Customer Reviews for Essex Detailing LLC
(U-Haul Neighborhood Dealer)

841 reviews

40 Plains Rd   Essex, CT 06426

(860) 581-4661

Hours

  • Mon–Fri
    8 am–6 pm
  • Saturday
    8 am–1 pm
  • Sunday
    8 am–12 pm

Services at this Location:

Contact Us

(860) 581-4661

40 Plains Rd
Essex, CT 06426

Services at this Location:

Hours

  • Mon–Fri
    8 am–6 pm
  • Saturday
    8 am–1 pm
  • Sunday
    8 am–12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

Customer did not leave a comment.

Kristen L. 
Rating:
5.0

Customer did not leave a comment.

Andrew T. 
Rating:
5.0

The worker was friendly and very helpful!

Sean O. 
Rating:
5.0

Customer did not leave a comment.

BRUCE M. 
Rating:
5.0

The UHAUL truck was clean and well maintained. More importantly, Beverly and the people that work at Essex Detailing are great!

John M. 
Rating:
5.0

Customer did not leave a comment.

Valerie M. 
Rating:
5.0

Service was excellent. Friendly people

Jim R. 
Rating:
5.0

Customer did not leave a comment.

Gabriel C. 
Rating:
5.0

Customer did not leave a comment.

Frank F. 
Rating:
5.0

Very accommodating and congenial attitude.

Gary S. 
Rating:
5.0

Customer did not leave a comment.

tanner P. 
Rating:
5.0

Such great service all around!!

Christopher O. 
Rating:
5.0

Customer did not leave a comment.

Glen B. 
Rating:
5.0

Customer did not leave a comment.

Barbara V. 
Rating:
5.0

Jim and Bev are wonderful owners!

Deborah T. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

Customer did not leave a comment.

tom L. 
Rating:
5.0

Customer did not leave a comment.

Kenneth M. 
Rating:
4.0

Jim was very nice

RICHARD P. 
Rating:
5.0

Jim and Bev were amazing, as always! Highly recommended!

Chris W. 
Rating:
5.0

Customer did not leave a comment.

John J. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW J. 
Rating:
5.0

Essex Detailing and the Clark's are absolutely amazing, they are the most helpful team assisting renters in every possible way from hook up to drop off. I will always rent from Essex Detailing for all of my moving and utility needs.

Bev C. 
Rating:
5.0

Best Rental Place Ever!!!!! Great staff, great guys, awesome service.

Jennifer S. 
Rating:
5.0

Everything went smooth Bev and Jim were very helpful and knowledgeable which made our trip seamless!

Michael K. 
Rating:
5.0

The owners were friendly and very accommodating. Highly recommend.

Gregory M. 
Rating:
5.0

Have dollies in your trucks

Rosita S. 
Rating:
5.0

Customer did not leave a comment.

HENRI D. 
Rating:
5.0

Not a thing, keep up these standards.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Hector C. 
Rating:
5.0

Pick and drop off are very easy and the staff is very polite. Thank you Ron

Ronald T. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Gavin L. 
Rating:
5.0

Customer did not leave a comment.

Deborah T. 
Rating:
5.0

Customer did not leave a comment.

Christopher K. 
Rating:
5.0

Very friendly and helpful staff. Excellent vehicle. The best Uhaul experience we have had in a long time

Johan V. 
Rating:
5.0

Amazing people to work with! Super friendly and knowledgeable

Annmarie M. 
Rating:
5.0

Customer did not leave a comment.

Samantha S. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

Deborah T. 
Rating:
5.0

The location was excellent. They were very friendly and accommodating. They saved the overall experience. I will go directly to them if I need anything in the future. U-Haul online experience and customer service was severely lacking. My online reservation was for the wrong time frame. Although the online portal said I could update my reservation, it didn't allow me to. The confirmation email listed the wrong location. When I called customer service to fix it they were not helpful. Longer hold times and transferred to a department that couldn't help me.

jay C. 
Rating:
5.0

Customer did not leave a comment.

Scott G. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Jaren Z. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
3.0

Customer did not leave a comment.

Willy T. 
Rating:
5.0

Customer did not leave a comment.

Keith M. 
Rating:
5.0

Customer did not leave a comment.

Patricia W. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE H. 
Rating:
5.0

Customer did not leave a comment.

Dennis T. 
Rating:
5.0

Customer did not leave a comment.

Jodie R. 
Rating:
5.0

Customer did not leave a comment.

BRENDA M. 
Rating:
5.0

Customer did not leave a comment.

BRUCE R. 
Rating:
5.0

Excellent experience got the trailer when they said they would have it!

COURTNEY B. 
Rating:
5.0

Absolute best! I will definitely be back for the final move!

Annmarie M. 
Rating:
5.0

Jim & Beverly are truly an American icon of how to do business, they are courteous, always smiling, extremely helpful and experts of their business. With everything becoming an internet orient society from business to socializing we have forgotten the basics of how America was built. Jim & Beverly are the icons keeping America running, their enthusiasm for business is infectious. America needs more of Jim & Beverly and U-Haul should do an interview on video for all of U-Hauls outlets to learn from. Thank you the Zack's

Stephen Z. 
Rating:
5.0

Just move to this area and was very satisfied with the reservation process and Bev's efficient delivery & drop off of the box truck - certainly will use them again when the need arises - Dan A

Daniel A. 
Rating:
5.0

Always the best!

Chris C. 
Rating:
5.0

Customer did not leave a comment.

chris D. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN E. 
Rating:
5.0

I always have a great experience renting uhaul equipment from Essex Auto. The staff are always super nice and always offer to hook things up. I've hooked up plenty of trailers in my time so I usually just do it myself. And I appreciate the staff checking my work.

ANGELO C. 
Rating:
5.0

Excellent service and truck. Will rent from the Essex location whenever we need a truck.

Susan L. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

Customer did not leave a comment.

ERIK H. 
Rating:
5.0

Customer did not leave a comment.

Eric T. 
Rating:
5.0

The very best experience I have aver had. Not only are the the sexiest people I have ever seen, they gave me a haircut while I ate freshly prepared bacon and gave me a foot massage. I strongly recommend.

Patrick P. 
Rating:
5.0

Put cruise in one-way rentals

DALE M. 
Rating:
5.0

Nothing.

Richard Z. 
Rating:
5.0

Customer did not leave a comment.

Keith M. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Very friendly and professional couple . Will definitely come back

MICHAEL G. 
Rating:
5.0

Thanks, Made the whole pickup and drop off a breeze. Trailer was brand new, owners were awesome!!!

William F. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Susan W. 
Rating:
5.0

The app was not working at all. It wouldn't let me do the U-Haul express check in and when I brought the truck back it wouldn't let me return it either

Tyler S. 
Rating:
5.0

Please try to encourage the prior renter to return the vehicle at the scheduled returned time so that it is available when required for pickup. We know you have little control over this, but a Delay and Associated uncertainty in the availability of the vehicle can be very stressful in some instances. Thanks for working as hard as you did to try to get things set straight

TERRY C. 
Rating:
5.0

Absolutely nothing. Essex Detailing is a first class operation, and they always go out of their way to do whatever is necessary to see that the customers needs are met.

TERRY C. 
Rating:
5.0

Customer did not leave a comment.

Timothy C. 
Rating:
4.0

Great customer service, very pleased

Christine L. 
Rating:
5.0

Trailer was in excellent shape. Nice location. Very friendly owner, very helpful. Not aware of any improvement needed.

Steven B. 
Rating:
5.0

Customer did not leave a comment.

kevin P. 
Rating:
5.0

We were happy with the experience.

Alfred B. 
Rating:
5.0

Best "Mom & Pop" shop on the shoreline !!!!

Richard F. 
Rating:
5.0

I have worked with more than a few U-HAUL locations and everyone across the board is nice and helpful; however, the folks at Essex Detailing go above and beyond to ensure that I have everything I need. They are really good folks.

Eric T. 
Rating:
5.0

Customer did not leave a comment.

Nicholas P. 
Rating:
5.0

Beverly was outstanding, great place, great experience.

Tim C. 
Rating:
5.0

The service and knowledge provided was top notch. It is so nice to see a business really care about their customers by going above and beyond. Thank you for that!

Charles D. 
Rating:
5.0

Customer did not leave a comment.

Marty P. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Everything was great. Couldn't ask for any better service great people to do business with.

Gary S. 
Rating:
5.0

Customer did not leave a comment.

Greg R. 
Rating:
5.0

Super friendly and efficient. Love renting from here.

Roderick L. 
Rating:
5.0

Customer did not leave a comment.

Ahmet O. 
Rating:
5.0

Customer did not leave a comment.

Patricia W. 
Rating:
5.0

Absolutely perfect! Just keep doing what you're doing!

Dr. W. 
Rating:
5.0

Friendly, easy, Helpful!

Alicia C. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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