Customer Reviews for EMS Car Rental
(U-Haul Neighborhood Dealer)

7 reviews

6931 Topanga Canyon Bl Unit 5   Canoga Park, CA 91303

(818) 224-7239

Location Hours

  • Mon-Sun: 12 pm - 8 pm
Special Operating Hours
  • 8/13/2022 - 9/1/2022: Closed

Services at this Location:

Contact Us

(818) 224-7239

6931 Topanga Canyon Bl Unit 5
Canoga Park, CA 91303

Services at this Location:

Location Hours

  • Mon-Sun: 12 pm - 8 pm
Special Operating Hours
  • 8/13/2022 - 9/1/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Everything was Perfect until there was NO LOCKBOX and no EMS Rental Car place or person or lockbox or any place to put the key at the drop-off location. I tried to call U-Haul customer service and received a call back an hour and a half later. I tried to chat online with U-Haul, and it never went through. So I didn't know what to do with the key to the 15-foot truck I had rented and was responsible for returning. I wasted an hour anxious and worried, not knowing what to do, and finally decided to park the truck on the street and lock the key in the truck. Totally unacceptable. Call me to discuss - 858.414.7369. I cannot take responsibilty for what happens to your truck when there was no drop-off location.

Susan R. 
Rating:
1.0

The cabin reeked of smoke and the truck was wedged in between another uhaul truck and a truck that parked behind. The lock was also very difficult to get off and it was not in a nice area. Side of the street around a corner with cars going fast.

Martin C. 
Rating:
1.0

Key instructions were incorrect. Was told to go inside to retrieve but it was a Locked door with no one around. Was late to my appointment due to the miscommunication in Uhaul's part.

Andrew M. 
Rating:
1.0

There was no information that this was a "24/7 pickup" only location. In other words, there was no store front and the uhauls were just parked on the street. I was only given an address and thought I couldn't find the location. I had to call uhaul multiple times to get the phone number of EMS, which wasn't provided originally. Only then did someone tell me that a store front doesn't exist. This needs to be provided up front to manage expectations.

Brandon S. 
Rating:
5.0

Customer did not leave a comment.

Samuel S. 
Rating:
5.0

Thank you! Great service

Evelyne R. 
Rating:
3.0

The process to pick up the vehicle was atrocious. The website wouldn't let me register for an account and I spent an hour and a half on the phone talking to 3 reps who didn't want to register me until finally the last one finally was helpful.

Aleiya L. 
No reviews have been submitted for this location.

Additional Services at this Location

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    Moving Trucks

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    Trailers & Towing

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