My review has nothing to do with the location and everything to do with the U-Haul app and rental process. It took me 45 minutes to fill out the form and get the pictures of the truck to load on your platform when I arrived to pick up my truck. I have rented with U-Haul many times and my driver's license is on file with you. Additionally, I provided the pre-check in information when I completed my reservation. I do not know why I have to provided this information again during check in. You have an app platform that is based on having good to great internet service/cell coverage. You have rental locations with poor cell coverage/internet service. The app pages will not load to take pictures of the vehicle and so you are stuck at a remote location with no way to proceed to complete the reservation and get on with your move. It is absolute crap.
Bruce H
Customer Reviews for Estes Park Mountain Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Jake was awesome. Vehicle was clean and easy to get. Also a cool store with great products. Highly recommend.
Stephen M