Customer Reviews for European Auto Newark

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of European Auto Newark

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Lyle B. on

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Elizabeth D. on

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Great service.

Monica E. on

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Paula V. on

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The concept is really simple- go on line, reserve the truck you need at the best location for you logistically, pick it up, move your stuff, bring it back. IT IS NOT THAT SIMPLE WITH UHAUL. I reserved my truck 3 WEEKS before my move, got a call during work hours THE DAY BEFORE saying I would have to drive 93 miles to pick up the truck. When I find this out, I call in and their best solution is to give me 2 trucks at the same rate. Since I had no other options 18 hours before my move, I agreed. Did I mention that the two trucks would have to be picked up at 2 different locations still 20 miles away? Go to pick up the first truck, talk with John (who was actually really great) and decide to only gte one truck and a trailer. On my way, do my move, drop off my truck. Get my emailed receipt the next day and was overcharged by $220 on the mileage. Now I get to deal with their "great" service folks whom were oh so helpful with the truck fiasco to begin with. WILL NEVER USE UHAUL AGAIN. I give the location in Newark and John 5 stars; if I could give Uhaul service people a negative 5 rating, I would.

TAMARA F. on

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Beverly S. on

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Finch W. on

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Aaron S. on

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WILLIAM D. on

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Mohamed B. on

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Emily B. on

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John, was VERY helpful. Made my move VERY easy an stress free! Would VERY MUCH recommend anyone to use the Wells St in Newark, CA.Thank You!!!!

nancy r. on

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KYLE H. on

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I was forced to choose this location because Uhaul did not hold my reservation for a 5x8 at the location requested, nor on the day - I had to delay my move date by a day. This location was an hour from my location. Upon pickup, the 5x8 trailer was slightly smaller than advertised dimensions, requiring me to drop some of my belongings. If sizes vary between models, be upfront about it, I only found this out by reading the fine print on a poster in the store while waiting for pickup.

nancy r. on

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John was absolutely amazing and so kind. I will definitely recommend to go to his business! In fact I will be using him again soon.

Timothy K. on

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James E H. on

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rafael o. on

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Kevin F. on

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I will NEVER rent from UHaul again and I will actively dissuade anyone from giving uhaul business. This has been one of the worst experiences of my life. Uhaul made several errors with my reservation that cost me time and money on my moving experience. Firstly, I changed my reservation date and pickup ahead of time and received confirmation of said change. Yet when I went to pick up my truck, the pickup facility did not have my reservation because the uhaul scheduler erroneously changed my reservation to a date and time in the past. We then had to scramble to find a new truck. When I was told to go to a second location, they also said they didn’t have trucks, despite the scheduler telling me minutes earlier they did. This is where uhaul took things to a previously undiscovered level of evil and lack of concern for customers. Since uhaul had now messed up 3 times, I felt they owed me some assistance. They gave me NO offers or alternatives. We had wasted most of the 1 day we had available to move our home, and we then had to HAGGLE with them to get customer service. When we had to go back and forth with some person on a phone that they find us a truck, we went to that THIRD LOCATION where the person running that place wasn’t notified we were taking his last truck. So not only did uhaul screw over the customers, they screwed over the small business owner renting out the truck. Bottom line is I shouldn’t have to HAGGLE for customer service. UHaul obviously doesn’t care about the customers at all. They made my moving experience miserable and screwed over a group of people in the process. I’m demanding an apology and reparations.

brian a. on

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Undoubtedly the best Uhaul experience I've ever had. The customer service was phenomenal as well as everything else. I've already recommended them to my neighbors that will be going through a move in the next month or so

Kevin C. on

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Darla M. on

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John (owner) was very helpful, kind, and knowledgeable. Great customer service.

hao z. on

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ANNIE W. on

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First of all, the truck was literally dumping coolant everywhere we went. The front suspension was about to drop off the truck. And then I returned it with really close to the half a tank I was supposed to return it with, cuz how do you estimate that, and I got phone call after phone call about the maybe one gallon under. Are you sertious ?

MICHAEL S. on

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Marvin C. on

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No comment. It was in a shady part of town to me was also miss informed on my quote and charged more than what I expected.

roger c. on

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John did a great job in assisting us, understands the concept of customer service, would definitely go back to that location

joe s. on

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Lauryn D. on

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I didn’t originally book at this location and I’m not sure why this was my pickup location. An hour drive from my location. Something was weird with scheduling.

Brian J. on

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Rental experience was a nightmare. No fault of the people I rented it from, but I couldn't pick up at my first location, then the second location didn't have it and only called me 30 min prior to scheduled time. Had to drive an extra 100 miles round trip that i hadn't planned.

Lesley B. on

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Kris N. on

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I was told I could pick up at a different location then above at 8am. I received a message saying I had to pick up at this location instead the morning of pick up. I was at the new pick up location at 8 am and no one was there.....waited until 8:30 am then had to leave. received a call from uhaul just before 9am to confirm new pick up location and told them I would have to come back around noon because they were not open yet. Frustrating experience waist of time and fuel to go an hour out of my way and deal with that.

kevin e. on

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Be on time to work, person wasnt there to check in and get the trailer for 30 min. Also did check in online but they still had to do check in, so what was the point then... another like 30 min to start up the old computer and try and find reservation. location is a run down automotive shop.... Guess I just have high standards being in the automotive shop for over 15yrs...

VICTORIA R. on

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