Customer Reviews for English Creek Self Storage
(U-Haul Neighborhood Dealer)

372 reviews

1187 Ocean Heights Ave   Egg Harbor Township, NJ 08234

(609) 653-7077

Location Hours

  • Mon-Sat: 9:30 am - 4:30 pm
  • Sun: 10:30 am - 3 pm
Special Operating Hours
  • 8/2/2021 - 10/31/2021: Closed

Services at this Location:

Contact Us

(609) 653-7077

1187 Ocean Heights Ave
Egg Harbor Township, NJ 08234

Services at this Location:

Location Hours

  • Mon-Sat: 9:30 am - 4:30 pm
  • Sun: 10:30 am - 3 pm
Special Operating Hours
  • 8/2/2021 - 10/31/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

ANGEL O. 
Rating:
5.0

Customer did not leave a comment.

BERNADETT M. 
Rating:
5.0

Customer did not leave a comment.

CARL S. 
Rating:
5.0

Maybe, more parking space. Otherwise, an excellent experience. Sam in the office is the best!

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

JAMES D. 
Rating:
5.0

Again great customer service

ALAN F. 
Rating:
5.0

I couldn't get into my account because it said it didn't recognize my email even though it sent the information to my email. So I had to wait until they opened to get the truck.

BARBARA E. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY R. 
Rating:
5.0

Customer did not leave a comment.

Lawrence C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN V. 
Rating:
5.0

Great customer Service. All around great experience.

JEFFERY B. 
Rating:
3.0

Customer did not leave a comment.

Ronald S. 
Rating:
5.0

Excellent!!! Right down to street where I moved. The ladies at U-haul I talked, to lied and said, the place where they were first sending me was the closest. The other said the lot was full and had no room, the police would ticket and fine the owners on English creek storage. English creek storage were true professionals.

jerry E. 
Rating:
5.0

I greatly appreciate the availability of equipment on short notice. We had an emergency arise and we were able to rent a 9ft cargo van with less than 12 hours notice. That was a real lifesaver. Thank you

WILLIAM O. 
Rating:
5.0

The rental this time had just been returned. It was clean but there was a strong offensive odor that lingered from the prior use. No fault of the branch

ANDREW W. 
Rating:
5.0

Staff was very friendly and helpful.

DOUGLAS H. 
Rating:
5.0

Customer did not leave a comment.

Nick M. 
Rating:
5.0

Great customer service and ready to rent the truck. Kudos to Don and Samantha

JEFFREY L. 
Rating:
5.0

Your customer service Repersenative Mr. Don, was outstanding. He is the most perfect employee I have ever met! His customer service skills are above average and should be rewarded for exceeding expectations. Ok am a very satisfied customer and I will always rent from your location... Thank you and please reward you perfect employee!!!!

LARRY H. 
Rating:
5.0

Less up selling on the web site during the reservation process

KEITH W. 
Rating:
5.0

Customer did not leave a comment.

Anthony R. 
Rating:
5.0

Customer did not leave a comment.

angelo M. 
Rating:
5.0

Customer did not leave a comment.

Charlene C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Great storage facility and excellent staff!

Evan K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JACOB K. 
Rating:
5.0

Easy, no hassle!

PAUL R. 
Rating:
5.0

Customer did not leave a comment.

HECTOR L. 
Rating:
5.0

Customer did not leave a comment.

William H.  |  Overall Experience 
Rating:
2.0

Not too happy with Uhaul changing my 15 foot truck to a different location twice and then changing it to a 10 foot truck. I was told that I would oay a lower mileage rate as I would.need to make.extra trips.as Uhaul did not honor my reservation I made 10 days in advance. Disheartening to see that was not true and was not honored.

Bryan D. 
Rating:
5.0

Customer did not leave a comment.

JAMES E. 
Rating:
5.0

Friendly and informative.

THOMAS G. 
Rating:
5.0

Excellent customer service Thanks Don

DEMETRIOS S. 
Rating:
5.0

Customer did not leave a comment.

LOUIS M. 
Rating:
5.0

Friendly staff easy pick up and return. Convenient location.

CHRISTOPH M. 
Rating:
5.0

Customer did not leave a comment.

RYAN M. 
Rating:
5.0

Great people

MICHAEL F. 
Rating:
5.0

Customer did not leave a comment.

mayra G. 
Rating:
5.0

Easy convenient storage facility, I would use again in the future if need be. Ty

Maria M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MEGAN M. 
Rating:
5.0

I believe that you did very well.

RUSSELL S. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS D. 
Rating:
5.0

Customer did not leave a comment.

SANDRA M. 
Rating:
5.0

Staff wa as awesome!!

THOMAS Q. 
Rating:
5.0

Customer did not leave a comment.

Samuel B. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK H. 
Rating:
5.0

Everything was great

Debra P. 
Rating:
5.0

Customer did not leave a comment.

Phillip L. 
Rating:
5.0

Customer did not leave a comment.

Garcia H. 
Rating:
5.0

truck was very clean and in excellent condition. Staff was very friendly.

MATTHEW S. 
Rating:
5.0

Customer did not leave a comment.

Zachary D. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
4.0

Since this location is a carwash also the u-haul office is a little hard to find..

Angel T. 
Rating:
5.0

Gentleman inside was very nice.

Kevin K. 
Rating:
5.0

This whole process was effortless. Mr.D Myers was courteous and very professional. If I need a truck in the future, I will be back. Thank You Rick Trahan

Rickey T. 
Rating:
5.0

Customer did not leave a comment.

shlomo H. 
Rating:
5.0

Service was amazing, quick and easy. I would definitely recommend to any in the area

LAUREL R. 
Rating:
2.0

Recommend wearing masks when engaging with the public. Also, it would be helpful to check the truck before handing it off to the customer to save time. This way issues like fuel are addressed ahead of time and don't cause additional delays.

Rahul B. 
Rating:
5.0

Excellent customer service

John J. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

The customer service friendliness and helpfulness of the owner at this facility goes above and beyond the calls of service. He made me feel more comfortable and at ease for my first time renting from uhaul. I would absolutely recommend him to anyone. Thanks

Samantha P. 
Rating:
5.0

Great service

Kristal C. 
Rating:
4.0

Customer did not leave a comment.

Ktanya R. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Made a reservation and had no issues, truck was great. Good job

PENTTI F. 
Rating:
4.0

Customer did not leave a comment.

Gail N. 
Rating:
4.0

Customer did not leave a comment.

CALVIN F. 
Rating:
5.0

Customer did not leave a comment.

Brendra T. 
Rating:
3.0

Truck that was reserved two weeks in advance was not available. Waited around for man to find one ended up using a smaller truck until 4 when we're to pick up our bi g one on black horse pike uhaul Again wasn't available and man there was not helpful and after our wordy disappointment he asked us to leave without solving our problem. Back to ocean heights uhaul and ended up once again with a smaller truck. One of the worse experiences ever. People waiting on Us wasting precious time when was all set up previously and had to make due after running all around to find truck

sharon T. 
Rating:
5.0

Costumer service outstanding

Albert R. 
Rating:
5.0

Great customer service.

Deirdre D. 
Rating:
5.0

Nothing. I thought the person that helped me was extremely thorough, helpful, and accommodating.

Vincent G. 
Rating:
1.0

Half way through move had to return truck engine light came on !! Took day off from work now Hav to go again Monday !!! I should of continue driving it was my answer and or if call roadside ...I took it back and gased on way ! This man there was ignorant !! So I should be hanging on the highway night time this man is nuts !!

Victoria B. 
Rating:
5.0

Customer did not leave a comment.

Carl T. 
Rating:
3.0

Customer did not leave a comment.

ANDREW T. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

travis L. 
Rating:
5.0

Don bent over backwards to help us. He was professional and knowledgeable and friendly!!! He spend alot of time with us explaining how the truck worked and the details we needed to know.. Gas mileage, insurance, etc. My only beef was that he had a bandeau around his neck. I commented all staff were not wearing masks..,he pointed to the bandana around his neck neck but never put it up over his face.

CRAIG G. 
Rating:
5.0

Customer did not leave a comment.

jiovanni C. 
Rating:
4.0

Major problem. The app couldn't locate me. My location was on and working. The map app could find me as well as a couple of other apps that require location. After trying for 10-15 minutes I called the 800 # on my screen. I was on hold for 20 minutes. I continued to try to work the app. When I finally talked to someone she asked me to do all the things I had already done and wasn't pleased when I told her all the things because she wanted to continue with her list of suggestions. I figured there would be a work-around since I had my reservation number, etc. No, there isn't. She tried to connect me to reservations so I could try another place. Fortunately the office gut showed up earlier than the time on the website. HE WAS GREAT! However by now I am 45 minutes behind with two guys waiting for me (who are on the clock). There needs to be a way to work around location issues.

Walter N. 
Rating:
5.0

Customer did not leave a comment.

PHILIP M. 
Rating:
5.0

Customer did not leave a comment.

Madison G. 
Rating:
5.0

Customer did not leave a comment.

Jessica W. 
Rating:
5.0

Customer service was excellent kind and courteous. Very clean facility and vehicle. Highly recommend.

rosemarie L. 
Rating:
1.0

Horrible

JAMES C. 
Rating:
5.0

Repair ac

lavergen A. 
Rating:
5.0

Customer did not leave a comment.

Laurance B. 
Rating:
5.0

Customer did not leave a comment.

Rachael H. 
Rating:
2.0

I was in the small office twice. The first time to get prices I thought maybe it was a slip up but the second time 4 people were there and it was very uncomfortable THE EMPLOYEES DO NOT WEAR MASKS!!!! I won't use that location again. I had to pick up packing supplies after my move so I stopped at Black Horse Pike location in EHT nice people, clean place, professional and THEY WORE MASKS!! I know that masks are uncomfortable but why put others at risk especially a business where people are in and out all the time

maureen P. 
Rating:
5.0

Customer did not leave a comment.

Yvette C. 
Rating:
5.0

Customer did not leave a comment.

Eliseo R. 
Rating:
4.0

well i first was suppose to pick up my U-haul in Somers Point and 2 updates later i was picking it up in a neighboring town called EHT. Then my reservation got lost ... then i got doubled booked to pick up a truck it was fun ...

Edward R. 
Rating:
5.0

Customer did not leave a comment.

bruce G. 
Rating:
5.0

Customer did not leave a comment.

Yvette C. 
Rating:
5.0

Customer did not leave a comment.

Kathryn B. 
Rating:
5.0

Customer did not leave a comment.

Ron B. 
Rating:
5.0

Customer did not leave a comment.

Nancy E. 
Rating:
5.0

Customer did not leave a comment.

mike C. 
Rating:
5.0

I made several reservations and the original location I wanted to pick up the vehicle was changed by the app. This proved very difficult and confusing and I just can't imagine someone that is not as technologically savvy as me having significant levels of confusion. Was not happy that the place that I was directed to was an additional 10 miles away

Gary H. 
Rating:
5.0

staff very helpful and professional

juan R. 
Rating:
5.0

Nothing to change the employer satisfied my needs very easy and fast

Paul G. 
Rating:
2.0

The worker was not wearing a mask for any customer that came in - that is unacceptable for someone running a business.

Joseph C. 
Rating:
5.0

Dan and Tom were very helpful and accommodating. I will always go back! Thank you

Rebecca F. 
Rating:
5.0

Customer did not leave a comment.

Gwen S. 
Rating:
5.0

Clean and well maintained

Carmen R.  |  Overall Experience 
No reviews have been submitted for this location.

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