Always a breeze to drop off equipment at this location. The staff is helpful, quick and efficient. The parking area is organized and spacious.
Aimee M
Customer Reviews for Etown Powersports LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Incredibly easy, quick drop off. Plenty of space to safely park the equipment. Friendly workers.
Aimee MUpdate your inventory!!! Please!!! The workers here were upset that I brought yet another auto transported to their location because they had 6, six, car haulers I could've used; but instead it was all a headache. Atleast I got my car home!
JAMES AExcellent service. Great facility.
thomas oThis was an excellent facility and service.
BETTINA SThey did a good job at hooking up the trailer and explaining it.
RICKY MTruck was dirty in cab and cargo area had strong urine smell.
James AEverything was great! Thanks
WILLIAM MYou talk to them but they fail to mention they’re gonna charge you extra for returning, they can’t find the key left then they charge miscellaneous fees from fake gas to a hole in the ground they can’t send you pictures of proof of
Michael AExtremely easy to reserve and pick up. Very friendly staff and service to get me in the road fast.
TIMOTHY BGreat customer service, easy to book, great communication before and after.
DALE GNothing, the whole process went very well, thank you
LAWRENCE BThat the people at the call center, know the difference between a car dolly and a car transport, it took 45 minutes to get it transferred back to a dolly.
JACK WThis location clean and well maintained.
KEVIN GEtown Powersports was Amazing! After our reservation was messed up at HARTLAND Liquidation, they were able to get us the proper rental and on road in less than 20 minutes after we arrived.
Chris AThis location was easy to find, and everyone was very helpful.
CORNELIA MReceived a late text about clicking a link to close the usage of the truck but verbally I was told to just drop the key in the drop box once I was done. Wasn't sure whether I did everything as I should.
SUNHEE JEveryone was so helpful and friendly. They had such a great selection. THIS IS THE PLACE TO RENT YOUR U-HAUL!!!
CRESSY STrailer felt like it was not rolling smoothly and easily, it felt like the wheels maybe were rubbing on something (constant tugging/lurching feeling with anything over 45 MPH).
JOSHUA Wi used your equipement for 2 hours and it cost me $81 to go 15 miles never again will i use u-haul
Kenneth HI used my semi-truck for hauling my personal owned vehicle. The lot was not too friendly for that big of equipment. The gentleman who took the time to assist in getting the car trailer disconnected was courteous, helpful, and kind.
TIMOTHY RIt was closed when I dropped off the truck, but it was nice and well it
MELANIE BNice and helpful
JORGE-ASHLEY NReally good job of hook up and explanation
WARREN ARick was super helpful and able to take care of everything beyond my expectations. Humans are way better than the app dropoff locations. I would definitely do business here again.
AMANDA LExtremely helpful and able to provide everything I needed for my move. Located close to 1-65, Blue Grass Parkway and Western Ky Parkway. Very clean small business, I would highly recommend this location.
ROY PNothing
BETH WI should be getting a refund on mileage I paid for 50 miles and only used 21
DEREK CGreat service
PRISCILLA ZThe location and equipment were as expected. However would not recommend picking up on a Sun. Get your truck and Keys on Sat while the business is open. I was 9n hold with Uhaul for over 30 minutes due to network issues. The app wasn't working properly. Other than that it was a great experience. Moving sucks so I'm not looking forward to my next one.
TERESA SI went from Kentucky to South Carolina 20 foot box and I was amazed how good it was on gas.
JAMES CThe inside of the trailer was dirty (looked like potting soil) when I picked up the trailer. My guess is that the inside of the trailer hadn’t been checked after it was dropped off and it wouldn’t have required much effort to sweep it out when the renting location saw it was dirty when they placed the 2 bags of furniture pads inside.
James RTruck was not ready for release maintenance wise. No supply of furniture pads.
Daniel RBest experience at a U-Haul I’ve had yet.
roberta svery helpful
Dana EThe back left tail light did not work for brakes or left signaling. It was definitely an older truck.
Jerri JBoth U Haul locations I had great customer service.
TObe FOutstanding Rental center Rick is a stand up guy 👍
Randolph BI did not ask to pick up here- it was about 30 minutes farther away from my house that the original pick up location and did not offer hours that were convenient for me to pick up. The employee did offer to meet right at opening to help out.
Carl WKeep up the good work folks
Richard DI am overall satisfied with my experience
Timothy RThe best service ever!! Very very detailed person!!!!!!
HENRY LExcellent
Ryan PIt was a bit weird because it’s a power sports location with no other U-Haul trucks but we dropped it off at night and there was a U-Haul drop box available
Amy SVery pleased. My husband and I are going to be moving in two weeks and he’s decided that he will use you.
MELISSA MThey went above and beyond to make sure that I got the right trailer for the job I needed to get done.
Bryan JHelped me to get what I needed. Was friendly and professional. Trailer was in great working order. Did the job we had to do.
Bryan JThe gentleman from the store was very helpful and professional!
Anastasia Llights did not work on trailer and did not have license plate but all else was good
Ronald GVery pleased in every way.
Patricia MThe customer service was phenomenal! Highly recommend this location and Uhaul!
LISA LDon't have such a muddy lot to pick up and park the trucks in.
Jeremy CHave them work with Rick and they will be handled the best! Thanks for the clear and concise explanation of requirements! 👍👍
Philip SNeeded a car dolly on a Saturday afternoon 2 hours before closing. Guys were great and got me out fast!
Brian TSaid trailer was 14 foot was only 12 foot 4 inches
JORDAN HPlease make the key drop off more visible. Especially at night. Thank you
Kimberly JEasy and convenient drop off and pick up. No complaints!
Jeromie L