it was my first time using a call and we rented a 15 foot truck to move cabinets. everything went seamlessly. The service was very friendly and helpful, the truck was clean and in good repair. I would rent from U-Haul again if I have a need.
Earl Soushek
Customer Reviews for Enumclaw Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly and helpful
Larry SweetserFront desk clerk was pleasant and helpful!
Brad DavisVery well maintained, this location is always so easy to work with!
Larinda HopkinsOn the paper it said it was a 1/2 a tank of gas and it was a 1/4, when my son in law went to let them know she said ok. An he told her we were just putting in a 1/4 and she said ok. I was charged almost 50.00 for gas! NOT COOL
Carolyn PollreisHire more people like Anna
John KoralYOU GUYS MADE ME DRIVE AN HOUR AND DIDNT HAVE A TRUCK READY THEN THEY WANTED ME TO DRIVE AN HOUR A DIFFRENT DIRECTION TO GET A TRUCK HORRIBLE EXPERIENCE
JOSUE MEJIAThe Truck we had this time was EXTREMELY GUTLESS. We didn’t have the Truck fully loaded and it could barely go up a slight hill. You guys should probably take a look at the Truck we had. We were Thankful we didn’t have to go far.
Robert AndersonKeep doing what you’re doing. Anna was great, she really helped us out on a short notice. The truck was spotless and the facility was clean.
michael wilsonExplain options for rentals
Phyllis YamamotoAgain, I do not blame the rental drop off location as much as I blame UHAUL. I was called by a UHAUL agent who explicitly advised that I bring the Auto Transport to this specific location. But when I arrived for drop-off, I was told the location did not accept auto trailers, that they did not have room for them. It seemed an act of charity that the uhaul representative at the drop off location accepted the transport to save me from having to take it elsewhere (thank you). But the experience only solidified my disappointment in UHAUL, and cemented my perception that there's no connection between your website, your telephone-based support/coordinating/corporate personnel, and your individual agents on the ground at pick up and drop off locations. The link and continuity between your online reservation systems and local franchises is broken.
Matthew BrunoNot much , great service
ROBERT PETERSONYou need to fix the trucks when your location managers requests a repair. There's no reason to leave them in disrepair as the driver side door to the vehicle we rented was totally accessible to anybody with or without a key due to a large piece of the door missing directly under the door handle. If I had to take that truck for a very long move I would have been scared the whole time someone's going to break in and steal the truck ing with my things. The manual window handle was missing a part which made it really difficult to roll it up and roll it down. The manager at the rental place was very helpful, very personable, apologetic and embarrassed about the condition of the truck.
Amy MurphyAlways a pleasure to work with at this location.
KEVIN MYERSStaff was great and it was easy getting in and out
Rejena KilmurryFriendly staff and helpful.
Robert AndersonInterior of box was dirty ..swept it out. Truck was disgusting like it was driven cross country...bug guts everywhere. If there is one thing uhaul needs to work on it is cleaning the trucks...image is everything.
Christopher HoytIt was so easy and the lady working in the counter was so friendly.
Ben GravesI was very impressed with the Enumclaw, WA location!
karen RasmussenCustomer service was excellent and truck quality was exceptional.
Jeff MooreWent perfect
John MaketaThe representative was terrific. She explained everything very well & ensured that all charges were correct. A great experience!!
Joseph HazelbakerEasy.
Gordon TannerExcellent service, no improvements
Charles LloydThe people I dealt with were outstanding.
Dan ChavreThe lady behind the counter was amazing , so helpful and professional
Malea ClaboeCustomer service was excellent!
Sara KeeneVery friendly and helpful staff!
Catherine JurgensGive a 30 min grace period for returns due to traffic issues
Vicki BullockBest service ever!
Gordon TannerThe receptionist is smart, happy and drop-dead gorgeous. She's the BEST!
Stanley McKieBEST PLACE TO RENT!! VERY NICE AND WONDERFUL PEOPLE!!
Jacob mooreNothing, my experience was flawless. The employees were kind, orderly and went above and beyond. It was affordable and the process was so simple! I won't hesitate to use again, it was so much easier than trying to organize help from friends and family when this is so easy and affordable!
Sami MartinService was perfect
Karla Volllmeryour staff is friendly and helpful.
bruce achesonExcellent customer service. Friendly service. Quick service.
Gary CastellaneYour representative did an excellent job and exceeded ally needs.
Gary CastellaneExcellent trailer for hauling a motorcycle.
Dave WhiteThe customer service representative was very helpful, pleasant and drop-dead gorgeous!
Stanley McKieNothing you guys helped me and my family out thank you much appreciated!!
Thomas WolderGreat service. Needed a truck last minute and they had one available.
Steve HitzkeLinda is always a pleasure to work with.
Kevin MyersNothing, the lady who helped me with my transaction was excellent and should be commended.
Gerald EitnerAll went perfect nothibg to say.
Diana AndersonOverall great experience.
vladimir popovichThe staff member on duty was great.
Paul RogersExcellent customer service.
Kevin MyersHave someone available to help unhook auto transport trailers. They are very heavy. I couldn't lift it off so I had to get creative to unhook it by moving my truck forward with the locking pin removed ( the trailer dropped onto a wood block I found and the hitch fell onto the ground). Other than that, no other issues.
Robert MaricleHire more Lorinda’ and get her a raise.. Sorry if I spelled her name incorrectly. This is a uhaul… nothing fancy, pretty straightforward. However, Lorinda was wonderful… super friendly, helpful, very nice, and just all around great! Who would have thought one of the best customer experiences I would ever have would come from renting a uhaul!
Glen HeryfordThe front desk person was a welcoming, wonderful lady!
James NesbittVery nice employee and very helpful.
Ronald NortonThe 15' van truck steering had a neutral castor angle. This made the vehicle want to wander without constant steering wheel pressure left or right.
Richard HelmsThe truck was clean and well-maintained! Also, the customer service was impeccable! She was friendly and kind and respectful!
Tara WaldoI was told from the previous location that I would get a credit for bringing back the vehicle with more than a quarter tank of fuel. I brought it back between half and three-quarter and there was no credit given this is probably the last time I'm going to utilize your U-Haul and I will never recommend U-Haul to anyone else again
Benjamin TheelEverything went smoothly.
Tony AbelThe ladies that helped me were awesome 😎 and the customer service was great
Elma CharlesAnna was fantastic. Anna had told me the night before to return the uhaul before 10am Sat. I had the truck returned before 10am but Yolanda gave me the 3rd degree saying it should have been returned at 9am. I was berated in front of customers repetitively. Chris B
Chris BliesnerAnna was very professional and a pleasure to work with Chris
Chris BliesnerExcellent
Diane BOHLAnna was wonderful. She made the whole process quick, easy and answered all my questions. Thanks to Anna I couldn’t be happier with the entire rental process. Thank you!
Deann TinnonCan’t think of anything, people working there we’re very helpful and nice. Thank you
George EadsHelpful and very friendly.
Daniel Moynihan