I loved this location! It was very inviting and cute, and the owner is very kind.
Elizabeth Bartoshevich
Customer Reviews for Essex Detailing LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have rented cars and trucks all over North America in 49 states, 7 provinces of Canada from Montreal to Mexico City. I have had the friendly, warmest, most professional service right in local Essex CT from Beverly and Jim Clark. They are the most professional vehicles rental agency in North America. Other vehicle rental agencies such as National, Budget, Hertz, Avis and others could use a lesson or two in professional courtesy and business practice.
Steven ZackI can’t think of any improvements. The Clarks are very nice and helpful. Excellent service.
alison mccallThanks!
Andrew ParkinsonEverything was great! Customer service excellent! Thank you, Lucy Armstrong
Lucy ArmstrongAmazing Customer Service
Patricia SelixThe folks who operate his location are the kindest and easiest to deal with.
Roderick LavalleeJim and Bev could not have been nicer and more helpful! They worked with me to get the trailer I needed, and made sure I had it when I needed it. Would absolutely recommend this business.
Bill DowlingPeople were very nice… Beverly in particular…
John DeMarsilisNothing. Jimmy Clark is best in class
David BeanVery good experience. Helpful staff. Everything was exactly as expected. Well done.
Margaret CoppensNicest most helpful people I’ve met in a long time. No comparison, great experience! Highly recommended.
Ken ButterworthJim and Beverly Clark are a true New England professional business team with positive upbeat attitude helping their customer in every possible way and at every step of the Uhaul experience.
Steven ZackJim & Beverly Clark are the most professional, courteous people I have met any where in North America. They should be your poster Uhaul servicing dealer with their warming smiles. Thank you for allowing them to rent Uhaul equipment.
Steven ZachBeverly and Jim at Essex U-Haul are the nicest people I’ve ever dealt with at a UHaul location. I’ve moved many times in the last several years and they have been the easiest to work with. 10/10
Devon OconnorI don’t have any complaints. This business is very friendly and trustworthy. I use a couple times a month, sometimes more. Very easy and quick.
JAMES FREEBURGI have rented multiple times. Very friendly staff. Very accommodating. Great experience every time!
James FreeburgRenting a car trailer was easy with a quick phone call, staff was great.
dean jesseeVery friendly great service
Scott MontervilleI have rented from Essex Detailing many times. Knowledgeable and always accommodating and friendly!
PATRICK CALLAHANNothing. The people were great and I was able to meet my needs with no problems.
PETER NORRISGreat customer service
Gary ChuteI will definitely use this u haul's location again. The service was excellent. In and out when I picked up and dropped off. They have plenty of trucks.
ken nierenbergTop notch service, very friendly owners, equipment first class clean,comfortable This is the way how business should be handled Thank you very kindly
Janusz SzantruczekBeverly is excellent to work with Matt all my needs. Thank you very much.!!!!
George RossMy experience with both of these locations were fine. However, trying to locate the dolly was a nightmare. The Mayfield location was the third one we went to after being told the other two had dollies. Then yesterday I get a phone call from your New Haven office in Connecticut, telling me that we had not returned the dolly to East Hampton. That’s because we returned the dolly to Essex detailing where we were supposed to return it to according to your email. This was not a pleasant experience in any way shape or form. You need to get your act together.
Elizabeth Jones HamiltonWe have always had a great experience with the folks at Essex Detailing.
frank milleyI did not like how the van started with 1/4 of a tank of gas. It’s not right that we had to find a gas station right away. It should always begin with a full tank of gas.
Cheryl Garofolaabsolutely nothing! service was excellant!
Cherise FieldEverything was great!
Kevin SpeddingIt was a very pleasant and easy experience.
Judith KelseyVery friendly and helpful agent.
JOHN WORDENWhat a great easy experience….
DJ ButzerEveryone there was excellent and professional. Thank you for excellent service.
Felix AgostoExcellent, helpful, friendly staff at this location.
Scott JohnsonKeep doing what you’re doing. Always so cheerful and helpful. Thank you! Ron
Ronald TothThe Clark family are absolutely the best! Their kindness and customer service cannot be beat. Simply amazing hard workers and great people!
Susan McCannEasy rental experience, courteous staff.
James KernWhat a pleasure it was to rent a Uhaul from Jim and Beverly Clark. Extremely hospitable and fun… started the moving Day on the “right foot”.Check.in was a very simple and efficient process, The van we were given was in perfect working order and extremely clean. Thank you for making our moving experience enjoyable!
Lisa Maccartney-MacDonaldThe truck was super clean with only 3700 miles on it. Pick up was fast and smooth by very courteous, friendly and helpful staff.
Gary WoodsGreat professional service with a smile!
Gary WoodsCould not have been more helpful and professional.
PATRICK CALLAHANJim is great, well done.
Matthew JonesEssex Detailing was so incredibly helpful during our moving process. The trucks were available same day and the essex detailing team are extremely friendly. We will use this location for any uhaul rentals we have in the future. Thank you very much!!
Michael JohnsonGreat Customer Service
PAUL SAGRISTANOGreat place to rent a Uhaul
PAUL SAGRISTANOGreatest experience renting UHaul ever. The Essex, CT rental works, cares and supports customers better.
JAMES WALLISGreat staff
Angelo MorenoThis Uhaul location is convenient, well equipped and the people are extremely helpful and friendly.
Brooks ChamberlinNone
regan kraneWhen returning the van after hours, I had trouble having my iphone connect with the geolocator even after allowing it in my settings. I had cleaned the truck and fueled it, then called the 800 # and told them. The retailer did not penalize me with a service charge for not being able to use the online return so I am very satisfied. .
Noel CommentThe best U-Haul experience I've ever had in my life.
Peter VuotoWe had some rain coming from ct to fl and you would think that the trailer would be rain proof ....but unfortunately many things got very wet..my couch one of the mattresses etc
debbie whiteNothing, very professional and courteous people. Best uhaul experience I’ve ever had, will use them for all of our future needs!
Peter MartinThey were very informative and helpful.
Sharon FaganBeverly & Jim create an experience for renting a U-Haul so pleasurable it is hard to imagine renting a vehicle of any kind from anyone else. They are a model for professionalism and they should train all U-Haul rental agency world wide. They are courteous, professional, friendly and delightful to work with. I will never a rent truck or a trailer from anyone else other than Beverly and Jim.
Steven ZachBeverly and Jim were most accommodating. The truck was modern and very clean. Great experience with my first U-Haul rental, Thanks.
Don ZiobronI rent trailers often. This is the friendliest, easiest shop I know.
David CarlsonOwner fantastic, friendly and accommodating.
Anthony ChiricoGreat personal service and advise
Scott BoulangerVery friendly people
David CobbolWhile I’d rate this location the BEST UHaul experience I’ve ever had, uHaul seriously needs to rewrite their website and mobile app. I’m certain that if this were another location, I would not have had the great experience I did, because of this. The owners both had to backpedal and go out of their way to make everything right, and were totally gracious about it. Hats off to both of them!
Ted Samodel