Customer Reviews for European Auto Newark

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of European Auto Newark

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ricardo S.
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This location is tricky to identify and get to. It appears to share property and space with another business. So it is not readily identified as a U-Haul rental lot. It was difficult returning my rental truck on Sunday since the business was not open on Sundays and the online drop-off procedure was complicated. I even went to the Thornton Ave. location to drop off the truck and they told me to take it back to the Newark location otherwise I would be charged double the regular price. This is not good !!!

DAVID M.
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Customer did not leave a comment.

Joanna M.
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Location changed on us less than 24 hours before our pick-up date and time - this was unacceptable - we were about to leave to the airport and received notice of this sudden change of location AND type of vehicle (we ended up with a 10-ft instead of a 15-ft truck with ramp; luckily we were able to fit everything). Why can we reserve a location and truck at all if you will change it last minute? We flew from LA to San Jose, no car so had to use Lyft to drive 20 minutes away instead 5 - plus unfamiliar territory for us. Gentleman at this location was friendly and apologetic for arriving like 25 minutes later than our appointment which was set for 9am. We realize that the local fires had an impact on the entire situation, but again, why allow reservations if you will change them? This was NOT a great way to start a moving trip. The car was very nice, though I wonder why you do not have internal air circulation for the AC and clearer directions for the HAUL option and for the radio/connecting phones - this was a bummer since we have a 6 hour drive and there was a ton of smoke on our drive through Gilroy and down the 5 in 95+ degree weather. THis was more affordable than Penske rentals, but with the uncertainty, not sure if I would use UHAUL again.

Charles T.
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For some reason the online site would not allow me to do mobile online rental at 7am but when front desk person arrived about 9:30am everything went great, and was the same upon returning. In the end, very pleased with service & with truck.

Claudia B.
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Customer did not leave a comment.

Glen A.
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Was not a location that I would have wanted to come to alone. Also was disappointed that there was nothing within COVID restrictions, no glass protectors and no face masks required as I was told would be on the phone.

Matthew B.
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It is not the typical uhaul center, but one specifically for trucks. I was not aware, so was surprised. The owner was very nice and efficient

Eric N.
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Customer did not leave a comment.

Carroll M.
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Nice people, easy process

Eleazar R.
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Customer did not leave a comment.

James H.
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The vehicle made it to Texas without any major issues. But we wasted a lot of money on gas due to a leak in the transition area from where you put the gas in to the actual tank. Every time we stopped there was a puddle of gas left behind. Once you stopped filling the leak stopped so the tank itself is not leaking just the transition area to the tank.

Rayvon T.
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Bad customer service....have me the run around

MICHAEL S.
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Customer did not leave a comment.

YESSENIA P.
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I dropped off asked if anything needed to be done in my end they said no I called uhaul to check and the drop of location hadn't checked in my rental then they charged me for an extra day when they took an hr to even check it in

jimmy R.
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Robert S.
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ADEL G.
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Edward R.
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I drove from the Bay Area to the LA area I had the truck for 3 Days had no issues easy to drive easy to load. both places I picked up and delivered and courteous no Drama

Alex A.
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Customer did not leave a comment.

Cindy L.
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Make sure you tell people how dangerous having the tow/haul button auto engaged. Almost hit my friends car.

Lyle B.
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Customer did not leave a comment.

Elizabeth D.
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Great service.

Monica E.
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Customer did not leave a comment.

Paula V.
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The concept is really simple- go on line, reserve the truck you need at the best location for you logistically, pick it up, move your stuff, bring it back. IT IS NOT THAT SIMPLE WITH UHAUL. I reserved my truck 3 WEEKS before my move, got a call during work hours THE DAY BEFORE saying I would have to drive 93 miles to pick up the truck. When I find this out, I call in and their best solution is to give me 2 trucks at the same rate. Since I had no other options 18 hours before my move, I agreed. Did I mention that the two trucks would have to be picked up at 2 different locations still 20 miles away? Go to pick up the first truck, talk with John (who was actually really great) and decide to only gte one truck and a trailer. On my way, do my move, drop off my truck. Get my emailed receipt the next day and was overcharged by $220 on the mileage. Now I get to deal with their "great" service folks whom were oh so helpful with the truck fiasco to begin with. WILL NEVER USE UHAUL AGAIN. I give the location in Newark and John 5 stars; if I could give Uhaul service people a negative 5 rating, I would.

TAMARA F.
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Customer did not leave a comment.

Beverly S.
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Finch W.
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Aaron S.
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WILLIAM D.
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Mohamed B.
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Emily B.
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John, was VERY helpful. Made my move VERY easy an stress free! Would VERY MUCH recommend anyone to use the Wells St in Newark, CA.Thank You!!!!

nancy R.
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Customer did not leave a comment.

KYLE H.
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I was forced to choose this location because Uhaul did not hold my reservation for a 5x8 at the location requested, nor on the day - I had to delay my move date by a day. This location was an hour from my location. Upon pickup, the 5x8 trailer was slightly smaller than advertised dimensions, requiring me to drop some of my belongings. If sizes vary between models, be upfront about it, I only found this out by reading the fine print on a poster in the store while waiting for pickup.

nancy R.
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John was absolutely amazing and so kind. I will definitely recommend to go to his business! In fact I will be using him again soon.

Timothy K.
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James E H.
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rafael O.
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Kevin F.
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I will NEVER rent from UHaul again and I will actively dissuade anyone from giving uhaul business. This has been one of the worst experiences of my life. Uhaul made several errors with my reservation that cost me time and money on my moving experience. Firstly, I changed my reservation date and pickup ahead of time and received confirmation of said change. Yet when I went to pick up my truck, the pickup facility did not have my reservation because the uhaul scheduler erroneously changed my reservation to a date and time in the past. We then had to scramble to find a new truck. When I was told to go to a second location, they also said they didn't have trucks, despite the scheduler telling me minutes earlier they did. This is where uhaul took things to a previously undiscovered level of evil and lack of concern for customers. Since uhaul had now messed up 3 times, I felt they owed me some assistance. They gave me NO offers or alternatives. We had wasted most of the 1 day we had available to move our home, and we then had to HAGGLE with them to get customer service. When we had to go back and forth with some person on a phone that they find us a truck, we went to that THIRD LOCATION where the person running that place wasn't notified we were taking his last truck. So not only did uhaul screw over the customers, they screwed over the small business owner renting out the truck. Bottom line is I shouldn't have to HAGGLE for customer service. UHaul obviously doesn't care about the customers at all. They made my moving experience miserable and screwed over a group of people in the process. I'm demanding an apology and reparations.

brian A.
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Undoubtedly the best Uhaul experience I've ever had. The customer service was phenomenal as well as everything else. I've already recommended them to my neighbors that will be going through a move in the next month or so

Kevin C.
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Customer did not leave a comment.

Darla M.
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John (owner) was very helpful, kind, and knowledgeable. Great customer service.

hao Z.
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Customer did not leave a comment.

ANNIE W.
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First of all, the truck was literally dumping coolant everywhere we went. The front suspension was about to drop off the truck. And then I returned it with really close to the half a tank I was supposed to return it with, cuz how do you estimate that, and I got phone call after phone call about the maybe one gallon under. Are you sertious ?

MICHAEL S.
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Customer did not leave a comment.

Marvin C.
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No comment. It was in a shady part of town to me was also miss informed on my quote and charged more than what I expected.

roger C.
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John did a great job in assisting us, understands the concept of customer service, would definitely go back to that location

joe S.
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Customer did not leave a comment.

Lauryn D.
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I didn't originally book at this location and I'm not sure why this was my pickup location. An hour drive from my location. Something was weird with scheduling.

Brian J.
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Rental experience was a nightmare. No fault of the people I rented it from, but I couldn't pick up at my first location, then the second location didn't have it and only called me 30 min prior to scheduled time. Had to drive an extra 100 miles round trip that i hadn't planned.

Lesley B.
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Customer did not leave a comment.

Kris N.
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I was told I could pick up at a different location then above at 8am. I received a message saying I had to pick up at this location instead the morning of pick up. I was at the new pick up location at 8 am and no one was there.....waited until 8:30 am then had to leave. received a call from uhaul just before 9am to confirm new pick up location and told them I would have to come back around noon because they were not open yet. Frustrating experience waist of time and fuel to go an hour out of my way and deal with that.

kevin E.
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Be on time to work, person wasnt there to check in and get the trailer for 30 min. Also did check in online but they still had to do check in, so what was the point then... another like 30 min to start up the old computer and try and find reservation. location is a run down automotive shop.... Guess I just have high standards being in the automotive shop for over 15yrs...

VICTORIA R.
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Customer did not leave a comment.

Eric G.
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WENDE L.
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The steering pulled the alignment was vad

David H.
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There is no way to check, but it turned out that the windshield wipers were trashed, I was loading a house in San Jose and while driving past the SJ U-Haul I stopped and asked for new windshield wipers which they supplied immediately. Thank you!!!!

Faith R.
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Customer did not leave a comment.

Kimberleigh H.
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Travis R.
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Dennis A.
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Eljay H.
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I was overcharged. At my pick up I specifically asked for extra days in anticipation of turning the truck in late and the price of my reservation went up about $120 ($40 per day plus coverage). This Increased my truck rental from $320 to about $440. I turned in the truck the evening before the schedule drop off (early). The drop off location was not understanding at all. The guy told me that uhaul never charges for extra days at the pickup location. Further, he told me that I was supposed to turn it in by the 8th and so I will have to pay for extra days (problem was it the 7th). After he clearly did not know what day it was nor willing to look into it or budge, I was charged again almost $120. After contacting uhaul, I was told that they would look into it and get back to me and that it would take approximately 72hours to get a response. It has now been two weeks and no one has gotten back to me.

Robert S.
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This was my first time using the online app to pick up a truck from a closed location - everything went fine just make sure you have a smart phone and be ready to spend maybe 10 minutes on site sending photos and discussing tings with the online agent on the other end

Lydia W.
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Customer did not leave a comment.

Ian P.
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Jonathan P.
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Make it cheaper way too expensive unnecessary

Gina D.
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The man who assigned me our truck at this location was very rude and inpatient. He acted like we weren't allowed to ask questions. He was very condescending and unprofessional. I would never rent a uhaul from this location again or recommend it.

Robert W.
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not a full service uhaul vendor. They did not have the utility dolley I ordered with the truck. I would have to go the thorton ave site to pick it up. glad the truck was their on time.

Nuno C.
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Customer did not leave a comment.

plangzak F.
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Shirley H.
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Mike B.
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Carlos S.
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Amy P.
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Truck was filthy and had NO GAS!!! Agent was 15 mins. late to open office on a Sat.

Jim P.
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Customer did not leave a comment.

Jagdeep S.
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Sylvester R.
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But here is the problem, i was to pick up the trailer in Milpitas, not Newark. 1/2 hour prior to my scheduled pick up time i was told that there was no trailer available. The dealer said this was an error by the online scheduling. They were able to find a trailer but 20 miles away. Per the website I believe I'm owed $50.00 for the mix up.

Harvey E.
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Staff needs training in personal relations.

Casandra R.
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Smile, friendly service would be nice.

Joshua D.
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Customer did not leave a comment.

ANDREW S.
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Customer did not leave a comment.

marcin M.
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d

michael P.
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Calvin C.
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Toni B.
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Truck had difficulty going up inclines. Seats were surprisingly comfortable. Cruise control would be extremely useful.

jeane V.
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Customer did not leave a comment.

Debbie G.
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richard C.
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William G.
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Sarang G.
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Rates was very high. For 70 miles $130 is very expensive

Terrance C.
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Almost $100 for less then 8 hours is a bit much!!! Because there wasn't any available at the nearest location it was an inconvenience and costly!

William G.
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Customer did not leave a comment.

Aditya K.
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It's a small auto shop. Not their fault, but didn't seem very inviting considering the shop and area nearby. The owner was helpful.

Greg G.
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I originally had a reservation for 8:00AM 7/11 for the use of a 10ft UHAUL at 300 Mowry Ave Fremont CA. Spoke with the man working there about meeting me at 8:00AM that day since normally they open later. I was there in the morning and I waited until 9:00AM until I decided that he was not going to show up. I called the number he gave me and the office cell phone number multiple times and no one answered. I was forced to call UHAUL to rearrange a moving van. After rearranging for the new van, I was charged about twice as much as my original quote. $19.95 for the day, $1.30 per mile, and gas up the van before returning it to the same location. I had to pay $116.08 instead of $58.95 for my 30 mile use of the van.

Barbara C.
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Easy place to find.The truck was ready before the time reserved which helped for my moving day.

Sherry I.
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Not your typical U-Haul rental location, but it served its purpose.

Aravind S.
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Customer did not leave a comment.

Randall T.
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opens later than uhaul centers, only person that could rent the truck came in 45 minutes late

kathy W.
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this was a combination auto shop and U haul rental place with only 1 truck. A bit funky overall. convenient to my work place though...

Cid B.
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This place was very confusing. There were no signs on where to park the truck I was returning, and there was nobody in the front desk. When I finally submitted the truck keys, they did not say anything. No instructions, no thank you, nothing. I had to wait and ask them if it was all set. I was very disappointed with this place.

Joe Z.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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