Very professional and friendly receptionist.
MARY W
Customer Reviews for Epic Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The Tricks left front tire was in bad shape. It has a wobble so bad between 20 to 45 MPH that is was barley drivable. Worst U-Haul Truck I have ever driven. Pointed out the issue upon returning the truck.
RANDALL SNothing. Was a seamless transaction.
ERIK AThe lady who helped Keona was very nice, professional and knowledgeable. She did a great job.
GUJUAN PExcellent customer service! She was very helpful, pleasant, and efficient!
KATHLENE MEl agente Muy antipatico , me pidio licencia por si acaso nos robabamos la troca y no era broma!!!!
BRANDON AI’ve rented from this location multiple times and customer service has always been great.
JOHN DExcellent customer service!!!! Thanks again!
NICK Zi think the buying su haul insurance tactic is weird...if there is an accident i could be held liable for $35,000 plus all possible income that particular truck would of made regardless who is at fault...?
RALPH MWent to go pick up a uhaul from this location and there was an older gentleman... I was very polite and courteous but I just felt that it was reciprocated at all. I say hello he didn't say a word, I said "thank you have a great day...." there was silence from his end. Didn't feel like my business is needed here at all and felt like he could at least acknowledge customers and say something back. Trucks smelt like cigarettes and not very clean. It did the job though. Probably won't go back here. I would rather drive an extra 5 miles and pay the extra money to not deal with service like that. Thank you.
ERIC HProfessional staff, well inform d in their services, ready answers to all our quesstio, courteous
ADRIENNE DGentleman at the front counter was rude, condescending, and confrontational.
MICHAEL YJB-35f8c566 Was more help than I could have imagined. A+ customer service with the knowledge and experience to back it up. Made a difficult move go smoothly and QUICK! Definitely worth every penny! Thank you.
ALEXANDER TEasiest rental ever!
Doreen SThe lady who helped me did a really great job and was very nice
NESTOR L👍
JORDEN Asmooth transaction, very fast in and out. thank you
PHILLIP SKiosha was absolutely phenomenal. Fantastic customer service! Thank you so much!
Bradley FIt had road construction so difficult to find. Staff was very helpful.
Myra WGreat work
TALON PAll was well. Truck was available as promised. Clean and ready to go. Friendly staff as well
Steven HUhaul staff and trucks were all perfect and I look forward to my next rental
Leonard OThe old guy at the desk was great. Good attitude and very helpful!
ALAN WGreat customer service easy from start to finish!
CALI BI've got help from another location to find the right truck and timing, people were polite patiently and very helpful Thank you!!
DARDO POutstanding Customer Service!!!
Amor EGreat customer
Nicole MBad service doesn’t know how to explain things. Poor communication.
EDWARD GNone, Great Property Manager
John FKiosha was amazing .. great kind customer service!!!
Michelle GIf the same gentleman is working there no improvements needed. He is carrying the weight of Uhual and his community.
William SThe trucks a arm was making a lot of noise. Other than that it was clean inside and we are grateful it was available when we needed it. Thank you epic storage.
Julianna BLet them know when renting a 10 ft truck that it does not have a ramp. When I made the reservation I explained to them why I needed the truck and dolly and they never said a word to me that it did not have a ramp. So the fee for the dolly was useless for the 2 days. Never used it at all. Upon returning the truck I was told that I was late that I only rented it for 1 day which it was for 2 days.
kim gThe Service Attendant was phenomenal! She greeted me warmly on the phone. Then, when I arrived they greeted me professionally. Also, I never felt rushed. They patiently answered all of my questions until I felt comfortable enough to make a purchase.
Anthony PThe place conveniently located near where I was moving from which was nice, and the 24 seven self-serve style system is great for people with non-traditional work hours like myself.
Ramon VExcellent Service
Mark DThank you! Great customer service!! I would recommend this location!!!
Maria Aeverything went perfect and the counter person was very helpful
Rick VMade returning extremely difficult for no reason.
JEREMY Ztruck was really rough and this one was the most difficult to drive. ramp had issues. I have rented quite a feew times, this truck was just bad.
elizabeth cWhen I called to extend my truck rental the customer service agent was extremely rude. My move took longer than expected, so I called when this location first opened to inform them and was basically told it was now my fault that someone else wasn’t getting a rental truck that day. Other than that it was a good experience.
Brandon AThe whole process from start to finish was excellent
Jeehan WFriendly staff made it a pleasant experience.
alfonso pClean truck, and courteous representative
MARVA J