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JACOB S
Customer Reviews for Esso Woodlawn
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Things went smooth while dropping
Umesha KOwner is a ignorant peace of garbage that needs to go back and get proper education I will NEVER rent on this locstion
Jules GThe man I dealt with at the front counter was horrible. Rude, dismissive and uneducated about the U-Haul policies. I will never be using U-Haul again because of this.
CHRISTOPHER HCargo van rented had dead battery. Was offered a cube can which was appreciated. Charged for 6L of gas despite returning vehicle with same fuel level as when it was rented. Person at the location did not check the gas or mileage upon my departure.
MARTIN HThis location always keep trucks when booked, other loactions would not have truck available even with booking. Fery fast, professional service
MILORAD Sgreat customer service
AMANDEEP DIt is a family owned and operated business and it was a pleasure dealing with Virender (owner) for Uhaul pick-up and then Dhruv (attendant) for drop-off. Virender was polite and respectful throughout the entire process and answered all my queries. Overall it was a satisfactory and pleasant experience and I recommend their services to everyone.
Ishan MNo Uhaul sign anywhere. This was a car repair shop with a tiny sign on the front door in a corner. I only knew Uhaul was near because there were more trucks around.
ERROL SIt took an hour to get the truck I reserved a month prior. I'm not sure of the clerk didn't know how the computer worked or if the system was down. He had to phone another clerk to come and help him. In any case, there should be a paper system for when the system is down. There should also be better training for those U-Haul dealers.
Nancy Operson didn’t know what they were doing explained absolutely nothing apparently we had a 39 km limit for an out of town move?
NOEL SRIP OFF THEY CHARGED ME FOR TRUCK BEING DIRTY BULL SHIT THAT IS HOW THEY MAKE MONEY 19.95 YA
BOJAN DThe point-of-sale system was glitchy and required multiple attempts to work. The employee handled it very gracefully, but it would be great if it could be replaced with something more reliable.
Richard SThe customer service was very good and took less than 1 minute to book u haul.
SAKET PFirst truck we were given had damage in the top part of the truck, letting water leak into the cargo portion, causing a puddle to form. We asked to use a different truck they had there that was the same size and after calling customer service we were able to do the switch over. The guy at the counter also took about 1.5 hours to set up the reservation from start to finish. I saw that the contract said in town when I needed an out of town drop off, and he lied/had no idea what he was talking about and said I could drop it off at any U-Haul location and to not worry about what the document said. It was my first time using U-Haul and knew that dropping off at different locations was something U-Haul did so I didn’t think there was any reason to not believe him. This caused an entire ordeal resulting me needing to be on the phone for hours sorting it all out unless I wanted to be charged 2-3x the regular amount from dropping it off at the wrong location. Incredibly frustrating experience that’s left me wanting to avoid U-Haul if at all possible for the future.
MARK FThank you for the fast friendly customer service
Demetrio BYou can call me 5195714110
Annette BTop tier customer service. Clean vehicle, easy process. 10/10 would recommend!
MATTHEW LSharen was very impressive on her first u-haul job. I would like to see more of her working for the company.
Osilama KConvenient; I was able to fuel up at the same place.
SAIBAL CThe customer service rep was very friendly and helpful. Highly recommend this location. Excellent service.
HEATHER TPoor customer service went 10.30 picked truck at 10.45
KEERTHIHASAN BNew and very clean van.
ADRIAN DTold the attendant we would be doing 40km but he put in 32km.
SAMUELE HGood staff and helpful. awesome location.
AMANDEEP DThe staff who processed my truck rental was unhelpful and took over 30 minutes to do it. In the meantime, he interrupted his time with me to process more than 5 other transactions, further delaying me. It was hugely inconvenient as I had hired movers to help me who were then stuck waiting until I could get the truck. I was also charged for furniture pads which I had included in my order but were not actually available at the location. He told me to drive to the main uhaul location which added additional miles to the truck, and when I got there I was told I would need to pay again for furniture pads even though I had a receipt showing I had already paid for them. Also, when I did get the truck, while it was visibly fairly clean, it smelled very strongly of pee and it was obvious that it had not been properly cleaned beforehand.
ETHAN JAbsolutely amazing service! Best U-Haul location I have ever been to by far. Extraordinarily well-run. The staff go above and beyond all expectations. Highly recommend!
TROY CEarly morning sunlight requires clean windshields, check and make sure this is always done.
JAMES LEven though I had set up everything on the app, I basically had to do the process in store again. Also, I had wanted 6 blankets and they didn’t have them, so not sure if I got billed that .i kinda wanted blankets to protect my couches that i was moving, so not happy about that.
dave fThe customer service was excellent .
Saket Pa little bit Mickey Mouse- could only help me between customers filling up at the pumps. Like most uhauls I've driven, the front end is very loose and out of alignment. This 20-foot truck used a lot of gas (at least 30 litres per 100km). Also annoying how tank was 5/8 full and you have to return it 5/8 full...should just be full / full!
John MWas troublesome to complete payment for extra miles used. Should have been hassle free
SHARIK BAll went well.
Byron BAn absolute nightmare. I asked the Agent to measure to interior walls. He told me a number exceeding my needs but forgot to tell me about the wheel wells which reduced the space to beyond useless. I didn't receive any hard copy receipt, or ownership/registration ID until hours later when I got home. The odometer records mileage making the conversation to Kms difficult estimating to replace the amount of fuel consumption awkward. I estimated what I thought was correct only to find I was out by approximately $.75. Whereupon, the Agent charged me $14.99 for not returning the truck with the correct amount. Will I ever use U Haul again; NEVER! FYI The Agent was friendly and accommodating.
J SH
PRABHPREET SThe device to make payment needs to be replaced. The process to pay was EXTREMELY LENGTHY. Adding that time to stressful moving day with workers waiting was not helpful. You need to replace your digital devices and payment machine.
Barbara MTried to charge an extra $102 for being half a hour late. Tried to charge an extra day of insurance, extra miles and a huge late fee. Absolutely HORRIBLE
Tiffany NGas metre strange. I ended up filling the gas metre pass the full line. I got it at 3/4 full ended up paying $40 extra because I also pumped premium.
Huy CSelf serve didn't work using app. Fortunately helpful attendant.
James SCharged me extra for gas even though I cross checked with the person on the counter and added more gas myself before delivering the vehicle.
Mohit SClean up the vehicle
wuzzy wthere is only one way in and one way out of this location due to being on a regional highway therefore cannot make a left turn out of the parking lot and as such, it means driving through other businesses parking lots and pedestrian zones creating a dangerous situation for citizens and the driver who is driving this vehicle for the first time
michael gExcellent, friendly service.
Andria JTo expensive 40 $ more than I was told it would be. I drove fewer km s than estimated And used virtually no fuel Ross
ross cThe clerk at the gas station didn’t seem to know much. I asked about the sheet to mark any damage. He said he didn’t have one and didn’t tell me that it is done online now. I was in a hurry and although the truck was extremely dirty I didn’t see any damage so I went forward with pick up. I saw the email after the fact for checking the truck before leaving. The cell service wasn’t great at the drop off location so it was hard to upload pictures. My boyfriend drove it and the mirrors were so dirty he could hardly see anything in them. The pictures that the company had in the link were of the truck in an indoor setting and it had obviously just been cleaned. It was definitely rented out between being cleaned and me picking it up because the exterior was so dirty. I would suggest properly training clerks at the satellite locations so that the customer is well informed.
Laura AOutstanding customer service. The owner of the location took her time to sort out a concern I had about my final bill. I am very satisfied with the service I received. Excellent service all the way.
Anatoli SEnsure gas is at a half a tank, as we were charged for not returning it at half a tank but we received the truck at a quarter tank
Christopher H