The vehicular was filthy and smelled like smoke. The app is exceptionally poorly designed. It wouldn't allow me to move forward in the return process when I selected that the vehicle needed attention. When I clicked done, it pushed me back to the start and made me start over. In returning, When I selected that the vehicle wasn't clean, which I stated on pickup, it tried to charge me a cleaning fee. Your app needs to be redesigned from a user experience POV. It's legitimately terrible.Serenity B.
Empire Mini Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Novato, CA 94949
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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Amazing staff and I truly appreciate their help.Nathaniel R.
I was not sure where to park the truck. It would be helpful for things to be more clear. Instructions said not to block any openings, but there were other trucks parked in front of what looked like storage units, and there was no other place to park. So, instructions specific to the site would be helpful. Otherwise, all of this was so easy.KAREN D.
Very goodCristalyn R.
I reserved a 20 foot truck 3 weeks in advance of my pick up date and time of 5 pm, 11/10/23, at a site that had night drop for ALL size vehicles in Santa Rosa CA. On 11/10/23 at 3 pm I went to pick up my reserved truck and the attendant said there were no 20 foot trucks left. He asked if a 10 foot would work cause it was on site, or if a 26 foot would work, but I would need to drive 30 to 40 minutes out of my way to pick up the truck in Sonoma CA. Then he asked if I could go back south to Novato CA and get a 20 foot truck, but that I would need to be there by 5 pm cause they were closing and not open on weekends. Also this facility does not have night drop for vehicles 20 foot or larger. Since I was not able to get my reserved truck in Santa Rosa, and because the Novato site did not have night drop for large vehicles, it necessitated an extra expense of lodging in Novato Sunday 11/12/23 so I could drop off the truck Monday morning 11/13/23. Ultimately if a truck is reserved, I do not understand why U-Haul does not make sure the reserved truck is available on site on the day and time of the reservation? I should not have had to pay for a hotel room and spend unnecessary time working around my U-Haul reservation because of a system/process/procedure of reservations with U-Haul is severely flawed.Thomas M.