!! Helpful and courteous!!! Well done!!!

Rating:

4.0

n/a

Rating:

4.0

Staff were friendly and efficient

Rating:

1.0

I’ve never experienced such insanely poor and careless support. I found it offensive how little they cared to help. Will never use U-Haul again let alone this location.

Rating:

3.0

- Stay open for the entire day on Sunday. - Your app does not work. - Your staff won’t help with the app. - One staff member was rude.

Rating:

2.0

When I arrived to pick up my cargo van, there was no one in the office and no way to get the key, despite it being during their business hours and a sign lit up in the window saying ‘open’. I waited for about 45 mins for them to come back at which time it had eaten into about 30 mins of my rental duration. When they arrived there were no apologies or offer to comp the first 30 mins. Just poor approach to customer service!

Rating:

5.0

The staff were super friendly and sweet. Our process was smooth as well. It’s just our Uhaul had a leak that the front which caused a lot of issues as it was pouring heavily. Our boxes and cabinets were soaking.

Rating:

1.0

Over charge on gas even I put the gas. The meter not working

Rating:

3.0

The truck was dropped at around 10:30 pm. There was no one on the location so dropped the keys in the drop box and took a video of it. In this review, you do not ask about the truck itself so I will tell you nonetheless. The right side rear view mirror did not work nor did the right windshield wiper. The cargo door was extremely difficult to both open and close. I just looked at what I was billed and I see that I was charged an extra $60 without any explanation. I expect this money to be reimbursed in the briefest delays as I fulfilled all the terms of the contract in terms of days (3), kilometers (416) and the truck was returned with a half gas tank just the way it was when I picked it up in Almonte. I have taken photos as proof and can forward them to you if required. Respectfully yours. Danielle Santos

Rating:

5.0

The front of the car needed some cleaning. One of the staff was so kind and helpful made my experience positive!

Rating:

2.0

First off i went to a different Uhaul in Toronto and was told I couldnt do one way trips ...then got told to call customer service the rep was nice but she sent me to this location and they seemed very disorganized and at first there was a electrical issue with the trailer they had to put a new cable on it ...the whole process to obtain a trailer in Toronto i thought would of been quick but it wasted over a hour outta my day just to get a trailer being sent on a wild goose chase thru busy Toronto traffic .

Rating:

5.0

Thanks for the good work done

Rating:

5.0

he helped me back the trailer in which was very nice

Rating:

5.0

Nice people, good work.

Rating:

3.0

Downside of them location is having to wait outdoors. Staff are great. The. A was muddy inside and the windshield was dirty inside - affecting visibility when facing into the sun. But the van was comfortable and easy to drive.

Rating:

3.0

Long wait time for keys

Rating:

3.0

The van was extremely dirty. The entire passenger area was covered in dirt and what looked like dry mud or construction materials. My hands felt dirty from touching the steering wheel and I had to lay blankets down in the back to move my furniture.

Rating:

5.0

I really love this rental location it is very convenient. The staff were very helpful and kind. The vehicle had some things left behind by previous users but other than that was in good condition.

Rating:

5.0

Very pleased with the overall experience. Easy to rent and easy to return the vehicle.

Rating:

5.0

Very helpful in trailer set up and return

Rating:

3.0

Drop off after hours. No commrnts

Rating:

3.0

Nothing to do with the location but u- haul as a company is terrible. I booked somewhere else and was forced to pick up here. I will never recommend U-Haul to anyone

Rating:

4.0

The truck was relatively clean, but there was barely any fuel in the truck when I picked it up. Luckily, I wasn't traveling far. The online pickup details took a long time to figure out. There were also two other customers picking up while I was there, and everyone had trouble getting the pickup details online.

Rating:

5.0

Do not do anything, just keep your service at the level you have now Special thanks to Mrs. Hendrickson for being very helpful and professional

Rating:

5.0

I have been coming to this location for years! The Staff are so friendly, helpful, and go above and beyond to ensure a smooth handoff. Last time I was there, they even offered to send someone home to help me move furniture even though they were about to close. I can’t recommend them enough!!!

Rating:

2.0

Be upfront about costs with the client.

Rating:

4.0

It is to confuse where to park the trailer. There was nobody to help.

Rating:

5.0

Sara and Fred are amazing good customer service.!!!

Rating:

4.0

The staff is amazing there. My go to place for U-Haul in the region.

Rating:

5.0

The staff helped me save quite a bit of money by reworking my rental choices. Really appreciate them taking the time to help me out! Cheers!

Rating:

4.0

Service at 87 Ethel Ave was excellent.

Rating:

5.0

Great customer service

Rating:

5.0

The gentleman that helped us was amazing

Rating:

5.0

Wonderful customer service and patient, considerate. Much appreciated.

Rating:

2.0

I am an older fellow. I was directed to a trailer hose tongue was buried in ice. I did not have the strength to free it or to lift the tongue. Assistance did come when I asked for it. But initially I was just sent out to the yard. As a 70 year old, I did not know what to do to free the tongue. Also, a surprise charge of $29 showed up on my receipt. I can’t recommend this location due to lack of support.

Rating:

1.0

They charged me for fuel and fuel service. I filled it with gas when dropped it and i have a picture of gas meter before and after

Rating:

3.0

To improve your parking lot. It is a mess in winter conditions.

Rating:

5.0

Staff at desk were great! Used this location a few times and have always had a great experience. Definitely going back to this spot.

Rating:

5.0

Great group of Gals and Guys. Friendly and easy to deal with.

Rating:

5.0

Nothing - all good .

Rating:

5.0

Staff at location during check-in was efficient and friendly. Cargo van was as described and ready on time. Easy after hours return. One recommendation: snow should have been cleared from roof of van before pick up (I hadn't considered this until later when it all came down in a large sheet, luckily not while driving but parking).

Rating:

4.0

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Rating:

4.0

The service at this location was friendly and excellent. Kyla, the attendant was caring and supportive during the process. I am almost reluctant to recommend the location for fear that it will become popular and the service will decline as a result.

Rating:

5.0

Great service