Not clear on total price of rental I was charged double than what was said when I first paid
Kristopher M
Customer Reviews for Emporium Pit Stop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The person that does the U-Haul rentals was not available; had to do everything over the phone on his wife’s personal cell phone. Arranged for 12 furniture blankets and appliance dolly, not enough blankets and nothing was ready to go. They had to go searching for things. They complained the whole time about having to get things. Took 45 minutes for the whole process.
Marissa LEquipment was easy to find. This is a completely automated location, even though I requested counter service. I had trouble with the app at pick up. Once that was don, we had trouble with the lock box. we had the right code, but the lock wouldn't open. several people tried, even the clerk of the store that said repeatedly he knew nothing about U-haul. Took about an hour and a half until the owner showed up and got us in.
George RSend them to a different location. The manager there knew nothing about the vehicle (tire pressure in et tire was 17 psi. He had no dolly, he didn’t even know there were pads in the back of the truck.
Kathleen D