The pick up and drop off experience was smooth. Michelle was niceBao T.
Customer Reviews for Empire Masters LLC
(U-Haul Neighborhood Dealer)
Anderson, SC 29624
Services at this Location:
- Mon-Sun: 9 am - 7 pm
Special Operating Hours
- 7/4/2022 - 7/5/2022: 9:00 am - 1:00 pm
- 8/5/2022 - 8/9/2022: Closed
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The online check in was bad. Old address. The listed phone # kept referring me to another #. The confirmation came back with a different size truck at a different location. I didn't get the confirmation call the evening beforehand. It was very frustrating not certain which of two locations to go to and what truck I would be getting. Both locations were closed and locked up tight. Once they called me 30 minutes after my pickup time, Michelle was wonderful to deal with and got me on my way quickly. Greg was awesome at check out. If it weren't for these two people, Uhaul would be the last truck rental company I'd consider.Robert F.
Customer did not leave a comment.Gabriel C.
Customer did not leave a comment.kenneth O.
The woman who rented the truck to me was such a pleasant woman to do business with. I would definitely use them again in the future for any U-Haul needs I have.Kirk L.
The only negative thing I can say is the address needs to be updated. On the uhaul website it still is listed as being on south Main Street and not on Whitner.Joshua F.
Charged for an extra day of use even the truck was turned in on time the date expected.Robert G.
I was very pleased with renting process. No issues and would recommend this uhaul location to others.Janet A.
They sent me the wrong address to do drop off so I had to backtrack to the correct location therefore adding more mileage to the truck!Brittany C.
Service is all about the people. And Michelle, who handled our rental, was terrific. I would refer anyone to her location.George G.
I'm so thankful for an early Sunday drop off.John Z.
That told me if the mileage went over I would b chagerex a .79cent per mile.i know I did not go over the mileage to add up to 100$ worth.but that keep my 100$anyway and said because I went over the mileage.and that said that sending me a new bill.FOR WHAT?????? I filled it back to where it was surpost to be,there was No damages, and if I did go over the mileage it would of been $10 to 20$ at the most and that's pushing it.so why thay keep my hole 100 deposit. And trying to bill me more.but no one can tell me nothing at all other then I went over the mileage I was surpost to not go over .this is crazy and a ripe off.Joyce T.
Customer did not leave a comment.KEVIN M.
They both were very friendly and a pleasure to deal withTonya T.
No one was there when I arrived for scheduled pickup, waited an additional 20 minutes for someone to open up. Told me truck was full of fuel and to return it full of fuel. After departure, I looked and truck was on 3/4 of a tank. Lesson learned on trusting a shady business. I returned it with 3/4 of a tank and was charged 40 dollars for fuel. Very unorganized and a joke. Highly recommend using another dealer.Richard M.
Everything was great!!Linda P.
Customer did not leave a comment.Whitney E.
Best experience I have had with Uhaul was at this location.Howard C.
Customer did not leave a comment.Evan S.
Michelle was hands down the BEST person I've worked with during this long move. I moved from GA to SC and rented several trucks and trailers over the 3 month long process. Empire Masters was by far the easiest and nicest to work with!Kristian C.
Customer did not leave a comment.rc O.
Customer did not leave a comment.Richard M.
Customer did not leave a comment.BRIAN F.
Customer did not leave a comment.Darryl K W.
Michelle was very professional; courteous and responsive. Micheal ensured the equipment was inspected; maintained and ready for rental. Job well done!! GregoryGregory F.
Customer did not leave a comment.Christyana G.
I missed the location at first as I was told the weather took their sign down. It needs to be replaced. Staff was very friendly and helpful.Amelia N.
Customer did not leave a comment.Kenneth C.
Customer did not leave a comment.Erika R.
Michelle went above to help me. I booked the wrong location for pickup. She jumped right into action and corrected my mistake with ease and quickness.Shannon F.
Please have a supervisor contact me this place was the worst and what was wrong won't fit in this little spaceMelvin S.
Customer did not leave a comment.FREDERICKRICO H.
I would not recommend uhaul to anyone I drive 3 and half hours was told the uhaul wasn't there had to go another 35 mins and guess what no uhaul drive until we found one get there pull off with the truck no gasalmost didn't make it to the store horrible and unprofessional I will never use uhaul againRICHARD C.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.Lakisha W.
From start to finish this has been the worst experience I've ever had with uhaul. I reserved a van. I got a phone call later saying there are no vans but we will give you a 10' and not charge you for the mileage, free upgrade. Ok, not what I wanted but fine. I got to the location no truck there. They sent me to another location. No there to help me so the get someone on the phone. Then they try to charge me for estimated mileage. So I say let's forget the whole thing, cancel the reservation. The agree to cancel the reservation and refund the money. I go back to work. I start getting text messages reminding me to return the truck, this is the truck I don't have and never took out. I call uhual's help line 35 minutes on hold and it hangs up on me. I call again, 15 minutes on hold and they say I have to speak to a different area. Then another 15 minutes on hold. I speak to an agent who says they will take care of it but they can't reach a district supervisor. They will get back to me. No ever gets back to me. I receive an email copy of my receipt that I was charged for the truck. I will dispute it with my credit card company because I'm not wasting another minute of my life with uhaul. There are other companies that rent trucks and vans. I will definitely be going to them instead of uhaul in the future. Very unsatisfied customer.Derick C.
Apparently owners are new to u-haul. The blankets that I included in the order we're not delivered until 6 hours after I picked up the truck. The truck had $150,000 miles on it and was not suitable for a 600 mile trip. The windshield wiper flew off once I started using wipers in the rain.Michael T.
The person was very nice and helpful. I think she is in the process of improving the business and the lot.Bonnie H.
I waited from 11 a.m. To 5 p.m. To pick up vehicle all the three numbers that we're available and then not get through to anyoneJimmy G.
My reservation wasn't ready when I came to pick up the truck. Then when I returned it there was no where to return the keys to. The lady in charge assured me there was going to be someone there but there wasn't. I locked the keys in the truck and the day of the return, then was called a week later asking why the truck hadn't been returned. I explained it had been on the day of the return. The place of rental wasn't not very organized. I wouldn't recommend it.ANDREW O.
Customer did not leave a comment.GREGORY B.
My original reservation was at 109 Waybrook Drive, Anderson, SC 29624. The attendant arrived 20 minutes late and did not have the 26 foot truck, which I had reserved. She found an available truck at Empire Masters, 1235 S. Main, Anderson, SC 29624. However, the change in location caused me to be 1 hour late for my appointment with the moving helpers, Express Movers from Greenville, SC. The movers were on time and did an outstanding job. My advise to future customers who want to start early in the morning, is to pick up the truck as late as you can on the day before. Plus, call to make sure the truck is there, which I did at the original location. You cannot depend on the U-Haul neighborhood sites to open on time or to have the truck that you need.Frank T.
Customer did not leave a comment.Joseph S.
It is in a bad placeDustin S.