Customer Reviews for Epic Storage
(U-Haul Neighborhood Dealer)

663 reviews

10270 Decatur Blvd   Las Vegas, NV 89141

(702) 263-7783

Hours

  • Mon–Sun
    8:30 am–6:30 pm

Services at this Location:

Contact Us

(702) 263-7783

10270 Decatur Blvd
Las Vegas, NV 89141

Services at this Location:

Hours

  • Mon–Sun
    8:30 am–6:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JOSHUA BRANDON N. 
Rating:
5.0

Customer did not leave a comment.

Keith E. 
Rating:
5.0

Your desk agent was absolutely excellent. She makes customer service look effortless. We will definitely recommend.

William L. 
Rating:
5.0

Great return experience However a waiver of the extra miles fee would've gone a long way to compensating me for the subpar equipment you rented.

David P. 
Rating:
5.0

N/A

Norma M. 
Rating:
5.0

Customer did not leave a comment.

ROMINA TOMADA M. 
Rating:
5.0

Customer did not leave a comment.

Tralyn M. 
Rating:
3.0

Customer did not leave a comment.

Curtis C. 
Rating:
5.0

Customer did not leave a comment.

Manuel V. 
Rating:
5.0

Only hitch I encountered was that I was unable to add the email verification number in the account login page when I only had my phone available. Website kept sending me back to login page.

Barbara B. 
Rating:
5.0

The guy at the desk was very friendly and efficient.

Melissa B. 
Rating:
5.0

Nothing to improve. Customer service was spot on. Process was quick and convenient.

Christopher M. 
Rating:
4.0

The vehicle ran OK, but the windshield was absolutely filthy inside. When the setting sun reflected on it it was difficult to see

James S. 
Rating:
5.0

Keep it like that!

Vasile Ciprian C. 
Rating:
5.0

Nothing, I received excellent customer service.The representative was very friendly and professional.He gave me extra time free of charge. Good job!

AUBREY R. 
Rating:
5.0

Customer did not leave a comment.

beatriz B. 
Rating:
5.0

Customer did not leave a comment.

brando G. 
Rating:
4.0

ok already. im satisfied

RONALD MALDIA C. 
Rating:
5.0

Customer did not leave a comment.

RICHARD H. 
Rating:
4.0

i had no issues with the location. The lady who helped me was very nice, but I do I have a few complaints. 1. The appliance dolly was NOT secured in the back of the truck when I picked it up, causing it to bang around during my entire 20 mile drive. 2. There wasn't a ramp on the truck. I rented this truck to pick up a new refrigerator, washer and dryer. No ramp made this VERY difficult and we almost weren't even able to get them. Thank god my brother was available to come help. If there isn't a ramp on a truck that is meant to MOVE items, that should be stated very clearly.

Brandi I. 
Rating:
1.0

The gave me a dirty truck with one of the tires blown out an the truck has no BRAKES AT ALL YOU SLIDE EVERY TIME YOU TURN OR TRY TO STOP THEY NED TO TAKE BETTER CARE OF THERE EQUIPMENT TRUCK BALHAD GAS

Jerry L. 
Rating:
5.0

Customer did not leave a comment.

Kelley S. 
Rating:
3.0

Bad business

Daniel F. 
Rating:
2.0

The truck that was given to me had the check engine light on. When I went into the office to advise, Keosha was super nice and wanted to find me a different truck. That's when Kurt walked in downplaying it by saying the check engine light is only because it needs an oil change. I was a little uneasy renting the truck in 100+ degree weather with the check engine light on though. Keosha offered to find me another truck at a nearby location but Kurt kept saying it was just an oil change needed and the person who rented before me didn't say anything. I decided to take the truck and Keosha put notes in the system advising it was on and said to call with any issues. I returned the truck ahead of time and didn't use as much mileage as I had estimated. However, no one was in the office because they both were showing a storage unit to a customer so I went onto the Uhaul webpage to do a mobile return but it kept saying “your session has ended” immediately after I put in my details. So I decided to wait for the office staff to return. They walked passed my truck on their way into the office and Keosha greeted me (she was so nice and remembered me). I let her know I'm returning it early. She offered to have the receipt emailed to me or she can print one out when she's done with the current customer. I said I already waited there so I can wait a little longer for a physical receipt. We were walking back to the office when she stopped and turned around to get the mileage and info off the truck for my receipt. She just sat down in the truck when Kurt came out screaming at her to get inside because she needs practice. He was yelling at her asking what she is doing when she's supposed to be inside. She said she was just getting the mileage and he just kept yelling at her. I interrupted and said “she's doing a really great job.” That's when he turned to me and brushed me off saying they'll email me my receipt while walking away towards the office with his back towards me. He wouldn't even look at me. I replied that I'd like an actual receipt because I over estimated my mileage and he scoffed and said it'll be on the emailed receipt. He even made a condescending comment like “I'll tell you how much the refund is because I can calculate it myself.” I asked why can't I get an actual receipt as he was walking away from me going in to the office. He said it'll be emailed after they check the truck back in and the other customer was there first. As we were entering the lobby, I said I know the other customer was there first and even told Keosha I can wait but then you came out yelling at us. He jumped behind the desk and yelled at Keosha to finish with the current customer. Keosha apologized to me and I said it's not her fault, it's the guy yelling at us and I don't see why I can't get a receipt. So I'm waiting for her to finish with the customer when I hear Kurt continue to yell at Keosha. Im guessing she might have been training but never realized it because of how great her customer service has been thus far. Keosha would ask the customer a question and Kurt would yell like “no.. you shouldn't be asking her that. She's already in the system.” So Keosha tried again and Kurt very rudely was like “no, no now you have to cancel and start all over.” There were many other rude instructions dictated to Keosha that I witnessed waiting in the lobby. Kurt then started to work on my receipt. When it was done he just says “here you go”. No apology for how he yelled at me, no apology for the wait, no apology for the misunderstanding. More of a “here you go” in a get out of my face type of gesture. As I was leaving, I thanked Keosha for all her help. She def needed someone to talk nicely to her after the way Kurt has treated her, especially in front of customers. Keosha is amazing and kept her cool after being berated by her colleague Kurt. Kurt on the other hand was extremely rude, condescending, and very unwelcoming.

Natalie M. 
Rating:
5.0

Great friendly service. Would rent here again. 😉

Pat A. 
Rating:
5.0

I was supposed to have 7/16 full gas tank. When I drove off the pickup lot the low fuel light came on. I put over a 1/4th tank in and returned it with about 5/16 tankful. I should be refunded around $50 for the fuel I put in

DOUGLAS A. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA W. 
Rating:
5.0

Great person

ULYSSES V. 
Rating:
5.0

The gentleman at the counter was profesional and nice. Thank you.

Ivan R. 
Rating:
5.0

Customer did not leave a comment.

Margaret B. 
Rating:
5.0

Stella was great!

Michelle J. 
Rating:
5.0

Customer did not leave a comment.

Chris D. 
Rating:
3.0

The vehicle I had experienced a lot up down- and up-shifting in Drive, and the shifting produced quite a symphony of sounds. Also, the truck only had 3/8 of a tank of gas. I ended up having to fuel BEFORE I used the truck, over-guessed, and ended up taking it back with half a tank of fuel. I hate that about U-Haul. Please be like rental car agencies, issue then FULL, and let us return them FULL. Then there is no "guessing."

James S. 
Rating:
5.0

Customer did not leave a comment.

Duff S. 
Rating:
5.0

Customer did not leave a comment.

Resty L. 
Rating:
5.0

Sorry I don't remember the young lady who helped me. But she was so sweet and very helpful.

PAULA J. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL ROBIN L. 
Rating:
4.0

Customer did not leave a comment.

JOSYELNN E B. 
Rating:
5.0

Curt made everything so easy! He's knowledgeable and very helpful!

Jillianne R. 
Rating:
5.0

Kat was amazing! She made the whole process quick and easy. She is very knowledgeable and an asset to your company.

Jillianne R. 
Rating:
4.0

Good service changing the date of my pick up was quick and easy staff was friendly and efficient

Daniel O. 
Rating:
5.0

Customer did not leave a comment.

Rachel C. 
Rating:
5.0

Customer did not leave a comment.

RYAN MALIK J. 
Rating:
5.0

Customer did not leave a comment.

ELVINA CONSUELO P. 
Rating:
5.0

Thank you it was a fantastic experience. Although I did a late return through no fault of yours, I was not hassled.

Nicholas A. 
Rating:
5.0

Customer did not leave a comment.

Shadi K. 
Rating:
5.0

Thank you again for your service

ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

LEYANNE MK L. 
Rating:
5.0

Customer did not leave a comment.

Dmitrijs P. 
Rating:
5.0

The customer service was excellent!

Tammy S. 
Rating:
5.0

Not a thing! Great service.

REGINALD DEAN S. 
Rating:
4.0

Friendly staff.

OWLN W. 
Rating:
5.0

Kurt was friendly and helpful.

Russell H. 
Rating:
5.0

Customer did not leave a comment.

GREG JOSEPH C. 
Rating:
5.0

Customer did not leave a comment.

Neva N. 
Rating:
4.0

Your service associate Cat was kind, attentative and accommodating. She walked me through the steps to complete my check in. Special thanks to you and your team!

Ivan C. 
Rating:
5.0

Ryan was very helpful and patient. His very professional and helped to make sure we have all that we need to have a successful move. Thanks Ryan!

Mohamed Q. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH A P. 
Rating:
4.0

Customer did not leave a comment.

KATIE LAUREN A. 
Rating:
3.0

Dropped it off at night so no comments on the drop off.

MUHTDI QASSAM A. 
Rating:
5.0

Customer did not leave a comment.

AMY JILL P. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER A W. 
Rating:
4.0

The app didn't work. I spoke with a representative on the phone, who never followed through with the directions she gave me. Therefore, I waited for the storage unit to open. This delayed my moving time.

Angelia V. 
Rating:
5.0

I absolutely HATE that the gas tank is never simply "Full" when you pick up the vehicle. The guessing game I have to play to restore the fuel to the same level when returning, results in my over-filling almost every time, and spending more money than I need to. Once, I guessed wrong, and was charged a LOT because it was shy on gas. Please FILL THE TANKS TO 'FULL'!!!! That way it is easy for the customer to fill the tank back up and know for sure that we are meeting the requirement in the most economical way possible;e.

JAMES ARTHUR S. 
Rating:
5.0

Customer did not leave a comment.

NICOLE MARIE F. 
Rating:
5.0

I always appreciate welcoming interactions, and especially the engagement with excellent customer service. The lady who opened the store was very pleasant and professional. I will definitely come back!

DENNIS DELEON F. 
Rating:
5.0

I've rented a lot of U-Haul trucks and this one was BY FAR the WORST truck ever!! The transmission was horrible!! It red lined at 3000-4000 rpm just to get out of first. It sounded like it was going to explode on the freeway. And one of the AC vents was broken. The location was great and the gal at the front desk was amazing.

Nicholas F. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
5.0

Customer did not leave a comment.

UZOMA E. 
Rating:
5.0

Customer did not leave a comment.

GEOFFREY LAMONT M. 
Rating:
5.0

Cat is amazing. Very friendly and went out of her way to make the process very easy.

DENNIS ANDRAS N. 
Rating:
5.0

Agent provided exceptional customer service

BENEDICT AMIEMEN O. 
Rating:
1.0

Transmission kept slipping at freeway speeds while going downhill, very dangerous

THOMAS SCOTT A. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Great service always!

DONALD L. 
Rating:
5.0

Customer did not leave a comment.

JOHN F K. 
Rating:
5.0

?

PAMELA JILL A. 
Rating:
5.0

Nothing

LUCRETIA K. 
Rating:
5.0

Customer did not leave a comment.

Wayne C. 
Rating:
5.0

Customer did not leave a comment.

MELISSA ANN G. 
Rating:
5.0

Friendly

BERNARDO QUIRING O. 
Rating:
5.0

You guys were awesome. Your stuff(Curt was his name?) stayed after 5pm just to help us out and we have great customer experience. Thank you!

RAHEL WOLDU L. 
Rating:
5.0

You guys are just perfect the way you are :)

KATHERINE CECILI S. 
Rating:
5.0

Didn't like that I returned my truck and no one was there to check me in. Very uncomfortable about leave back of truck unlocked. Also put keys in drop box and didn't know I would have to take pictures of gas gauge and speedometer.

Rudy V. 
Rating:
5.0

Customer did not leave a comment.

FRED C. 
Rating:
5.0

Tremendously friendly, great customer service and just wonderful employees. Everyone was extremely helpful, will do business with again.

DAVID JOSE F. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
1.0

I returned the uhaul with the same amount of gas it had when I picked it up, but was charged $18.45 in "EZ fuel sales" at $15.52/gallon. I have pics of the fuel gauge when I picked it up and when I dropped it off if you'd like to see them.

RAYMOND ANTHONY O. 
Rating:
5.0

Customer did not leave a comment.

MELISSA ELIZABET G. 
Rating:
5.0

Customer did not leave a comment.

KELLY THANNE H. 
Rating:
5.0

Overall great service! Kat was amazing!

JIMMY JOHN G. 
Rating:
5.0

Customer did not leave a comment.

CASEY GENE L. 
Rating:
5.0

The young lady at the front desk is very courteous, friendly and professional. Very good experience at this location.

CHRISTIAN S. 
Rating:
4.0

Customer did not leave a comment.

DANAIL KRASTEV D. 
Rating:
5.0

The reservation system allowed me to schedule a pick up at this location during a time that they were closed for a lunch break. This was rectified by the manager calling me in advance to schedule a modified pick up time.

Darryl S. 
Rating:
5.0

Keep up the good work.

DANAIL KRASTEV D. 
Rating:
5.0

Customer did not leave a comment.

Katleen R. 
Rating:
1.0

I made a reservation in person with a very nice lady one day before pickip. When I went there the next day, the man at the desk gave me all kinds of problems stating my debit card was not good due to it being prepaid. I was there for an hour and almost missed my next appt. He asked for somebody I knew to verify my phone number. When my friend did not pick up his phone, he refused to rent to me. It'd be nice if UHAUL makes that that "during" the reservation process. Once I verified a friend's phone number, then he demanded another number. When I started getting upset, he started cursing to himself such as shit, fuck, etc. This was one of my worst exeriences ever and I will never rent from UHAUL again. And I will tell everyone what a crappy service this location is. The lady was nice, but the guy was a total asshole. He tried everything to prevent me from renting a truck and even cursed. I rarely waste my time writing reviews but that guy was a complete asshole

MICHAEL HYUNG JI K. 
No reviews have been submitted for this location.

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