Customer Reviews for Empire Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Empire Mini Storage

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Michael K. on

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Jeffrey M. on

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Laura W. on

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I was very pleased with my experience. Everything went smoothly, and the staff was very helpful. Also, I was able to rent the truck that I needed on short notice.

Julian E. on

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Leah F. on

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I was very dissatisfied that my location was changed the day before my reservation, that both the reservation person and the location person told me they would give me extra miles because of the change of location and there for longer trip but neither went through the computer process so I ended up paying extra money for the miles. In general very dissatisfied experience with the U-Haul company.

carolyn C. on

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truck was not clean, staff not the most pleasant. if you buy u-haul moving supplies and don't use them, you cannot return them!

Tyler Z. on

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LaDonna K. on

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The staff was friendly, went over in detail everything we needed to know from start to finish.

thomas D. on

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Genevieve G. on

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Debra G. on

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Improve? For me, not much. I love trucks to begin with so having this great truck to have to move my stuff was perfect! I was treated great on such a stressful day and even more when I returned the truck. I forget the man's name, but he was very nice and professional, but also very kind, humorous and friendly. Hope this helps. And, great location so people don't have to go to Central San Rafael near the Bellan area....that is a circus! Thank you so much!

Ann M. on

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STUART K. on

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Alfonso D. on

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The gentleman who assisted me at the counter was very kind and courteous, unfortunately, I didn’t get his name but he signed me up in the Novato location.

David F. on

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Joel P. on

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Eric B. on

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parking is VERY limited.

Stephen O. on

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Paul F. on

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I spent two hours trying to fix the trailers lights to all operate.. Finally came down to wiring concern at right tail\brake light assembly..no help was offered... Another trailer had been used and dropped off.. Backed up to that one.. Tested to see if all lights worked .. They did.. I had to ask for that one it wasn't even offered even after sweating in the sun for teo hours.. No offer to be compensated..

cynthia B. on

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Very helpful staff!!

Thomas S. on

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Donald V. on

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daniel P. on

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Nick P. on

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William K. on

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Really dislike the fact that you have to use app to rent and can't just go in at get everything done at the counter

Lennie G. on

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Brian T. on

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Edward K. on

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Nathan L. on

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Kathleen C. on

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Hillary C. on

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The cargo area of the van was clean, but the cab was very dirty. There was food and trash under the seats and in the side doors. Also, the van indicated that it needed an oil change. I mentioned this before I took the van, and the employees did not think it was an issue. Vehicle worked fine for my needs, but should have been cleaned before rented again.

Stewart S. on

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Exterior of truck was very dirty. Had to clean the windows in order to see. Wiper fluid was empty.

Jared T. on

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Patricia S. on

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Fast and smooth transaction, friendly customer service!