I never received my keys and missed my move because you guys didn’t to make sure everything was good on your end . Also got charged $100 without ever using the truck
Abdelmuti S
Customer Reviews for Empire Tire
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Dropped off after hours. Easy to find location, parking, and Dropbox. No issues.
MAGGIE FIt was all good, very friendly and excellent service.
Mary ENothing every thing was great.
Richard HTruck not swept out well for cab or box
James MFriendly and and knowledgeable staff-great experience!
George YOverall great experience…we did not get the dolly we requested but a refund was issued right away once u-haul was notified.
Michelle HEverything was good and ready to go
John MVery professional and polite. Thanks
ANDREA PHad a bad U-Haul experience on previous rental with a tire blow out which I suspected was due to low tire pressure. I checked all the tire pressures before I headed out on the road and found the passenger side rear tire only had 25 psi. I had to add air to all 4 tires, this is kind of disappointing renting from a specialty tire shop store. Also upon renting the trailer found one of the rear chain hooks was bent on one end, but didn’t think anything of it. When I arrived at my destination the chain was no longer on the trailer and fell off. This is also disturbing as I do not know where it fell off and could potentially be a hazard on the road. Whoever inspects and maintains these trailers needs to do a better job.
Daniel JBrian was friendly and efficient. Both pick-up and drop-off went smoothly.
Brent RFix your app. Please fix your app. Or don't make after-hour truck pick-ups at all. What was supposed to be a 20 minute AT MOST pick-up took us an hour. We should have our drivers licenses on FILE. Or made at the time of reservation. I should NOT have to deal with your terrible app taking pictures n 5° weather and windchill in the pitch black night. Whoever called me made the steps sound really easy- they did not inform me I would have to do this on-site, which is another waste of time. Back of license scanner does not work. step 1 is to locate the truck. Step 2 is to get the key information. 1.) Our map to locate the truck was bad. It was located far from our spot. I backed out of the map, and it said my reservation was complete. My rental was active. I could not go back to see the truck number at all because of this. 2.) My rental was ACTIVE. Because I backed out of the map and tried to find the truck number again. I could not locate the truck. I was not given a key location or code. I had to call an off-site staff member and wait, again, in 5° freezing weather to give them all of my contact information again to get this code. Overall terrible experience. All staff members off-site were incredibly friendly. If it was empire tire employees who gave me the instructions, they were friendly as well. This review does not reflect empire tires at all. It is all Uhaul, and their app that needs to be fixed. FAQ for license uploading information needs DIRELY to be updated. Offline chat and calling was fine, but I shouldn't have to depend on it 4 different times to get my questions answered. this process does not account for picking up in winter or at night.
Natalee KI’ve rented truck many times from the Empire Tire U haul location. Always easy in and out. Pleasant to deal with.
Kenneth TMake the truck numbers more visible outside the truck
Treveyan TFloor mats were very dirty
KAREN LTruck was a little dirty when I got it but wad able to sweep it out quickly
Scott GTruck was filthy dirty. There were actual bloody human teeth in the passenger cupholder and a bag from a dentist on the front dashboard. Windows were dirty on the inside. Food and garbage on the floor, it was disgusting. The desk clerk was surly, never bothered to explain anything about the truck or usage, just said to bring it to the end point with 3/4 tank of gas. The person who brought the truck to the area for me to drive did not even acknowledge me. The front windshield was covered in frost from the overnight temperatures, so I had to clear it myselft. I would not recommend this location. However, I fully recommend the Orland Park Illinois U-Haul location on Southwest Highway, wish I had gone back there, Mark is top notch in cleanliness and customer service.
Dorothy HProfessional, quick, and helpful
Rex BNo personal present
Michele YNothing.
DONALD GPick-up and drop off of vehicle was quick and convenient. The vehicle was high milage but overall well maintained.
Robert GFast and very helpful
Kevin GGreat U-Haul location. I have rented trucks and trailers there before . They are always helpful and equipment is always in great condition.
Ross JI was charged for 2 days, when I only had vehicle for less than 24hrs.
FREDDY MThe guy was friendly and helpful and there blankets where brand new
George MService, pickup, and return was easy and hassle free.
Tiffany NThis was an absolutely terrible experience. I spent 2 hours trying to get my truck. I will never use U-Haul again.
Skylar BThis review doesn't reflect the location but uhaul as a company or whoever needs to fix the app when picking up. This process took over two hours and there were literally 2 other people who had already been wanting (on a Sunday) for hours. One lady in tears became she'd have to pay additional monies for the delay for movers. This app is terrible and in the end we all had to call customers for reset log in where the pick up time was pushed back (even tho we all were on time) and be sent a link just to complete pickup checklist. There really needs to be some compensation/reimbursement for the mishap for lost time and money to your customers.
Tasana BPick up and drop off was a breeze ,I highly recommend this location
ENRIQUE FExcellent location to rent a U-Haul from. Friendly staff, nice truck, easy check in and check out .
Ross JBefore Empire Tire I made a reservation at 21719 S Center Ave Unit A, New Lenox, IL 60451. I called them the same day and they confirmed that the track was ready and waiting for me. They changed the track size from 20' to 15' on pick-up day without notifying me. And even after that, the 15' track was not available. Staff (workers) are rude. Opposite to polite. I do not recommend this location.
Igor PFriendly and helpful staff. Probably the best uhaul rental experience ever. Will rent from this location again.
Scott GA nightmare UHaul experience was finished on a positive note by Brian at Empire. Many thanks for your help and flexibility!
Lynn BTop Notch service! The gentleman man in charge is amazing! He runs an auto shopaholic takes care of Uhaul! Great guy and he always delivers. I drive out of my way to do business with him.
Edgar CNothing
Patrick WTrailer ramp was broken
Austin Beverything was perfect from start to finish
Janice VEverything was great minus the rude, unqualified, unfriendly, horrendous customer service reps at U-Haul. They are completely useless and make the entire process horrible.
Salvatore DWas amazed how simple the process was. Showed my ID and credit card and was done and gone in five minutes. The return check in was even easier and faster. Not sure you can improve the process.
LANNIE CI have nothing at this time. Keep doing what you are doing. I appreciate the customer service.
GEORGE LConvenient and efficient … and I really like the “ uhaul guarantee” that the truck you ordered will be there ….
James MExcellent place to rent a U-Haul!! We picked up U-Haul from them numerous times and will continue to use them.
Debra PAlways helpful and nice 👍
william gUnfortunately I don’t like all the technology of putting stuff on my phone data. That isn’t under the dealer control tho. That is a U-Haul thing.
Harlan WNo communication what so ever sat at facility for over an hour.
daniel cNothing was explained at pick up and delivery, everything was to download app wich i did not the contract was on really tiny letter i really believe i got scammed,,,recieved truck on empty nothing but nothing was explained and was told unlimited miles,,i def will not rent a uhaul truck wver again,,rented local a few times in the past this was my first 1 way and it was horrible..had to pay extra $500.
ARIEL A