Customer Reviews for ParkDT
(U-Haul Neighborhood Dealer)

Rating:

3.0

The representatives were difficult to communicate with and antisocial in our interactions.

Rating:

4.0

Very happy with how everything went.

Rating:

5.0

Could you mark real working hours in Google?

Rating:

4.0

The lot certainly could use a good sweeping up/Spring Cleaning, but the staff were good dudes and despite having all those trucks crammed into that back alley lot (with only one a single lane for both entry and egress), they ran a pretty well-oiled machine; seamless pick-up and drop-off in a more-or-less convenient location (except for how crammed the lot is/how narrow the laneway is)

Rating:

4.0

I always find your staff friendly and helpful, the location is very convenient. Picking up is smooth, occasionally returning is complicated by the fullness of the lot and quite a squeeze, but overall it is great.

Rating:

4.0

Maybe just let them know that it'll be pretty hands-off, i.e. there's no building to enter per se

Rating:

3.0

Have more instructions on pick up as there isn't an actual/physical customer service area.

Rating:

4.0

Sai was wonderful and extremely helpful with me. He also helped remove a lock when keys were lost.

Rating:

3.0

The drop-off location is tucked away and can easily be missed. Everything is done through the app, except when I tried to setup an account to complete the return, the system kept giving me an error message that there was an issue on Uhaul's end. I dropped off the key in the grey box and eventually got confirmation, but not a great drop off experience

Rating:

3.0

Very tight parking lot - and only after finding someone did we get help.

Rating:

5.0

Great location - we have used it before. The person there was helpful and got us our truck quickly while explaining what we needed to do.

Rating:

4.0

A bit hard to find but spacious parking lot!

Rating:

1.0

The location is sketchy but we received wonderful service!

Rating:

5.0

Customer service was quick and efficient and they were very nice!

Rating:

1.0

I reserved a truck big enough to move a client August 1 at the Weston location in Toronto on June 26, knowing full well it was a very busy moving day and reservations would be essential. While driving to the west end of Toronto from Durham Region I started receiving texts from Uhaul telling me my truck was available on college street? In a panic, I called the Weston location over and over again until I finally spoke with a live person, and was told that despite having a reservation they didn’t have any trucks for me and that the college location would have one for me. I had to drive all the way back east through the city on a busy Saturday, almost 45 minutes into downtown. When I got to this college location, the employees ? ( no name tags, no uniform) told me they had no trucks available and couldn’t understand why corporate was sending them customers when they had nothing available. I begged, but they were not optimistic. I sat out in a hot parking lot on a 56 minute hold of a Muzak call until Terry finally answered. After explaining my predicament, Terry informed me that of course my truck world be comped, and he was going to transfer my call directly through to scheduling, who would obtain a truck for me. We know how that went - another “sorry, all of our reps are busy helping others” and waiting waiting waiting To my delight, (my begging must have worked) I was handed a set of keys, to the smallest truck, but at least a truck. 45 minutes back through the city I went. My moving crew who I was paying by the hour were waiting from 11 am until I arrived at almost 1 pm. Of course the truck wasn’t big enough for one trip so I had to make the moving job even longer and had to lose two of my movers to time commitments, making this job even harder. THEN back through the city again to return the truck. A job that should have taken 3 hours at the most took almost double the time. And, the receipt was in my email despite all apologies and promises from Terry. A phone call to corporate was made and a promise that my call would be escalated and a follow up was promised within 3 business days. That was the 4th of August. Today is August 13. Reference no. 5941508 (just in case anyone who cares is reading this) Reservations are made to ensure situations like this do not take place, yet here we are. Why bother making customers go through a difficult online booking process requiring credit cards and not keep a truck set aside for those who go through the process ?? Ridiculous system, really bad customer service overall. Very long wait times to get help on the phone, and then the help is just saying whatever it is they think you want to hear.

Rating:

3.0

This address is simply a truck yard where you drop the key in a box. There was trash wall to wall.

Rating:

5.0

Rented a utility dolly but was a bit broken, still got the job done.

Rating:

5.0

It was fairly easy but check in and out took a while with all the photos needed and slow cell signal. Check out was faster for some reason. I wish we knew how long it would take (about 30 minutes) because we would have showed up a half hour sooner to not waste so much time. But overall it was an easy process.

Rating:

1.0

Service was so slow. Almost lost an hour waiting for the van to be handed to me. They did it even had the van I rented they gave me a bigger one “free upgrade” but ended up paying more for gas. Will not ever recommend

Rating:

1.0

They have charged me extra for no reason , it is better to find private company for shipping and delivery then u hual .

Rating:

1.0

absolutely chaotic location. i had booked my rental months ago at a different location but it was moved to this one due to the availability of an auto transport. however, nobody had checked the condition of the auto transport, and when i arrived to load my car, it was evident that the transport was completely unusable. this resulted in a 4-hour delay while i went back and forth to Rexdale to get another transport. As a result, I was not able to make it to the hotel I had booked for the night and lost nearly $300 due to having to book another hotel. i would never use this location again for anything. understaffed and very busy with zero care.

Rating:

5.0

I’m very happy for your service

Rating:

2.0

I received a truck with a burnt taillight. Once realized and roadside assistance was called, it took nearly two and a half hours before the vehicle was serviced and couldn’t use the rental for its intended purpose of transporting equipment and my team had to spend money on a different last minute rental to complete our job.

Rating:

5.0

Everything was great!

Rating:

3.0

Both guys were fast, helpful & active

Rating:

2.0

Was told when I got there that the truck was not available. And wouldn’t be until 1:00 pm when the previous customer who was late would return it. I was told “you can wait or you can cancel”. Terrible customer service with no consideration of my obligations. That being said …. There were 3 trucks just sitting there which I was told had mechanical issues. Thankfully someone returned early so I got in my truck and managed to make my obligation on time but the overall experience was extremely disappointing. This site has no contingency to account for customers who are late which I would think happens often and the attitude of staff in response sucks. There is no office so it’s extremely confusing finding the person that works at the location. No proactivity on the part of employees to assist and you’re left standing there in the sun wondering what to do.

Rating:

5.0

The web interface while returning crashed in between. This can be improved

Rating:

1.0

Really confusing experience. I first tried using the app to pick up my reserved vehicle, but the app was frustrating and difficult to use. When I went inside, I saw the van I had reserved for 7:00 p.m. the day before given to someone else because they had arrived first, which made the reservation seem pointless. I was offered a free truck upgrade, but I specifically needed a van to transport my items securely. I don’t blame the employee, who was the only person working during a busy time. The issue seemed to be with the reservation system, mobile experience and lack of staffing

Rating:

5.0

Fellow who helped me return vehicle on college street was excellent.

Rating:

3.0

I had no issue with the truck and the individual I dealt with. U-Haul needs to improve its signage at the site as there was no one there for about 20 minutes as the individual was grabbing a coffee at the local coffee shop. I and others were there scrambling to understand how the pickup of our vehicles worked.

Rating:

5.0

It was good

Rating:

5.0

Easy and straightforward

Rating:

4.0

can was not clean - dirty paper cups etc (but we needed a van and we sill took it)

Rating:

5.0

Very helpful worker there

Rating:

2.0

This location did not have the dolly or hand truck I had reserved, don't let me book equipment you don't have. It took 35 minutes to get my truck, maybe don't allow so many people to book the same pickup time if you can't handle them all at once. The app was also not working for me, don't make this a requirement for customers. The contract view for the fuel level was a transparent image with dark text on a dark background in my email and was completely unreadable, do not use transparent images in emails.

Rating:

4.0

I really like the location for its convenience and accessibility for downtown customers. The truck was not clean from inside and the gear was stuck making it difficult to switch between D and R.

Rating:

5.0

The parking lot is covered in trash, it would be worthwhile to clean up the area a bit

Rating:

5.0

I hope so clear about price about fees+rate+ rate kilometers.

Rating:

4.0

Everything was great, except I found the virtual check-out process very time consuming and a pain in the ass. Prefer dealing with a person considering we dropped off during business hours.

Rating:

5.0

Very nice

Rating:

5.0

10/10 thank you!

Rating:

3.0

Ok, location was great for where we wanted to pick up but you basically have to drive down what I can only think of as an alleyway and there was no signage to identify the entrance from the street.

Rating:

1.0

There was no store front, even thought the online order gave the option. The representative that was standing in the lot was absolutely useless, on his phone smoking, and was not attentive, even when. he saw how overwhelmed my wife and I were. The receipt shows returned by 11:45, even though we returned the vehicle by 10:30. The invoice charges does not make sense. Overall just a poor experience. I was initially debating between UHaul and Home Depot rental, and now I regret on going with Home Depot.

Rating:

1.0

I get to the location and find out I can't rent a vehicle as I have not paid my dues. I already paid the amount I owed ages ago right on time but for some reason the system still flagged me even though I got an email from uhaul in the past confirming my payment and the app saying I have no dues. Worst part, I call customer service and have to wait an hour before I get through and turns out, I actually didn't have any dues at all but the system just flagged me wrongly. I missed my commitment due to this and couldn't pick up what I rented the van for. Worst service ever

Rating:

5.0

All good !

Rating:

5.0

Very helpful staff.

Rating:

4.0

This location needs an office. Everyone stood in the parking lot and waited to be serviced. It’s hot.

Rating:

2.0

We waited quite awhile as there was only one employee checking customers in and retrieving the vehicles. There appeared to be no info/signage or physical office at this location and the lot is not well maintained (crowded lot making it hard to exit, huge pot holes, gross overflowing garbage can with litter everywhere).

Rating:

3.0

For my need, the location was good. The overall service was good!

Rating:

5.0

There was only one guy working, he was in high demand. He did great but it did take about 20-30 minutes to talk to him.

Rating:

2.0

Called a two and one day prior to drop off. I one answered phone. Location was very dirty with garbage. Online return process was good.

Rating:

1.0

The entrance to the "alley" leading to this location was completely dark! There were no lights at all! Once behind the storefront building, there was adequate light. However, the drop box location was also totally dark, and I would not have known it was there had there not been others returning keys. INSTALL SOME LIGHTS.

Rating:

2.0

The location itself needs to be more presentable. It is just a parking lot. That is not well maintained. There’s a lot of garbage lying around. There is no designated office. There is no signage. Just a back alley parking lot with no lighting. Can be a bit scary at night.

Rating:

3.0

Disappointed AND appreciative: I booked two dollys and they weren't available. I appreciate the offer of the appliance dolly and refund but did make my move less accessible. (Wondering if equipment was over booked?) I also was told by my driver that we actually got a 15' truck when a 20' truck was what I reserved. Would recommend a rental from this location when there is less urgency to gurantee the reservation. 🙃

Rating:

5.0

Great communicators and very helpful helping me adjust the mirror on the truck before I left the parking lot.

Rating:

4.0

Pick up staff were great. The mechanic who came and did road side was also fantastic.