It was the worst experince ever , I made a reservation with a week in advance and the day of pick up the truck was not there. They send me to another location where I supposed to have my truck and it was not . I reserved 26 feet and I ended with 15 feet . It was a 5 hours delay I and I need to do several trips . Unacceptable! I am done with you guys . Truly disappointed
FRANCISCO L
Empire Mini Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Novato, CA 94949
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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great help at pickup and drop off.
KERRY BProblem they would not accept trailer we agreed to tow and sent to location 12 miles away
Roger SA very rude elderly employee said he would check the truck and came back with a broom telling me to clean the truck that had animal hair (???) I am an allergic person, without any pets. It was a totally disrespectful situation. Only furniture was transported in this truck without any animal hair. They sent me more than 20 miles from where I had chosen, I put $100 worth of gas in the truck and they still charged me an extra $33 because they said it was below the agreed price. Agreed, great word! since everything that was agreed with you was not agreed upon.
BRUNNA NReally good experience
James G