i've used uhaul in the past and again recently and both were very poor experiences when it comes to picking up the vehicle; during the most recent experience it took an hour to pick up the vehicle from a live person at the esso gas station; i had uploaded my drivers license on the app the week before but when i went to pick up the vehicle only the front of my drivers license was uploaded and it did not have the back so i wasn't able to pick up the vehicle because there was no way for me to upload the image via the app; i had called support and support personnel were very good and walked me through the app but again there was supposed to be an option to upload but did not work for me; in the end the support staff escalated to a manager and was able to override the system and they had to speak to the esso attendant before he would hand over the keys to me; all this took an hour!!! I really think the whoever designed the system actually try a blind test and rent a vehicle to see what it's like; and i'm not even going to mention the whole scheduling issue i could write a novel about that because my pick up location was changed two times; oh yeah and not to mention that each time someone from uhaul called me i always asked them and reminded them that i was renting a dolley and each time the person on the phone assured me that my dolly rental was good but when it actually came time to picking up the vehicle - guess what - NO DOLLY AGAIN (this happened last year too); i figured after two bad experiences i'm going to have to try some other service next time; as far as the vehicle goes, the vehicle ran well and had no issues with the truck
nino v
Customer Reviews for Esso Whitby
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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