Fire the boss … get a trained manager that well equips and trains his workers before turning them loose on customers.. Our wait was close to an hour after our noon pickup time and with no other customers.
DEBORAH B
Customer Reviews for Eustis Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This place gives Uhaul a bad reputation. They are disinterested in renting equipment too busy on the phone or selling Vapes to assist you, Put your rentals in locations where people can at least use your system. poor isn’t sufficient to describe this place
David MGet rid of the incense smoke in the stores it's choking and customers with lung issues can't breathe.
MICHAEL MIt would be nice if someone would hook up trailer for me or my grandson, I am 85 yr old,!told her we had never done this before.Woman wasn’t rude just said “I don’t do that, we had to”. informed her we had never hooked one up before either. is that not a liability for U-Haul? We drove to Leesburg location very slow,’who put on my hitch (they did not have size trailer we needed)and they doubled checked the hook up for us to make sure all ok. Thank you Leesburg, they are the best.
Sandra DIt was a gas station, and it took the one person working there 30 minutes to help us. They do not have boxes or moving materials. The Gas station is just filled with Drug paraphernalia (pipes, synthetic urine, and other related items). They did not have the large dolly we had requested. Not safe area.
DAVID DI went to pick up an 8' x 12' trailer witch is very heavy at the tongue. There was no one to help me lift it to put it on the truck ball. To say I used every ounce of my strength to do this is not an exaggeration. I asked for help inside and was told he was the only one there, and I should ask some passersby for help.
Craig SAlthough the app isn't the easiest to use and is a little cumbersome, I was able to get the vehicle checked out online except I still had to go inside and collect the keys. Kind of makes using the app pointless. That said, that was not the fault of the location operators and they were polite, professional and quick in getting me the keys and double checking I had done everything right on return. Great place to rent from.
Kieran TGreat customer service!
Kenia MThis truck was in horrible condition. A/C stopped working before we got out of Florida. I called uhaul line and they wouldn’t even provide a discount for this horrendous experience.
Ruth CPrice is ridiculously expensive
Francisco MClerk and owner were very helpful. Liked them but truck was dirty inside and out with mud and the inside stunk.
Sherri BYou guys moved the pick up location on me then charged me miles after giving me a FILTHY Uhaul then charging me a cleaning fee. I am disgusted with Uhaul.
JACOB FMake it easier to reserve online
HAROLD RThe first truck we go shock so bad it was returned with in minutes. The second truck we got was spider infested, we got bitten the whole trip. The truck also had 41 mile to empty when received it.
PATSY RNot really anything
KEITH RThe vehicle was clean and ready for a cross country trip. However, who ever used it before me was clearly a smoker. The cab stank horribly. I had to purchase several air fresheners to try and take care of the stench. Also, I requested a dozen moving blankets, the barely had 9 to cover my request.
KRISTINN CConvenient store with side Uhaul biz. Very nice and clean establishment.
THOMAS M