Customer Reviews for Empire Tire

It would be great if the lot was paved. It would make hooking up the trailer easier for the guys working. Great to see them being trained and that the guy training them seemed to be very particular. Great job man!

Off the beaten track a bit, but the vehicle was ready for me and the pickup went smoothly.

Filling out paperwork correctly with proper return date.

Location was good to work with. Vehicle had a “check engine” light on when received and remained on during rental. Appreciated option to return the truck after hours when the move took longer than anticipated. Plenty of secure parking to leave my vehicle there during the rental.

Everything was terrific from start to finish .

Quick and easy pick up and drop off. Friendly people. Great location for U-Haul rental!!

No issues

I was so pleased with the entire experience that I will notion anywhere else in the future.

Trailer did the job and was clean inside. I was a bit surprised by the condition of the trailer itself. The front facing end was very "worn" on the lower portion. The rims also had rust, seemed like it was an older unit ready to be retired.

Great 👍

Wish the Uhual was a bit cleaner.the car did have a smell and in these times it should have been really clean.

A good experience from start to finish!

Great Job.

Staff can wear simple face masks their customers all did

Can't say enough how professional the staff is. Even upgraded me to the next size trailer for free since the smaller size was not available. Even had their team hook up the trailer to my vehicle for me. Thank you!

Preform as told, Ordered pod for delivery on date before noon. Had to call 3 times to get it right. Not only did they not get it right they told me it could be delivered until 4. I also had helpers ordered. They were cancelled without even talking to me. I had to rent a truck and bring the stuff to the pod. ABSOLUTE SIDE SHOW The guys I rented the truck from were great.

The truck cargo floors were very dirty so i had to look for a way not get my furniture and stuff stained.

Brian kept me informed before my appointment time by calling to confirm the contract. Good service!

Awesome customer service and very flexible! I only use Just tires on Wolf road when I need a u haul rental!

Top service as usual. Thanks

I believe U-Haul is more responsible for the rating versus the two facilities. Both had great customer service and were friendly! However, My reservation was changed and I was not informed. I originally scheduled to pick up at the tinley location. When I arrived they informed me that the truck was in Orland even though my confirmation stated Tinley. Communication in U-Hauls end could have been better:

Great job

No comments

Very affordable and easy to pick up and drop off!

Great

It wasn't the Location we had a bad experience with, it was Uhaul itself! It took us an hour to get the truck through the mobile check-in because Uhaul phone systems were down all day & they had an old card on file for my account. I had a new card, but it was just a reissued card.. meaning it had the same numbers on the front but a new expiration date & a new 3 digit security code on the back. I attempted several times to update the information in my dashboard and it just would not work. We tried to contact customer service via chat but they were of no help, they kept saying we had to do it ourselves. I contacted my bank & they said they saw the charge trying to come through on my expired card by Uhaul & that Uhaul needed to update my information. I use uhaul for my business because I'm an event planner & I have to transport my equipment. And I was an hour late for my clients event! This is unacceptable and made for a very bad situation. I would like to be contacted by a supervisor regarding this matter. I put in a case already that reference # is 2574938

Everything was fast and easy

everything went according to plan was in and out in good time had no problem with equipment or staff helping me

Exceptional service

Awesome experience

Reserved a truck five days before I needed it. Called to verify truck was there. I was told "Yes I have your reservation right here" I arrived to find out the truck was not there. I was contacted by another location prior to going to Orland. I asked if they were bringing the truck to Orland Park. I was told "I'm not going to Orland Park. This is why I called to confirm my truck at Empire tire. After I arrived to find NO TRUCK. the person with the truck refused to answer his phone for me or the Tire shop. I waited 2.5 hours to get luck for a smaller truck to become available. This caused me to only be able to move 70% of my belongings..

I was very satisfied with the service provided.

I dropped off the vehicle without issue

There was nothing to complain or be dissatisfied about. The atmosphere was friendly. The gentleman that assisted us was very pleasant and efficient. The service was excellent. I would definitely recommend this U-Haul facility.

Put a U-Haul sign on the office

There is absolutely nothing that you could do to improve my experience at empire tires location. Pat was just amazing it was my pleasure to go to such a wonderful establishment. That will always be the only U-Haul location that I will go to. Thank you so much Pat for making my experience at your U-Haul Superior. Wilhelmina

great service

accommodating, efficient and friendly !