check headlight alignment
MARK W
Customer Reviews for Empire Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All good experience
VICTOR HAll was good. Exterior of vehicle very dirty, but it was fine.
JOHN FI have used this location a few times in the last several months and have been impressed with the service and trucks
LISA NEverything went well, thank you everyone for helping me, you took care of things
TAMMY SVan could have been cleaner but the rep told me it was a little dirty
Kurt AFriendly people
VLADIMIR KVery helpfull and knowledgable.
FRANKIE RHave used and recommended this location multiple times. They are always helpful.
VICKI AI had a very positive experience dropping off my U-Haul truck at Empire Mini Storage. The facility was well marked, and the staff was very professional and courteous. The entire drop-off process took less than 5 minutes and was quite pleasant. I would definitely recommend Empire Mini Storage to anyone looking to rent or drop-off a U-Haul truck in the SF Bay Area.
KEVIN PStorage manager Dennis is extremely helpful with all aspects of transaction, including highlighting equipment features (gas, button key, etc) that might be unknown to renter at first. would rent again from this location.
KATHLEEN GNothing needed improving. Thank you to all the employees ! :-)
LEAH SIt has been great doing business with Empire Mini Storage, both renting a van twice and renting storage.
KRISTY CVery helpful staff!
ALLEN MThe service was great, quick and easy.
Ekaterina MQuick service. In and out!
ORLANDO WGreat customer service
MICHAEL SCustomer service was initially friendly and attentive. When I came back to the front desk to ask a follow-up question after inspecting the vehicle before driving off, the assistant manager and manager were both indifferent and responded as though they did not have the time to speak with me ("Give me a couple minutes, I don't have time to get up from my desk right now, ask him [the manager next to him]"), even though I was the only customer there. Additionally, the rental trucks all had various levels of damage/disrepair. The main issue was the fee per mile charged ($1.19/mile)... that is more than four times the rate of a u-haul rental center just 15 minutes south of this location. That's price-gouging.
Tyrone VVery rude on the phone regarding me parking the truck there overnight. Got charged an after hours fee even though check in time was 1:30ish in the afternoon supposedly.
PENNY FThey are ruthless and scheming. The owner called and said if I do after hours dropoff I will get penalties. So i was forced to drop off the morning when they were open. I returned the uhaul in better condition than I received it and it was clean. They claimed the back was muddy. It was just dust. They made me use a swiffer to mop the back. I should have believed the online reviews. This place should not be allowed to carey uhauls.
NAVID PFriendly service.
THADDEUS GEmployees rock, and are very spectacular!!!
MATTHEW MVery friendly & helpful staff at this location. Won’t go anywhere else in the future…
ANTHONY DBring the pickup trucks back. It is so valuable for small hauls.
RICK SThere were big screws sticking out of the van. About 7 of them. 2 of my movers plus my son got injured from them
TONI DEverything was efficient and went great! Very well run.
ANGELA BThe employees were super friendly and made the process smooth and easy.
Chris Mhigh quality of services leaves no chance for competitors, great company and the main decoration of the company is your employees. Thank you
Kairzhan GDennis and Mason were very helpful and friendly. Explained everything well. Appreciate them!
Deborah MTerrible and rude front desk, Dennis. Very bad customer service. Will not be returning in the future
Jeongfill YNot much
Jenna SExcellent Service; Very friendly employees. Thank you for your service.
MARTHA FNothing!
RICHARD PIt was the worst experince ever , I made a reservation with a week in advance and the day of pick up the truck was not there. They send me to another location where I supposed to have my truck and it was not . I reserved 26 feet and I ended with 15 feet . It was a 5 hours delay I and I need to do several trips . Unacceptable! I am done with you guys . Truly disappointed
FRANCISCO Lgreat help at pickup and drop off.
KERRY BProblem they would not accept trailer we agreed to tow and sent to location 12 miles away
Roger SA very rude elderly employee said he would check the truck and came back with a broom telling me to clean the truck that had animal hair (???) I am an allergic person, without any pets. It was a totally disrespectful situation. Only furniture was transported in this truck without any animal hair. They sent me more than 20 miles from where I had chosen, I put $100 worth of gas in the truck and they still charged me an extra $33 because they said it was below the agreed price. Agreed, great word! since everything that was agreed with you was not agreed upon.
BRUNNA NReally good experience
James GShow How open gas
MICHELE KAmazing 5 star
MICHAEL CSpecial thank to Dennis who made everything so easy and pleased for me and the family.
NAZARIO BEverything was perfect but the only thing that disappointed me was that they over charges for gas! 76$ for quarter of a tank?? Seriously?
NAZARIO BDennis and Marian provided friendly and informative customer service! They took the time to explain things thoroughly. Highly recommend.
MARI TYou guys were superb!
TARAH TQuick and easy!
LISA NThe service was great. The people who waited on me were great. The manager is outstanding.
EMIL MWE were surprised that we had to pick up the truck at this location. WE had planned to pick up close to our house in Oakland. The left front tire had to be filled with air and didn’t hold its pressure so that was stressful to deal with. Pretty unhappy with the pickup experience.
Vernon KThe representative who called me was a bit rude over the phone. When I picked up the phone I said hello and he didn't say anything so I said hello again. He chastised me for not saying hello when picking up the phone. Then he was very stern with me about needing the rental back at a certain time. I was supposed to have the rental from 9:30am-3:30pm (6 hours). He kept reiterating that I could not be late with my return. Better customer service would be to say, "Ma'am, we have someone renting the vehicle at 4:30pm. Will you be able to return the vehicle at precisely 3:30pm so we can have it cleaned and prepped for the next customer?" The answer would've been "Yes." It was a local move, so I knew I would be able to get the U-HAUL back in time.
Nhu-Y VOther U-Haul providers are closer / more convenient; but Empire Mini Storage has people who are the very best at service: very accommodating; they look for -- and find -- solutions. Good experience; they think ahead of me. Good business people. I've rented from Empire Mini before ... and will go out of my way to rent from Empire Mini again.
KEVIN OThe u-Haul app is a disaster. The people at our location we're great. The U-haul app was nothing but a pain. It did not keep the information I sent--I had to try to set it up about 7 times before it actually saved it--then it was not available for the people to read it in the morning. It should have stored all my info and it did not. Taking pictures of the Truck was also a disaster. It is laborious. F-minus grade....
Sherry GThis place Rocks, a well oiled machine. It could not have gone any smoother!!
Jeffrey PNothing I can think of. The employees were courteous and efficient, friendly. The van we rented was almost brand new, very clean and ran well. Especially appreciated the notation of the initial gas level, and how many gallons required to put it back to that level for the return. The initial rental reservation was made by phone, and very easy. Everything was clearly explained.
LINDA S