Customer Reviews for Etiwanda Hay & Grain
(U-Haul Neighborhood Dealer)

257 reviews

5540 Etiwanda Av   Mira Loma, CA 91752
(Corner of Mechanics Way and Etiwanda)

(951) 681-3688

Location Hours

  • Mon: 9 am - 5 pm
  • Tue: Closed
  • Wed-Sat: 9 am - 5 pm
  • Sun: 10 am - 5 pm

Services at this Location:

Contact Us

(951) 681-3688

5540 Etiwanda Av
Mira Loma, CA 91752
(Corner of Mechanics Way and Etiwanda)

Services at this Location:

Location Hours

  • Mon: 9 am - 5 pm
  • Tue: Closed
  • Wed-Sat: 9 am - 5 pm
  • Sun: 10 am - 5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Convenient location

ANDREW S. 
Rating:
5.0

The location is great and the service was great.

Rameses R. 
Rating:
5.0

Customer did not leave a comment.

JUANA F. 
Rating:
3.0

Customer did not leave a comment.

LOUISE O. 
Rating:
1.0

The entrance had a wood board that was warped from the rain and felt like I was going to fall through it. Also, roof was leaking from inside. Lady there was at first not very friendly.

DANIEL S. 
Rating:
5.0

Customer did not leave a comment.

BOBBY J. 
Rating:
5.0

Customer did not leave a comment.

Adriana N. 
Rating:
5.0

Frances was kind and professional. I really enjoyed my experience with her and I'd rent at her location again.

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

MONICA L. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
1.0

The lady was disgusting and rude!! She charged me a extra day for being late to drop it off and I even called her to let her know!!! I told her off and I'm leaving a bad review on yelp! I told her she was unkind and an ugly person!!! I will never go back to that cat spelling torn down place!

Destiny H. 
Rating:
1.0

Train someone new at this location or keep up to date easy to work computer system I had a bad experience with the system and corporate at this location. Y'all need to fix that.

GABRIEL D. 
Rating:
5.0

Always a pleasure at this location. Thank you

Terry J. 
Rating:
5.0

Customer did not leave a comment.

Diego V. 
Rating:
3.0

Service was excellent and very professional

ARMANDO R. 
Rating:
5.0

Best service..the lady we delt with was very very nice!

diane S. 
Rating:
5.0

Francis is so nice!!

kevin D. 
Rating:
1.0

Removal. Place looked like something out of a “Mad Max” movie. Dust and all. Customer service was slow due to outdated computer system. Wasn't very cordial

Christopher D. 
Rating:
2.0

When we picked up the U-Haul, the back passenger tire was completely bald. Since it was a Sunday, we couldn't get it fixed until the following day. The lady was nice but could use some additional help with the U-Haul business to ensure the vehicles are clean, safe and ready for the next customer. Ours was not filthy but by no means was it cleaned.

antonia V. 
Rating:
5.0

Customer did not leave a comment.

raymond D. 
Rating:
4.0

The truck wuz some wat dirty from the inside could need some cleaning from customers to customer especially right no with this co-vid I hope someone really reads this and does something about it... thank u 🙏

ruben S. 
Rating:
5.0

It was all good!

RODNEY K. 
Rating:
5.0

Customer did not leave a comment.

ARMANDO C. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
4.0

Customer did not leave a comment.

ROGER R. 
Rating:
5.0

Customer did not leave a comment.

Camilo A. 
Rating:
5.0

Location had exactly what I needed. I was in and out quickly

Rhonda J. 
Rating:
5.0

Customer did not leave a comment.

Bruce P. 
Rating:
5.0

Thank you Francis for making my rental pleasant and efficient.

Mariaelena R. 
Rating:
1.0

Customer did not leave a comment.

riggins R. 
Rating:
5.0

sweetest shop owner ever, great equipment, great location.

James C. 
Rating:
4.0

Customer did not leave a comment.

Donald B. 
Rating:
5.0

Great customer service! Awesome personality, very helpful. Overall great experience.

Stephen H. 
Rating:
5.0

Very good customer service

prsilla S. 
Rating:
4.0

Fran is an absolute darling to work with. I had the wrong hitch ball on my rig and she let me borrow her hitch for my trip! Warm, friendly service and good prices!

James M. 
Rating:
5.0

Customer did not leave a comment.

Nels L. 
Rating:
3.0

Maybe help the owner with going over the handling the processing of the rental. She seemed to very confused.

Andrea C. 
Rating:
2.0

Again, the location the app directed to me (Norco rentals in Norco, Ca) didn't actually allow night drops... so I had to call again to find an alternate location. The final location was smelly inside and cluttered. This entire Uhaul experience has made me decide that Uhaul will not be my future moving truck company. Only 2 of the7 people I had to talk to had any customer experience skills. Horrible experience.

CHRIS P. 
Rating:
3.0

Customer did not leave a comment.

Ronald R. 
Rating:
5.0

Excellent service had us in and out took time to explain everything a amazing smooth experience

Tamara S. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Service is perfect and very helpful just the way it is.Thank you.

Edward F. 
Rating:
5.0

Customer did not leave a comment.

Tanya R. 
Rating:
4.0

Thanks for all your help.

Edward R. 
Rating:
5.0

I think service great just the way it is.

Edward F. 
Rating:
2.0

There is only 1 person who works at that location (a little old lady) and the place looks like a dump.

Mark G. 
Rating:
5.0

Great customer service and very helpful

Eric M. 
Rating:
5.0

Customer did not leave a comment.

paula R. 
Rating:
5.0

Nothing my experience was perfect!!

Jinnifer S. 
Rating:
5.0

That lady was so kind and efficient. I really appreciated her help because this was the first time I ever just rented a UHAUL truck ONE WAY and she made it easy.

Melany W. 
Rating:
5.0

Customer did not leave a comment.

Edward F. 
Rating:
5.0

Great worker

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Peter H. 
Rating:
5.0

Lady that helped was amazing. Even stayed late so that I could turn in the truck. Thank you!

alreza M. 
Rating:
5.0

Customer did not leave a comment.

Rudy G. 
Rating:
5.0

Customer did not leave a comment.

Leslie C. 
Rating:
5.0

The lady was perfect but the truck had issues that were not her fault.

William G. 
Rating:
5.0

Thank you for all you do!

James R. 
Rating:
2.0

Customer did not leave a comment.

Corinthia H. 
Rating:
5.0

None

matie N. 
Rating:
5.0

No improvement necessary. Frances is wonderful and I will always rent from your location.

Claire H. 
Rating:
5.0

She did everything just right. I will go to this place every time I need it. Thank you

jose S. 
Rating:
5.0

Customer did not leave a comment.

Yenyun W. 
Rating:
5.0

Customer did not leave a comment.

Shiekainah D. 
Rating:
5.0

Great

earl M. 
Rating:
5.0

I've been using this particular location for years, Francis is amazing, sweet and very professional. I'm a Life Long customer.

Gena C. 
Rating:
5.0

Excellent service

Lizhong W. 
Rating:
5.0

Back running light was out. Excellent customer service from Francis. I will always rent from your location

Claire H. 
Rating:
5.0

Customer did not leave a comment.

Justin S. 
Rating:
5.0

Great service...

bryant K. 
Rating:
5.0

Very friendly and patient..nice lady

kevin A. 
Rating:
5.0

Customer did not leave a comment.

Dawna P. 
Rating:
5.0

Customer did not leave a comment.

Nick A. 
Rating:
5.0

Fran is very friendly, helpful, and accommodating. I will be using this location the next time I need a rental truck.

Nicholas J. 
Rating:
5.0

Customer did not leave a comment.

Steven R. 
Rating:
4.0

their building is old, but personnel were very friendly

Rey A. 
Rating:
3.0

someone needs to help her with computer problems

janice M. 
Rating:
2.0

Customer did not leave a comment.

Alex E. 
Rating:
3.0

Francis is really nice.

Jose O. 
Rating:
5.0

Customer did not leave a comment.

mark F. 
Rating:
5.0

Customer did not leave a comment.

Nick A. 
Rating:
4.0

Customer did not leave a comment.

laura G. 
Rating:
5.0

Owner was great and accommodating.

garrett H. 
Rating:
5.0

Customer did not leave a comment.

Dinh L. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
3.0

Customer did not leave a comment.

sonja R. 
Rating:
5.0

Customer did not leave a comment.

Israel H. 
Rating:
5.0

Truck was filthy! I had no choice because I needed to move out ASAP, had I had more time I would have gone elsewhere.

tomas R. 
Rating:
3.0

Customer did not leave a comment.

Bill W. 
Rating:
5.0

I've been to this site a couple times in the past and the rep there has always taken good care of me.

Sim J. 
Rating:
3.0

Overall i had only one major concern. I had to return to the same location the vehicle as I have been told. What means i had to pay the mileage plus fuel to drive back!! Sorry guys that's bs. As far as I know you can drop the rental vehicle off any uhaul location near by you.

zolltan B. 
Rating:
5.0

Customer did not leave a comment.

Jaime D. 
Rating:
5.0

Great service!!

Ronald P. 
Rating:
5.0

Have the truck availability

Raymond W. 
Rating:
5.0

Improve the service waiting time. You know moving is a very stressful job for customers who want to take control of their belonging. So the processing at the counter need to be improve upon. Your checking in the customer is the bomb.

Raymond W. 
Rating:
5.0

Customer did not leave a comment.

KoMing S. 
Rating:
4.0

Customer did not leave a comment.

victor C. 
Rating:
3.0

Get fran fully equipped with trucks and trailers. I had to spend 4 hours running down to corona throwiing my schedule way off and burning up gas..

richard A. 
Rating:
5.0

Very friendly and explained everything in detail. Absolutely, will use them again when And if I move any items.

veronica A. 
Rating:
2.0

The place overall was not appealing. It was an old rundown place that looked unsafe. However the owner seemed nice but did express how my rental made her lose money since it was a “local” trip. I thought that was unnecessary.

LORRAINE V. 
No reviews have been submitted for this location.

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