Customer Reviews for Essex Detailing LLC
(U-Haul Neighborhood Dealer)

664 reviews

40 Plains Rd   Essex, CT 06426

(860) 581-4661

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 1 pm
  • Sun: 8 am - 12 pm

Services at this Location:

Contact Us

(860) 581-4661

40 Plains Rd
Essex, CT 06426

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 1 pm
  • Sun: 8 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Bradford G. 
Rating:
4.0

owner explained the process well and provided great customer service.

ANGEL R. 
Rating:
5.0

Smooth and easy drop-off.

Valerie B. 
Rating:
5.0

Excellent customer service and very knowledgeable staff. Thank you

JAMES S. 
Rating:
5.0

Very friendly and helpful.

ROBERT S. 
Rating:
4.0

Customer did not leave a comment.

Steven F. 
Rating:
5.0

Agent was very friendly and helpful. Signage would make it easier to find. Overall great experience.

BRIAN N. 
Rating:
5.0

Customer did not leave a comment.

Joel H. 
Rating:
5.0

Customer did not leave a comment.

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

Susan R. 
Rating:
5.0

These are the nicest and honest people I have met in the business. Will always rent from them. Very friendly and will also get my detailing done there too

JEFFREY B. 
Rating:
5.0

Customer did not leave a comment.

Chelsea F. 
Rating:
5.0

Friendly and quick at pickup and drop off.

DAVID C. 
Rating:
5.0

Beverly and Jim helped make the pains of moving less painful. The truck ran great, and drop off was easy peasy. Our family is grateful to you for helping make this move an easy one.

DAVID V. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Heidi R. 
Rating:
5.0

Customer did not leave a comment.

russell F. 
Rating:
5.0

Jim & Bev Clark at Essex Detailing always go the extra mile, above abd beyond in their kindness, friendliness, cleanliness and service ethic. They accomodated our every last minute need in this UHaul experience, and we highly rate and value them.

Jan S. 
Rating:
5.0

Used a 5x8 trailer to move to southern state. Clean and pleasant experience. Recommend Uhaul have a front foldable wheel jack for easier hook up to a hitch. Very heavy, empty or full, for small people.

STACEY H. 
Rating:
5.0

people involved went out of their way to be helpful .i would recommend renting from this location to anyone

GERALD N. 
Rating:
5.0

Nothing. Every thing was done honestly with no hidden fees. Just like good neighbors would do.

LAWRENCE S. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN S. 
Rating:
5.0

Customer did not leave a comment.

Bradford G. 
Rating:
5.0

Customer did not leave a comment.

PRISCILLA D. 
Rating:
5.0

Customer did not leave a comment.

Andrew N. 
Rating:
5.0

Customer did not leave a comment.

ERIC S. 
Rating:
5.0

Very friendly people and extremely helpful ,

THOMAS D. 
Rating:
5.0

Customer did not leave a comment.

Wilbur A. 
Rating:
5.0

Excellent renting experience, I would highly recommend them. Convenient hours and flexible options.

James K. 
Rating:
5.0

Employee at Essex Detailing had great pre pickup communication. Was very friendly. Truck was covered in bugs on the outside. Glass was dirty. Floor was dirty. Driver door gasket shot. Sounded like my window was down from Connecticut to Florida. Very loud and miserable. Brakes would stick on occasion.

Ryan H. 
Rating:
5.0

Friendly and efficient service at pickup and drop off. Owner even detached trailer at drop off though the business was closed at this time.

Ronald T. 
Rating:
5.0

Great people!

JOSEPH N. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN S. 
Rating:
5.0

Customer did not leave a comment.

KENTON L. 
Rating:
5.0

It was a very easy and quick process. Very friendly also. I would rent again from this location.

Phyllis E. 
Rating:
5.0

Customer did not leave a comment.

Sandra M. 
Rating:
5.0

Staff was very friendly and helpful. Trailer worked great! Thanks.

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

KENTON LAVELLE G. 
Rating:
5.0

No comments.

CHRISTOPHER C. 
Rating:
5.0

Excellent customer service! I would highly recommend Essex Detailing LLC to others for UHaul needs as well as car maintenance services..

Jennifer R. 
Rating:
5.0

This facility is run by some very nice and caring people. It made renting our truck and moving a better experience. Thank you for all your help.

JUDITH R. 
Rating:
5.0

Very nice folks to deal with!!

MARGARET T. 
Rating:
5.0

The owner Jim was wonderful. He helped in every way possible. I would recommend Essex Detailing to all of my friends.

Sean J. 
Rating:
5.0

Customer did not leave a comment.

RYAN M. 
Rating:
5.0

Customer did not leave a comment.

Karen R. 
Rating:
5.0

Customer did not leave a comment.

Carl G. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Jim & Barbara are awesome

FREDERICK G. 
Rating:
3.0

Originally scheduled for Colchester pickup and got pushed here. Not a problem but was weird that I hooked the trailer up myself with no one there. Still a seamless pickup and was smooth transaction overall.

Bryan J. 
Rating:
3.0

Customer did not leave a comment.

Joseph F. 
Rating:
5.0

The personnel at this location are the most helpful, friendly, and patient people. Highly recommended!

Cheryl B. 
Rating:
5.0

The staff was so friendly! Process was quick.

peter L. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

DOMINICK P. 
Rating:
5.0

Nothing. Essex detailing was wonderful....Top notch people

JAMES J. 
Rating:
5.0

Jim went above and beyond. What excellent customer service. He made sure everything was right for the job. And even inspected my hitch to be sure it was the perfect fit. He also gave a follow up call the next day to be sure all was well and working as expected. If more companies had service like this they would all be five star! Thank you Jim!

VERLIN DARON M. 
Rating:
3.0

Customer did not leave a comment.

DENNIS T. 
Rating:
5.0

Perfect.

David K. 
Rating:
5.0

Customer did not leave a comment.

BRUCE B. 
Rating:
5.0

Customer did not leave a comment.

DENISE C. 
Rating:
5.0

Customer did not leave a comment.

GARY D. 
Rating:
5.0

Customer did not leave a comment.

William J. 
Rating:
5.0

Greeted me when walking in. And having a conversation with u. Makes u feel invited.

Laurie R. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Outstanding customer service

THOMAS R. 
Rating:
5.0

I was so happy with my experience. I have zero complaints. Everyone was friendly and pickup and drop off was so easy!

Deanna Y. 
Rating:
5.0

Customer did not leave a comment.

Barry H. 
Rating:
5.0

Customer did not leave a comment.

Chris C. 
Rating:
5.0

Customer did not leave a comment.

William J. 
Rating:
5.0

Customer did not leave a comment.

henri D. 
Rating:
5.0

Staff is exceptionally friendly and helpful.

Fredric P. 
Rating:
5.0

Extremely friendly staff, very knowledgeable and helpful!

Megan V. 
Rating:
5.0

Customer did not leave a comment.

DIANA G. 
Rating:
5.0

No problems. Great service.

CRAIG R. 
Rating:
3.0

Convenient location. No one was in the office at the time of pick up. Mobile process could be improved. It would be helpful to explain the process in the reservation email

Merri M. 
Rating:
5.0

Customer did not leave a comment.

Philip A. 
Rating:
5.0

Customer did not leave a comment.

ANDRES T. 
Rating:
5.0

Couldn't have been nicer and had me out the door in minutes, in spite of dealing with another customer on the phone. Highly recommend.

PHILLIPJOHN B. 
Rating:
5.0

Customer did not leave a comment.

Peter M. 
Rating:
1.0

Second time this location has overcharged me for miles. This time by $160.

David K. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

Scott T. 
Rating:
5.0

Very friendly service

Theodore B. 
Rating:
5.0

Customer did not leave a comment.

Bradford G. 
Rating:
5.0

Customer did not leave a comment.

henri D. 
Rating:
5.0

Customer did not leave a comment.

steve W. 
Rating:
5.0

I dropped off the truck when I was finished and it was earlier than booked. Because it was off hours, I was charged 20.00 for after hours drop off. Not happy with that. The truck was full of gas, clean and all they had to do was unlock key box to get key and check in vehicle. Pretty stupid charge. Next time I will just wait till it is due and make sure I drop it off when they are open. You should be paying me for early drop off!!

Jeffrey J. 
Rating:
5.0

Customer did not leave a comment.

Meredith R. 
Rating:
5.0

Service and product were wonderful!

Patrick G. 
Rating:
2.0

I returner the trailer and the woman greeted me and said that was perfect place to park. She said she would email me the return notice. over 2 hours later I got the info and she charged me $20.00 for a OUT OF HOUR return. The website says they are open till Noon on Sunday I would,d like my refund ASAP

WILLIAM P. 
Rating:
5.0

Customer did not leave a comment.

Christopher Q. 
Rating:
5.0

Very helpful and the facility is clean and the office manager was very knowledgeable. I will definitely return again when I need to rent a UHaul

MARK M. 
Rating:
5.0

Don't change a thing!

RONALD R. 
Rating:
5.0

Essex detailing went above and beyond to be sure I had everything I needed for my move and were more than accommodating!

Joel M. 
Rating:
5.0

Customer did not leave a comment.

MARK G. 
Rating:
3.0

Customer did not leave a comment.

JOE D. 
Rating:
5.0

Customer did not leave a comment.

JARRID U. 
Rating:
5.0

Not a thing. This location has the best customer service.

Peter C. 
Rating:
5.0

One of the best Uhaul locations I have ever used, and I have have used hundreds all over USA

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Maureen M. 
No reviews have been submitted for this location.

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