The inside of the truck was sticky and gross with actual garbage in it & we started our trip with 1/4 tank of gas which was a very disheartening way to begin a full move day + incredibly hard to fill back to that level.
Amelia R
Empire Car Rental
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Toronto, ON M6N4Z7
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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He was busy but helpful
KATHLEEN BI have a photo of the gas tank line before and after and returned with more gas, and they still charged me $16 fuel fee, also when I rented the back of trailer was wide open, but was not able to see that due to how close all the vehicles are parked.
SCOTT DSadly I had a poor experience here. I have used u haul before and it’s been great. I booked weeks in advance and then a week before my move I was told there were no trucks available. I had to find another location without them offering to help me find a replacement. The day before my reservation they asked me if I could move my rental from 730 to 1030. This wasn’t possible at such short notice as I had other things scheduled and booked for my move that depended on me having the truck at that time. When I let them know this, they said well we don’t have the dolly’s you requested, “it’s first come first serve”. They gave me two utility Dollie’s which are not the same. When I arrived on the day of reservation I received no instructions on how to check out the truck and no one was answering any of the lines I called for u haul. Luckily, someone came onto the lot (a non worker) at 8am and let me know about online check in. Once I found my truck it was blocked in by two trailer beds and another 10 ft truck. I got through to someone on the phone (now an hour past my reservation time) and he had to call in two guys to come move the equipment and trucks. I left the lot at 9am which affected the rest of the moving day as you can imagine. When I returned the truck and explained this to the admin staff, he said “yes that’s why I asked if you could come at 1030am instead”. However I told him at the time this wasn’t possible and then he confirmed 730. Doesn’t really make sense. Really not satisfied with the service
NATALIELOUISE QThe staff were very friendly and accommodating. A washroom would be helpful, even a porta potty. The trucks need some cleaning.
Ulysses R