Customer Reviews for Empire Tire
(U-Haul Neighborhood Dealer)

745 reviews

16201 S Wolf Rd   Orland Park, IL 60467
(S Of 159th St)

(708) 460-4822

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 11:30 am
  • Sun: Closed
Special Operating Hours
  • 5/28/2022: Closed
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(708) 460-4822

16201 S Wolf Rd
Orland Park, IL 60467
(S Of 159th St)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 11:30 am
  • Sun: Closed
Special Operating Hours
  • 5/28/2022: Closed
  • 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

They were quick, kind and didn't overcharge. I was back an hour later than expected and all I had to do was drop the key in a lockbox. I would recommend this location.

Lea E. 
Rating:
5.0

Everyone was great at Empire Tire. Will definitely recommend this location to friends and family.

Chris E. 
Rating:
5.0

Customer did not leave a comment.

BRANDI S. 
Rating:
5.0

Easy, quick process!

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

Jozef N. 
Rating:
5.0

Continue to offer excellent service.

Sharon H. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Easy from start to finish. Fast communication afterward with invoice.

Lisa P. 
Rating:
5.0

Customer did not leave a comment.

Stan W. 
Rating:
5.0

Outstanding service, very professional.

Jimmy K. 
Rating:
5.0

all good, convenient, thanks

Tony P. 
Rating:
5.0

Maybe provide some vehicles with cruise control if it's over the road transportation

Sam A. 
Rating:
4.0

After receiving the wrong trailer on Thursday from Mel rose park I spent all day (literally ) on Saturday calling multiple times and driving over 100 miles to find the correct trailer. So now I'm a day late

Laurie M. 
Rating:
5.0

Customer did not leave a comment.

Patrick S. 
Rating:
3.0

Struggled a bit with the u-haul app. Took over 30 minutes to get everything to work. Had to go home for 2nd pc of ID. Should make that clear at time of reservation. 6AM in Illinois is pitch dark and freezing. Not time or place for fumbling around.

Charles C. 
Rating:
1.0

Better customer service. Had too wait 8 hours for a tow truck after truck broke down. Lost my movers, food, lost a days of work, sleep. Worst customer service ever had.

Joe R. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL R. 
Rating:
4.0

Customer did not leave a comment.

SAMER S. 
Rating:
5.0

Excellent service Thanks

ashraf Y. 
Rating:
4.0

Customer did not leave a comment.

Ameerah S. 
Rating:
5.0

Friendly, and professional assistance. Great overall experience.

Mike R. 
Rating:
5.0

Brian at Empire Tire made everything easy! Truck was ready and waiting for us first thing this morning.

James H. 
Rating:
5.0

Customer did not leave a comment.

Al S. 
Rating:
5.0

Customer did not leave a comment.

brianna G. 
Rating:
5.0

Such a smooth, quick and easy process. Thank you. Will definitely use again.

Elaine M. 
Rating:
5.0

The man working the counter was exceptionally friendly and great to deal with. Stressful day with moving but the gentleman had a big smile and wished me a happy day and it really made me feel good. Next time I need a truck or even if I need tired I will go to them. That's all it takes..real kindness not the fake 'have a good day'

Steve L. 
Rating:
5.0

Customer did not leave a comment.

DANIEL W. 
Rating:
5.0

Customer did not leave a comment.

Abdel G. 
Rating:
5.0

Bill was very knowledgeable and accommodating. Had a great experience.

Rene C. 
Rating:
4.0

everything was straight forward as it should be....

Mark S. 
Rating:
5.0

Extremely efficient.

William M. 
Rating:
4.0

I don't see any problems here . Owner was very nice. Fast service . Will come back to rent again . Thank you

Ed B. 
Rating:
5.0

Excellent customer service and a reasonable rate for the truck rental.

John S. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

SHARLITA D. 
Rating:
5.0

Customer did not leave a comment.

Guillermo E. 
Rating:
4.0

Customer did not leave a comment.

Rhonda A. 
Rating:
5.0

Customer did not leave a comment.

MICHAL G. 
Rating:
4.0

Unfortunately it rained when we moved and the truck leaked and ruined our 4,000$ loom and leaf mattress- our daughters mattress and our couch. I realize that the trucks maybe aren't waterproof but I didn't think they would leak so bad.

Eamon W. 
Rating:
4.0

N/A

Jerry G. 
Rating:
5.0

all is Great at Empire Tire!

Jack K. 
Rating:
5.0

Customer did not leave a comment.

Connie S. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL R. 
Rating:
5.0

Customer did not leave a comment.

Donatas D. 
Rating:
5.0

Good job!

Chris E. 
Rating:
5.0

I drove the van 34 miles and put in 9 gals of gas and it still didn't stop, had to stop the pump manually. So I got 3 miles to the gallon or the gas gauge doesn't work.

Jeremiah P. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
1.0

Truck needed to be jumped ever time I started it. My wife was on the phone with road side assistance for 40 minutes before she ended up hanging up and not speaking to anyone.

Jeffrey H. 
Rating:
5.0

Customer did not leave a comment.

Keith S. 
Rating:
5.0

Great job!

Brian G. 
Rating:
5.0

The person I met with to pick-up the rental van was very courteous and explain all the rental related items. Also, explained to me how to drop off the rental van.

JON E. 
Rating:
4.0

Customer did not leave a comment.

Gabriel S. 
Rating:
5.0

Van could use a wash.

Peter S. 
Rating:
4.0

Customer did not leave a comment.

Peter S. 
Rating:
5.0

Easy to drop off

Loretta P. 
Rating:
5.0

Customer did not leave a comment.

Frank S. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
5.0

Customer did not leave a comment.

Rosa C. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
3.0

Customer did not leave a comment.

Thorr G. 
Rating:
3.0

Off main intersection - 159th - with a narrow driveway entrance; however, it was at the beginning of a much larger dedicated left turn lane at the next street, which made it easy to get out of the main southbound lane! This location provided excellent customer service; they were able to get me in my rental van in a few minutes!!!! I would recommend this U-Haul to anyone in the Orland Park area.

Natalia C. 
Rating:
5.0

Customer did not leave a comment.

Trisha P. 
Rating:
5.0

Fix the one big pot hole in lot. Friendly and helpful staff.

Thomas W. 
Rating:
5.0

Customer did not leave a comment.

RICHARD E. 
Rating:
5.0

Customer did not leave a comment.

Donato C. 
Rating:
5.0

Customer did not leave a comment.

DAWN D. 
Rating:
5.0

Everything was great at Empire Tire. People were extremely helpful in making everything effortless.

Lannie C. 
Rating:
5.0

Service was quick and efficient.

REGINALD B. 
Rating:
5.0

Customer did not leave a comment.

Marie D. 
Rating:
3.0

Dropped off after hours

Jeffrey H. 
Rating:
5.0

Customer did not leave a comment.

Jaime V. 
Rating:
5.0

Empire Tire service was excellent. However, UHaul customer service on 800 number dissatisfying due to long wait time and then being disconnected. Aggravating.

nancy F. 
Rating:
5.0

Customer did not leave a comment.

Jaime V. 
Rating:
1.0

Being informed the day before that you will not get to pick up the vehicle requested without driving 40 miles out of your way after electing a location 10 minutes away is unacceptable. And to have the rude discussion with a customer service rep whose attitude was take it or leave even more frustrating. I have always used U-Haul but am now convinced I need more options. The manner you do business today is too disappointing.

LESTER G. 
Rating:
5.0

Only place i will rent a truck.

Keith V. 
Rating:
5.0

Customer did not leave a comment.

LISA H. 
Rating:
5.0

Customer did not leave a comment.

Mary M. 
Rating:
5.0

UHaul rental experience exceeded expectations, well done Empire Tire UHaul!

Richard N. 
Rating:
5.0

Customer did not leave a comment.

Andrew L. 
Rating:
5.0

Customer did not leave a comment.

Peter G. 
Rating:
5.0

Customer did not leave a comment.

Ann C. 
Rating:
5.0

Customer did not leave a comment.

Karen M. 
Rating:
5.0

I would travel far and wide to go to Empire Tire in Orland Park, IL to avoid the terrible service at Ted's Custom Auto in my town of New Lenox, IL.

Mike M. 
Rating:
5.0

Customer did not leave a comment.

Timothy W. 
Rating:
5.0

The app kept on saying no internet connection, but I have 5G and full bars and internet was working.

Rabea J. 
Rating:
5.0

Customer did not leave a comment.

Joesph H. 
Rating:
3.0

Bad customer service

marwan A. 
Rating:
5.0

The man who checked us in did an excellent job! His customer service was excellent.

Scott M. 
Rating:
5.0

Fast, friendly m, and have the equipment you ordered. They offer all sorts of mobi g equipment too, although I didn't need any. It is a one stop shop for a self-move!

Daniel W. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

NOREEN M. 
Rating:
5.0

Customer did not leave a comment.

Joseph A. 
Rating:
5.0

Brian was so helpful and very considerate of our situation. I definitely recommend going to this location for your rental! Thanks again for everything, Brian!

Caitlin G. 
Rating:
5.0

Customer did not leave a comment.

Jack K. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Alex at Empire Tire was a great help. I very much appreciate his assistance!

Marty L. 
Rating:
5.0

I've always received the best service at the location on 159th & Wolf Rd. The guys are great, and pleasant. Yes, I would and have already recommended them to friends.

Ophelia S. 
Rating:
5.0

Customer did not leave a comment.

Bridget K. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

n/a

Gerald G. 
No reviews have been submitted for this location.

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