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JORDEN A
Customer Reviews for Epic Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
smooth transaction, very fast in and out. thank you
PHILLIP SKiosha was absolutely phenomenal. Fantastic customer service! Thank you so much!
Bradley FIt had road construction so difficult to find. Staff was very helpful.
Myra WGreat work
TALON PAll was well. Truck was available as promised. Clean and ready to go. Friendly staff as well
Steven HUhaul staff and trucks were all perfect and I look forward to my next rental
Leonard OThe old guy at the desk was great. Good attitude and very helpful!
ALAN WGreat customer service easy from start to finish!
CALI BI've got help from another location to find the right truck and timing, people were polite patiently and very helpful Thank you!!
DARDO POutstanding Customer Service!!!
Amor EGreat customer
Nicole MBad service doesn’t know how to explain things. Poor communication.
EDWARD GNone, Great Property Manager
John FKiosha was amazing .. great kind customer service!!!
Michelle GIf the same gentleman is working there no improvements needed. He is carrying the weight of Uhual and his community.
William SThe trucks a arm was making a lot of noise. Other than that it was clean inside and we are grateful it was available when we needed it. Thank you epic storage.
Julianna BLet them know when renting a 10 ft truck that it does not have a ramp. When I made the reservation I explained to them why I needed the truck and dolly and they never said a word to me that it did not have a ramp. So the fee for the dolly was useless for the 2 days. Never used it at all. Upon returning the truck I was told that I was late that I only rented it for 1 day which it was for 2 days.
kim gThe Service Attendant was phenomenal! She greeted me warmly on the phone. Then, when I arrived they greeted me professionally. Also, I never felt rushed. They patiently answered all of my questions until I felt comfortable enough to make a purchase.
Anthony PThe place conveniently located near where I was moving from which was nice, and the 24 seven self-serve style system is great for people with non-traditional work hours like myself.
Ramon VExcellent Service
Mark DThank you! Great customer service!! I would recommend this location!!!
Maria Aeverything went perfect and the counter person was very helpful
Rick VMade returning extremely difficult for no reason.
JEREMY Ztruck was really rough and this one was the most difficult to drive. ramp had issues. I have rented quite a feew times, this truck was just bad.
elizabeth cWhen I called to extend my truck rental the customer service agent was extremely rude. My move took longer than expected, so I called when this location first opened to inform them and was basically told it was now my fault that someone else wasn’t getting a rental truck that day. Other than that it was a good experience.
Brandon AThe whole process from start to finish was excellent
Jeehan WFriendly staff made it a pleasant experience.
alfonso pClean truck, and courteous representative
MARVA JThe truck pick up/return was good. We booked moving help through the UHaul website and it was a terrible experience. Mover canceled 45 minutes before scheduled arrival. This was done vie text with no return call and then blocked our response. We found this part of the experience to be a terrible business model and would NOT recommend this service
Curtis CI love coming to the UHall to pick up my truck,very convenient for me and the location is perfect,thanks UHall.
MILTON SI was originally told to pick up the truck at Storage One on Blue Diamond and had arranged through uhaul.com to pickup prior to 8 am. When I arrived at the store at 745 and went to complete the checkin online, it told me that I had to checkin with the store. The store did not open until 8 am (when the movers were scheduled to be at the location to do the loading). At 8 am, I spoke to the woman at the store and she informed me that they did not carry 20’ trucks and she had zero trucks available of any size. I showed her my reservation that stated I was to pickup at her location. She then had to send me to ANOTHER location, Epic Storage on Decatur. When I got there, the lady had no idea I was coming and only had one smaller truck available. I had to take that truck, because the movers were waiting outside the house for us to return with the truck. This caused me to have to pay the movers for time sitting around because the reservation that I had made ONE MONTH PRIOR was not confirmed correctly. Had anyone called me during that time period to let me know that I would need to pickup at a different location, that could have been avoided.
Stephanie KYour desk agent was absolutely excellent. She makes customer service look effortless. We will definitely recommend.
William LGreat return experience However a waiver of the extra miles fee would’ve gone a long way to compensating me for the subpar equipment you rented.
David PN/A
Norma MOnly hitch I encountered was that I was unable to add the email verification number in the account login page when I only had my phone available. Website kept sending me back to login page.
Barbara BThe guy at the desk was very friendly and efficient.
Melissa BNothing to improve. Customer service was spot on. Process was quick and convenient.
Christopher MThe vehicle ran OK, but the windshield was absolutely filthy inside. When the setting sun reflected on it it was difficult to see
James SKeep it like that!
Vasile CNothing, I received excellent customer service.The representative was very friendly and professional.He gave me extra time free of charge. Good job!
AUBREY Rok already. im satisfied
RONALD Mi had no issues with the location. The lady who helped me was very nice, but I do I have a few complaints. 1. The appliance dolly was NOT secured in the back of the truck when I picked it up, causing it to bang around during my entire 20 mile drive. 2. There wasn’t a ramp on the truck. I rented this truck to pick up a new refrigerator, washer and dryer. No ramp made this VERY difficult and we almost weren’t even able to get them. Thank god my brother was available to come help. If there isn’t a ramp on a truck that is meant to MOVE items, that should be stated very clearly.
Brandi IThe gave me a dirty truck with one of the tires blown out an the truck has no BRAKES AT ALL YOU SLIDE EVERY TIME YOU TURN OR TRY TO STOP THEY NED TO TAKE BETTER CARE OF THERE EQUIPMENT TRUCK BALHAD GAS
Jerry L