No interaction with personnel. Did after hours drop off. Entire online process was very smooth and user friendly, from making the reservation to doing the after hours drop off.
Jim H
Customer Reviews for English Creek Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly and always available.
Bruce SExcellent
CARMEN RI have used the English Creek U-Haul location several times. They are professional and polite. I would highly recommend.
Bruce Snull
MARIELA ADon is great. I drive further to rent from his location because the service is awesome.
STACY LExcellent front desk service, the worker at this location is the reason why companies strive appreciate the help !
Amir WDon is always helpful and mindful. Truck was ready on time.
JEFFREY LI had a reservation from 7:30-9:30. The same truck was booked for a 9:30 reservation so the manager went ahead and changed my location ‘in case I was late'. I needed 1.5 hours with the truck and left plenty of contingency time in my schedule. I had to call back to have my original reservation restored. If you're not going to trust customers to adhere to their reserved return times then update your system to not allow the close bookings. But changing a reservation to a different location and leaving it incumbent on the user to change it back is annoying and bad practice.
FRANCIS Cnull
Anthony Bnull
NANCY DVery good customer service and always courteous.
EMMANUEL Bnull
david wDon is great. I drive further to rent from his location because the service is awesome.
STACY LDon was great to work with great customer service THANKS
Phillip CVery good customer service and always courteous.
EMMANUEL BDon is always helpful and mindful. Truck was ready on time.
JEFFREY LI had a reservation from 7:30-9:30. The same truck was booked for a 9:30 reservation so the manager went ahead and changed my location ‘in case I was late’. I needed 1.5 hours with the truck and left plenty of contingency time in my schedule. I had to call back to have my original reservation restored. If you’re not going to trust customers to adhere to their reserved return times then update your system to not allow the close bookings. But changing a reservation to a different location and leaving it incumbent on the user to change it back is annoying and bad practice.
FRANCIS CExcellent front desk service, the worker at this location is the reason why companies strive appreciate the help !
AMIR WEverything was fine great experience
ROBERT MGreat customer service and easy transactions.
JEFFREY HWhat a great experience. Came in off the street and was able to choose between several trucks. Friendly helpful staff. Great overall experience! I will go out of my way to rent here again.
JAMES PVery nice storage would come again if I had the need to
James F | Overall ExperienceVery helpful and friendly
JOHN SFriendly staff. Very helpful. Truck was clean and ready when I arrived
DAVID BService was excellent, pleasant and answered all my questions.
CARL DWe put in for a rental from Somers Point (3 miles away) and were forced to rent from a location 12 miles away (Egg Harbor Township).
Mary SA great experience dealing with this location.
PHILIP BFriendly staff, convenient location and nice trucks. I would definitely recommend.
MICHAEL ENothing! This place got everything when it comes to costumers needs!!! Thank you Don!!!
RONLD MThe gentleman who I spoke to at the front desk was so helpful and so nice.I really appreciate it that.
JENESSA PService excellent and first time ever bill was exactly what I thought it would be. I will be back.
Michael CVery nice person and accommodating the van are clean well maintained
DANTE AWas very good experience thank you the doughertys
Diana D | Overall ExperienceI use this facility every time I need to rent a Uhaul. They are consistently wonderful to work with--clean, efficient, organized, and friendly. Wonderful! And a gas station across the street which makes for an easy and quick fill up prior to returning the truck!
LAURA GI think there was a little confusion as to the gas ... started with a 1/4 of a tank ... made sure it was returned with a little more of 1/4 and still got charged $ 3.42 dollars ... but paid it ...
EDWARD RThis location was perfect! Don handled our return and made it a real pleasure. It's great knowing we have such a great U-Haul facility close to our home.
bruce pWe had an awesome experience with staff and the equipment was perfect.
kathy mDon was fantastic!!
William HI’ve had nothing but positive experiences renting and dropping off at this location. The attendants make it easeful and are very helpful.
Paige HI don’t understand the difference in pricing? I rented the same trailer from Tom’s auto for $50 less every thing was exactly the same except the price
John LExcellent customer service all around clean office and lot, truck was ready and easy to return with no hassle.
Kenneth QThis location is perfect for us - right around where we needed to be for the day. No one was in the office when we arrived around 9:00 am, which was their opening time. We checked in on the app with no problems.
MATTHEW GNothing
John BThe prices I was charged too much
Laurie TDon was extremely helpful with helping me get into the truck I needed. Thanks Don
CRAIG GAwesome service
Anthony TDon was fantastic! Appreciated the office being open Saturday and his making the process easy. Thank you, Don.
Joanne HThe office manager Don was great
jack p | Overall ExperienceKeep up the good work.
joyce rNothing. The drop off went smoothly. Very friendly customer service.
Lee WKeep up the good work. Checkin was a breeze. Follow up was fantastic.
joyce rEnglish Creek Self Storage are great people, friendly, always willing to help and assist! Thank you for everything - Beth & Kevin
beth GEverything was perfect from the registration process to the drop off return.
Robert SStaff were excellent!
Bruce S | Overall ExperienceDon was an excellent representative for your company!
Christine DFriendly staff and outgoing, very helpful and professional. I will recommend this place to friends and family members when ever they move to a different location.
Juan VGreat facility Staff was very informative and pleasant to work with I have used this place several times and I have never been disappointed 👍👍👍
mitch c | Overall ExperienceFriendly and professional staff!
Bruce Sstaff was excellent!
Bruce SI moved into storage unit in 2019 and reserved one of the largest spaces available and over the years downsized to smallest space until I no longer needed storage space. Each move was easy and the staff was always accommodating! Thank you for your help over the years!!!
Lisa T | Overall ExperienceGreat through and through
Lawrence SDon was just an awesome employee to deal with, great guy!
LOUIS RAll good, just didn’t appreciate having to travel 2 hours to pick up a trailer? UHaul needs do do a better job relocating equipment for customers or compensate customers for picking up equipment that’s unreasonably far away!!
Christopher RNo problem at all
Joseph G | Overall ExperienceExcelent services. Great location 👌
Lilian G | Overall ExperienceCustomer service A+
Scott H | Overall ExperienceEveryone who works there were able to answer all of my questions, and they were extremely friendly, helpful, and knowledgeable. I would recommend English Creek Storage to everyone. Thank you! Barry K.
Barry K | Overall ExperienceEveryone very friendly and professional I would highly recommend the facility
Dorothy G | Overall ExperienceEverything was just fine. We moved into our unit and Samantha was most helpful. Thank you
Linda S | ReservationThanks for always being flexible
Patricia D | Overall ExperienceDon is excellent, all great qualities.
Gary J | Overall ExperienceThis please is perfect . I love it.
Monica R | Overall ExperienceHad a very good experience
David S | Overall ExperienceGreat storage facility and excellent staff!
Evan K | Overall ExperienceEasy convenient storage facility, I would use again in the future if need be. Ty
Maria M | Overall ExperienceClean and well maintained
Carmen R | Overall Experience