I needed this truck last minute. Everything was exactly like the instructions said, truck was clean and really easy to pick up. Hopefully I won’t need another box truck soon but if I do I’d call them again
Michaell P
Customer Reviews for EPG Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I reserved a U-Haul at a specific location because it was close and convenient. The day before pickup, I was called and asked to change locations to one farther away because that location “needed traffic.” I was told I would receive a $20 credit for the inconvenience. What I was not told is that the new location was a storage yard with no office or on-site staff. When I attempted to check in online, the truck number provided was incorrect, and the dollies I had reserved were not in the truck. Since there was no office to walk into, I had to call customer service. Customer service initially offered a refund for the dollies, but that wasn’t helpful—I needed the dollies to move heavy furniture. After going back and forth, the representative contacted the renter of the truck. She eventually called me, and after about 30 minutes, I was finally able to access the correct U-Haul. During the call, she mentioned she was on her way to her child’s spelling bee, which made the situation feel as though I was an inconvenience rather than a paying customer dealing with a serious issue. To top it off, I never received the promised $20 credit. Moving is already stressful, and renting a U-Haul should make the process easier—not more complicated. Unfortunately, this experience added unnecessary frustration at every step.
DEVANTE MNo personnel present but drop off was eao
RICHARD F