Customer Reviews for Evergreen Gas Station
(U-Haul Neighborhood Dealer)

Rating:

5.0

Very nice people

Rating:

3.0

Lower mileage hold

Rating:

1.0

The staff were not helpful. My husband and I had questions about our contract/ services. Instead of the staff pulling up their system(the same one they used to book us), we were met with idk. I would much rather go to an actual U-Haul than this gas station. It’s okay if you don’t know something, but to not try to help at all, is extremely frustrating and unprofessional.

Rating:

5.0

Staff was welcoming and explained the process clearly. Very helpful.

Rating:

1.0

Uhaul said online when reserving the truck that we would have contactless entry to the truck with self-check in. When I got to the location that was not the case, had to wait in a line in a gas station for the clerk to finish with customers to give me the truck. While in line the clerk got into a argument with another customer causing a delay, the police were called and the customer started acting irate yelling, and knocking over items in the store. The clerk made things no better. Will never go back to this location.

Rating:

1.0

I would never rent a UHaul from here ever again. They charged me over 200 dollars on hold more than they were supposed to and the charges didn't drop for 3-5 business days while I was moving apartments. This was a terrible experience and then after charging me and not giving me the correct instructions. The next cashier told me after I already checked out that I needed to drive the Uhaul to the second lot behind the gas station. I checked in on 04/10 at 11:59pm and found out that the original cashier charged me for checking out at 3 am on 4/11 when I had just picked up the Uhaul. When confronting the staff about this, they proceeded to get the manager of the gas station on the phone and he lied and told me it was a glitch in the system. I had to Call Uhaul for them to fully explain the situation to me. This was a ridiculous situation and UHaul would get better ratings if it wasn't for this Evergreen gas station location. The whole thing felt fraudulent and frustrating.

Rating:

1.0

They removed everything on the reservation and made a transaction that I didn't authorize

Rating:

1.0

This is the worst experience I ever heard. The reticle I was given was fault. When we took it back we were delayed then was given a number to call for road side assistance incase we need it instead of giving us another truck and then we were charged extra day cos we spent 3 hrs more. Firstly it was supposed to be 1 day rental but was told I had a rental for 12 hrs. But when I took it back to complain about the fault we were delayed and the attendant said he will wave the extra hour only for me to return and got charged for 2 days use. That is unfair . I’ll rather use another rental company that cares for their customer

Rating:

5.0

fast service, quick in and out

Rating:

5.0

Everyone at this location is very polite and nice!!!! Reservation was honored and the rental process is very easy!!!! Although U-HAUL has many services, My experiences have been with truck rentals and I couldn't see Me using anyone else!!!! Absolutely would definitely recommend this location, they are Awesome⭐️⭐️⭐️⭐️⭐️

Rating:

1.0

This 2 guys at the guys station they were rude when I drop off the car I ask for my email receipt and he said well you have to wait for tomorrow bc I’m not gonna do it today is no my problem that you are returning at this time

Rating:

1.0

The place I rented from was advertised as 24/7 mobile pick up, but it was not. I had a rental for the early morning that was cancelled 20 minutes before I could pick it up with no notification. I called for help, and they confirmed it, but then my app said no equipment was reserved. I had to call again and they rescheduled me for 2+ hours after my original time. When I showed up, I had to call again and they informed me it was not a mobile pick up, and I spent 15 minutes waiting for the truck. Please do not advertise as 24/7 mobile pick up if you are not. I was incredibly stressed while moving and having to call three times and shifting my schedule was really difficult.

Rating:

5.0

Were nice and helpful as it was my first time renting from a gas station

Rating:

5.0

The rental was very easy

Rating:

5.0

Very fast and quick service

Rating:

2.0

Clean up the shop- overflowing with cheap snacks.

Rating:

2.0

The truck came with an engine light on and the inside was not clean especially the cup holders and steering wheel. I also noticed that I was charged $120 when I actually never even used the truck as I had a person issue that came up. This feels like a scam…

Rating:

2.0

Clean the trucks the front cab was filthy. The cargo space in the back was wet. Truck was dropped 1030 Thursday night not due back in into 10am on Friday. This facility did not check the truck in until 12 pm on Friday and charge me For a 3. Day rental instead of 2. Also I filled the gas tank to 1/2 I put in 14 gallons at this station s pump which is where the gauge was when I picked it up. I have the receipt. This station charged me $27 for gas claiming I did not fill to the level that I received the truck. Total BS and a scam at this station. I have A corporate account and spend a lot of money with UHaul and will requesting an audit of my account. They are cheating people. I was charged an extra &70. I caught them and the owner is pissed. Very rude to me when I spoke with him about this situation

Rating:

1.0

The Uhaul representative deflated the actual milage of the vehicle by 20 miles. Making it seem as if I driven more than actually. The section on the contract where it shows the amount of gas, that section was not accurate. The contract showed 1/4 over the actual amount. For example. The contract shows 1/2 full and the truck shows 1/4 full. They're inflated and deflating the milage and fuel level to rip off the customer.

Rating:

4.0

All was well. Customer service was great.

Rating:

2.0

My reservation was canceled. Location is slow and unsafe to check in. I waited over an hour to rebook reservation. Would not recommended and would willingly dive out of the way to avoid using this location ever again.

Rating:

5.0

So thankful they were open 24/7. This was very helpful.

Rating:

4.0

The Check Engine light on the vehicle was on

Rating:

5.0

The staff was great with accommodating me and my last minute needs!! Thanks guys!

Rating:

5.0

If you need to move I would give this place a 10 stars if allowed. The owner is very friendly. He allowed me to keep the truck pass the time I rented it free of charge. Babu is a very very nice guy. Definitely check him out if you need to rent any UHual trucks and equipment.

Rating:

5.0

Very disappointed that they would place a hold for 80 miles. It’s not fair to the customer not to tell them upfront how much the hold is for. $179. Hold on funds after asking how many miles I was going to use. The total cost was $63. Now I’m waiting for funds to be released. The truck was parked in the back. I am the customer has to locate the truck myself. It was 6 am in the morning and DARK. I drove less than 15 miles. The location was perfect but the service in all but could have been much better. Customers showed ups be told a head start on f time what the policy would s. Not at the time but f pick up!!!!!

Rating:

5.0

Very friendly people

Rating:

2.0

The vehicle needed a wheel alignment and smelled awful. The location had multiple people sleeping around the vehicles and the store doesn’t have marking for the U-Haul checkin/dropoff. Checkin did not include pre-trip check for mileage, fuel, or pre-trip pictures.

Rating:

2.0

Gas station didn’t care about rental or customer

Rating:

5.0

Well impressed with Brian and Melinda and Angel and everyone at the warehouse. Very cooperative and friendly. Great staff.

Rating:

1.0

I was stereotyped although I was a repeated customer the manger was rude hanging up phone even though I had everything they asked for then I was given my rental out of malice

Rating:

2.0

The van smelled heavily of old cigarette smoke and there were large paint stains in the truck bed

Rating:

4.0

this drop off location is convenient for me to use, but the parking lot is very small and restricted, with many customers pulling in and out to the gas pumps close by.

Rating:

3.0

The parking lot space is quite junky and filled with various UHaul trucks as well as people hanging out in the parking lot, playing music, drug addict nodding in and out, etc. While I would recommend it, make sure you take a male up there with you as I wouldn't have felt safe without my son.

Rating:

1.0

My bill was 50 dollars they deducted 151 dollars from me.

Rating:

4.0

Very convenient and lots of vehicles available. Very friendly staff!

Rating:

3.0

Attendant was unfriendly and seemed annoyed by my questions.

Rating:

1.0

Was switched from a location 5 minutes away to this on 20 min away. No online check-in. Had to go inside the mini-mart. It took over 20 minutes to get waited on. Was treated VERY DISPRESPECTFULLY. The man behind the counter actually addressed 2 men standing behind me, who came in 10 min after me, to answer the exact same questions I had.

Rating:

1.0

TMPS sensors not working in truck, couldn’t understand the employee, they failed to give me the truck that I requested, location is in the hood

Rating:

5.0

Fast service

Rating:

4.0

Guys were great.

Rating:

4.0

there was a slight hiccup in trying to rent my truck with my phone like i normally do, but after calling and getting help from a customer service rep, the rest of the experience went smoothly. Probably the only time i’ve every requested part of that “50 dollar guarantee” though, for my troubles.

Rating:

2.0

Cashier left the rental transaction midway and started to take gas station customers. Was passed thru two employees and waited to finish the process then not told which of the lots to find the vehicle so I end up walking around the entire lot.

Rating:

1.0

Clerk who took care of us was rude and did not know what he was doing

Rating:

1.0

The store manager was rude and he accused me of stealing one of his Dolly’s even though all of his Dollies were orange and mine is black. After realizing that we weren’t taking his dolly he did not apologize and Then he went on to say that he was gonna charge extra because I got upset that he accused me of stealing.

Rating:

3.0

All was well.

Rating:

1.0

Let a person know the fees that is not presented in the email reservation

Rating:

1.0

Gaining Access was terrible. No one understood English. All my concerns and questions weren't address. I believe my mileage wasn't calculated properly. They charged for 18miles 10 miles weren't even used and what was calculated isn't correct no one has followed up with me yet. Still waiting

Rating:

5.0

There is not anything to improve on that I can see right now. The process for returning the rental was fast and smooth.

Rating:

2.0

U-Haul smelled like piss so maybe trying cleaning them 50x better than what that was. I’m not sure if I was. Tripping but it sounded like the U-Haul would jerk when I’m driving or slowing down the speed and it also sounded like something was rattling on out in the vehicle which had me nervous to drive in the first place

Rating:

1.0

If I had the option of giving ZERO stars, I would've. On top of the truck not being cleaned out before we rented it, they over charged us. We had it for 24 hours exactly and had to put gas in the truck since it was on E and the previous renter left trash in the front and a busted tv in the back. They charged $120 over what the app quoted us. I reserved a different location and was automatically sent to this HORRIBLE location. When dropping the truck off days before the rental was due back, they weren't even going to check it in to give us the receipt immediately. An employee got an attitude because we asked for them to check it while we were there so they couldn't charge us for what they gave us. Don't ask about the amount they're supposed to refund you because they have already overcharged you to not have to give one. I've used U-HAUL several times and this is the absolute worst experience I've ever had.

Rating:

5.0

fast service

Rating:

3.0

The vehicle moved very quickly forward while we were at a stop light and foot on brake. Roadside assistance came very quickly, however, unable to "replicate" the problem so insisted it was safe for us to drive. We were very uncomfortable with this, however, were given no other options but to drive it 1 hour back to our original return location. All we asked to do was to return it to a closer location to where we currently were, however, were informed we would be charged more for this. UHaul does not care for customer safety.

Rating:

5.0

Transactions and locations was easy to find and the mobile app was user friendly!

Rating:

4.0

Very nice, friendly, polite attendant. You could tell he appreciated the business. Truck was clean and in good shape.

Rating:

4.0

I dislike having to go on the website. I prefer to talk to a human for which I did. The woman Alexis did a wonderful job registering me.

Rating:

5.0

The pickup was quick and easy at the front desk. The truck was in good condition throughout the whole move. We filled gas to a quarter tank at their pumps, and returned it with no issues. I would rent from this location in the future. (I rented the 26 foot truck).

Rating:

2.0

i got charged $199 when i picked up the truck then another $157 once i returned it and filled the tank back to where it was

Rating:

5.0

great for what I need but a little too expense

Rating:

4.0

Good service

Rating:

2.0

I filled the tank to full, but they still charged me for the gas. The tank couldn't be any fuller than it was. I took it as a scam.

Rating:

1.0

I worked for uhaul 89724 when I was in college so there are certain standards I knew that weren't being met. 1. Check engine light was on , and I believe the last that the truck was inspected was along time ago. Secondly they were extremely rude and had no idea what they were doing. They changed my reservation in the middle of my rental. From one day to 2 days 80 miles. I called and asked why , they guy got angry with me, turns out the truck was only available for 3hr instead of letting me know, they just went ahead and changed it mid rental. 3. They do not keep the truck clean. I understand it's a dealer but they are pretty bad.

Rating:

4.0

I will tell friends and everybody about this company. Everything would fine just waiting to get my money back on my card my deposit.