Customer Reviews for Esso on Erie
(U-Haul Neighborhood Dealer)

Rating:

1.0

They take more than 20 min to bill me out. The vehicle was not that bad but not in extremely good condition because I had booked one before and this one was not as good as my previous experience . But the worst part was the staff working there. None of them were trained, they gave me their phone and the Owener had a chat with me on call. And at last, which billing me out, they took more then 20 minutes. Besides of that, I don’t understand why do I have to give me credit card number with security code to anyone. The cashier took my card as If it was his, and told my card details to the Owener on call. That’s not acceptable at all. I was in hurry and in no mood to fight , I just wanted to get my thing done. Overall , it was a very bad experience with the staff. Very unprofessional!

Rating:

1.0

They didn’t look up my order when I got and tried to sell me a new order, probably to get more commission or something. I had to call U-Haul and then all of a sudden the gas station attendant said the owner was logging in and magically they found my order. The truck didn’t come with the utility dolly I ordered, so I had to call U-Haul logistics. The U-Haul logistics person sent me down the street to the nearest U-Haul outlet which was another gas station that didn’t have a utility dolly either, only a furniture dolly which wouldn’t work for what I needed it for. I had to drive to a third U-Haul location to get the Utility Dolly, and then I had to return it so the same location at the end of the day which was different from where I was dropping the truck off. The truck was dirty on the floor in the back. Overall, this experience was poor.