Customer Reviews for Evergreen Gas Station
(U-Haul Neighborhood Dealer)

Rating:

1.0

The truck that I used both times wasn’t maintenance. Also at the end of my 2nd use they charged me for a piece of equipment that there employee took back from me! I really want my money back for the whole transaction!

Rating:

5.0

I’m very satisfied with my rental experience! I’ve rented a U-Haul from here 4 times now, and it’s always fast, clean; and I’m out in less than 5 minutes!

Rating:

2.0

Took 30 minutes to get to store and he was rude

Rating:

1.0

Hello, this is a very unprofessional place to rent a U Haul from. They do not provide receipts or proper paperwork, and they fail to check the truck in and out as they should. No one reviewed the truck condition with me at pickup or at return, even after I specifically asked them to do so. I received the truck with the gas at the halfway point and returned it with more than half a tank. They are now falsely claiming the gas was at three quarters, which is not true, and are attempting to charge me an additional $23.84. There is also a significant communication barrier that contributes to these ongoing issues. Receipts and documentation should always be provided so customers clearly understand what they are being charged at both the beginning and the end of the rental. I believe this practice is intentionally misleading. Yes, I will be taking this matter to the Maryland Attorney General. I cannot stand scammers or people who lie, cheat, and steal. I later reviewed their ratings and saw they only had three star reviews, and I regret not trusting my intuition. The only reason I used this location was because the closer location was out of the truck size I needed. This situation is not acceptable and this is not good business.

Rating:

5.0

This location was very accommodating with a last minute reservation change to their location. My original location on Pulaski hwy was terrible! I got there after hours and the app said no vehicle was assigned to my reservation. I had to call and waste 20 minutes on the phone with customer service just to drive another 20 minutes to get the new uhaul. This was a major inconvenience and I expect to be contacted by uhaul customer service to be refunded for this reservation.

Rating:

2.0

Where to begin? The truck smelled like urine. The lights did not work properly. My rental rate was quoted at 1.29 per mile, but when I returned the truck I was charged 1.79 per mile. Not a great U-Haul experience.

Rating:

1.0

Why was I charged two fuel fees? I returned the vehicle with the same amount of gas as when I picked it up!

Rating:

1.0

Charged me for 6 gallons of gas when I refilled the tank and it was slightly less than the original amount.

Rating:

1.0

The truck was unsafe and smelt like gas, upon returning the truck the has came out of the tank when I went to fill it back up. It smelt like has the whole time while I utilizing it! I want a refund

Rating:

4.0

Make sure tires 🛞 are properly inflated.

Rating:

5.0

Keep it up

Rating:

5.0

Attentive and quick customer service.

Rating:

1.0

Barely any gas in truck & at the location someone had took a shit next to truck & when I got back to replace in same area flies was now swarming on the shit....horrible

Rating:

3.0

This is my second time using this location because it's a convenient location. This time on the reservation, I selected to check in with my phone. When I got to the location, I was told by customer service on the phone, I could not check in with my phone at this location, I had to go inside. I wish that was made clear when I made the reservation because I might have selected a different location. I wouldn't mind going inside but it is a gas station so there's always a line before I can be helped. They only had one person in the store so I had to wait until everyone else was helped before they could attend to me. When I returned the truck, no one came out to check it out, just took the key and said they would send me an email afterwards, so I don't know why I had to go through the inconvenience of going inside when the transaction was treated as if I just used my phone. Also, I don't want to be rude, but I had a hard time understanding the attendant's English, which was another reason why I didn't want to go inside. It wasn't a total horrible experience but I thought it would be less time-consuming and more convenient than a full-service location. It wasn't so I'll probably not bother with it the next time I need a truck.

Rating:

5.0

Very friendly and respectful

Rating:

5.0

They were great.

Rating:

4.0

Need dedicated personnel not a part grocery store seller. Anything else is great.

Rating:

5.0

Very easy to complete process

Rating:

4.0

The van had a change oil light on when I got in the van. Also while I had it the rear passenger side turn signal went out and needs replaced.

Rating:

1.0

Vehicles in poor condition. Customer service Poor!

Rating:

5.0

Kind and friendly person.

Rating:

1.0

Trailer made noise the whole time driving up the road like it was getting ready to fall apart and getting to the trailer was a pain

Rating:

1.0

Terrible location & service they do not explain things throughly & very unprofessional on top of running a U-Haul business out of a gas station. They only have one way u-hauls available at this location -10/10 I wouldn’t recommend to anyone especially if you’re not from the area.

Rating:

3.0

The area did not feel safe

Rating:

2.0

The vehicle suspension and front end needs maintenance

Rating:

5.0

The people at the location were friendly and helpful. Very happy with the experience

Rating:

4.0

The guy at the counter was friendly and explained everything to make sure know what I was agreeing to.

Rating:

3.0

Could be more helpful with the customers instead of being on their phones

Rating:

2.0

The equipment was fine but the personnel at the location (6819 Loch Raven Blvd) were difficult to deal with and I NEVER got a receipt... physical or emailed! This was disconcerting because I rented a vehicle with a mileage charge associated with it. How am I supposed to know how much I'm being charged unless your staff calculates all of the charges and gives me a receipt?? ...and what's to prevent them from overcharging me without one...

Rating:

4.0

Make refund ASAP.

Rating:

3.0

Had to park vehicle in adjacent lot, did not receive receipt until hours later.

Rating:

2.0

It’s not bad, it’s just shabby and uninviting. There is no indication of where to enter the building and having to leave the property, drive around the block in order to park the vehicle is inconvenient. The personnel were helpful.

Rating:

5.0

There is nothing to improve. The manager and staff were very nice and gracious. You don’t find that often these days. If I need a U-Haul again that location is my first choice.

Rating:

3.0

the equipment was very clean and the location is extremely convenient. The truck could use some work on the steering, it seemed loose. One other comment, when I arrived for my scheduled pickup the person working at the gas station was not familiar with how to complete the rental process and was trying to tell me to com back later, but called someone to walk him through the process and I was on my way

Rating:

5.0

I rented a truck from this location and the entire experience was smooth and hassle-free. The booking process was straightforward, and the staff was friendly, professional, and efficient. The truck was clean, well-maintained, and exactly what I needed for my trip. Overall, I had a great experience and will definitely use their service again in the future.

Rating:

5.0

The agent (young man) was professionally courteous and my charges were reasonable for the time the equipment was rented. Mr. W M.

Rating:

5.0

Picking up the 26' truck at Evergreen Gas Station was probably the smoothest U-Haul rental I've ever done. They were courteous and speedy. The truck was clean and I was off after just a few minutes. I will be using this location in the future if I ever need a U-Haul again.

Rating:

5.0

Fast and efficient

Rating:

2.0

I had to pull everything out and set it up myself. The truck was in a separate parking lot than the tow dolly.

Rating:

5.0

Send a link directly for pick up of the equipment, as I could not figure out how to do the pickup from my phone and had to ask for assistance. That said, the team at Evergreen was fast and helpful.

Rating:

2.0

Better customer service.

Rating:

1.0

Better signage to identify the uhaul drop-off location.

Rating:

5.0

I had a very good experience with evergreen gas station. Well explained and courteous. Well recommended

Rating:

5.0

Nothing to improve.

Rating:

2.0

I was called ahead to move to this location because that is where they were supposed to have a truck ready for me. They also said they would extend my reservation from 5 hours to 24 hours because it wasn’t an hourly rate (which I appreciated). When I went to check-in on the app, there was no truck ready for me. So I had to talk to someone. There was a long line of gas station customers. I was asked to step to the side and kept getting de-prioritized for other gas station customers. Eventually I did get the truck. Later I got a text saying my reservation was almost due. Turns out the person who called me never actually extended the reservation to 24 hours. Luckily I was able to do it myself with no problem. But every part of the human interaction in this experience was poor.

Rating:

1.0

Cuando el truck se regresa con mas gasolina de la que tenia cuando se recibio nunca ha habido un reembolso

Rating:

1.0

They are very prejudiced at this location the lady before me Timmy asked Do you want insurance she said no then he told me I have to pay for insurance me and the lady was talking I have her number she said what a shame ma’am.

Rating:

5.0

Newest, cleanest and most comfortable moving truck I have rented. Drove 700miles in 12 hrs.

Rating:

5.0

The lock on the back "door" was not easy to use. I wound up using rope to keep it locked as I could not get the parts to work that were on the " directions" of how to lock/unlock the "door". I also would try to find a " truck" /van that had a ramp you could use to load, rather than lifting things up into the back. The paper end of reserving, etc. went well. I had originally reserved a van and it was my fault ( reading dates incorrectly) that I did not get that van. Getting the new reservation was easy on the phone. I commend you in that aspect.

Rating:

2.0

The agent was speaking to someone on a phone through a wireless mic during the entire pickup making communication challenging. The reserved equipment (dolly and blankets) were not in the truck. I had to locate the dolly outside the building and then request the moving blankets. When I received the blankets they were in a plastic bag. When opened they were damp/mildewed and had black mold growing on one of them. When I dropped off the truck I tried to inform the agent about the mold on the blankets. The agent said, “I don’t know. The guy taking care of the trucks will take care of it.” There was no concern. I will not use this facility again.

Rating:

1.0

I am writing to express my deep disappointment with a recent experience I had at a U-Haul location. As a loyal customer of U-Haul for over 10 years, I have always relied on your services for my moving and transportation needs and have never encountered an issue until now. Unfortunately, during my interaction with this particular U-Haul branch, I was met with extreme rudeness, blatant unprofessionalism, and, most disturbingly, racial slurs directed at me over the phone. This behavior is not only offensive and unacceptable but also deeply hurtful and shocking coming from a representative of a company I’ve trusted for over a decade. I have never felt so disrespected or mistreated by any U-Haul owner or employee in all my years of doing business with your company. Because of this upsetting encounter, I will never return to this location again, and I strongly urge U-Haul to address this matter with the seriousness it deserves. I hope U-Haul takes steps to ensure no other customer is subjected to this kind of treatment in the future.

Rating:

1.0

They had a different odometer rate from my pictures I only drive 12 miles and they are charged me for 35. A claim was submitted as well as the pictures

Rating:

1.0

Terrible customer service and they make you pay extra and not let you know what the full amount will be

Rating:

3.0

The truck was but the moving pads were wet and could not be used. But I was not charged for them which I appreciate.

Rating:

4.0

Post a notice that returns must be handled within the U-Haul app.

Rating:

5.0

Fast service