Customer Reviews for Evergreen Trailer Sales Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Evergreen Trailer Sales Inc

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Gene P.
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Customer did not leave a comment.

Michael B.
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I tried to communicate to the drop off location in Falls Creek Va that the truck needed maintenance. Front end was loose and truck wandered. Makes a very tense drive when having to counter steer constantly. My guess....tie rod ends. ? I drive truck for a living and it is a very common easily repaired problem. Can also be dangerous. No one At the drop off end seemed to care and the truck was scheduled to go out again right away. Week spot in the company's safety program. Probably go back to Penske next rental. Thanks for asking though. Good luck.

John S.
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The truck was clean but the engine really strained even going up minor inclines.

PAUL EDWARD A.
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Nice local location. Very helpful

David C.
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The truck had a drive train "clunk" forward to reverse and reverse to forward as if a universal joint was gong bad. Also noisy drivetrain/ trans when decelerating which also could be a u-joint. Was afraid of breaking down short of my destination.

Bruce B.
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Pickup before they opened and when we returned it he didn't know were. Only had it for 2 hours.

Lauren U.
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The guy showed up 30 minutes late and said “you're lucky I showed up at all”. Zero professionalism... I would not go back here.

Michael C.
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The Truck 24/7 app did not work well. U-haul needs to make it very clear that customers must arrive at the pick up time, not after. Pick up ended up taking almost an hour after being on hold 45 minutes, after midnight, in the rain.

REBECCA V.
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Customer did not leave a comment.

JEFFREY T.
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Thomas M.
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Customer did not leave a comment.

JOSEPH F.
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The attendant was actually efficient, fast, helpful and courteous. The facility is lacking in organization, difficult to walk through.

L M.
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Store closed and posted phone number was disconnected. Very poor service.

Aaron J.
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The location looked like a dump site and not clean at all afraid of cutting myself or getting nails in tires just needs to shut down thats how bad it looked

Benjamin F.
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Customer did not leave a comment.

Cyndell K.
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Kevin L.
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They do not come outside and help at all. The tire was dry rotted and flat. I don't think they check the trailers when they come in.

Brian N.
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Have the truck that was promised available...I am a real estate agent with Berkshire Hathaway and sell 15 million a year ...I will never recommended u haul

karl L.
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Had a scheduled appointment there and nobody was even there property was a junk pile had to wait for somebody to show up and somebody finally showed up and said he hasn't showed up yet and we said no the place was still locked up totally unhappy with service what a dumpheap

KEITH G.
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Customer did not leave a comment.

Shawn M.
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The location went out of his way to help me get the trailer I wanted but when the trailer was delivered to him it was not the trailer I had wanted. The size was right 6' x 12' but it did not have a ramp. The owner of the location was told it would have a ramp but when he got it, the trailer did not have one. The owner was able to help by letting us use some removable wheel ramps which did work. But we were disappointed that we did not get the trailer promised. It was not the owner of the location's fault.

Charles W.
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Customer did not leave a comment.

Michael P.
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Robert B.
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Richard W.
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Jodi F.
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Donald W.
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Thomas T.
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JUDY F.
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raneisha P.
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The guy was great and really helped to minimize costs!

Al K.
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Customer did not leave a comment.

Gregory F.
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Rented a 6x12 trailer , had to hook it up by myself and no check of lights or safety chains were performed by U-Haul rep.

Raymond G.
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Customer did not leave a comment.

TIMOTHY H.
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The truck was 2qt low on oil and shake really bad at 65 MPH.

Connor D.
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Customer service at this location was the very poor. I would not recommend this location to another customer. The equipment I rented was in bad condition. The truck battery died overnight and I had to jumpstart the truck in order to be able to use it.

David U.
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Arrived at my requested pick-up time at 7 am. Was told to wait till 9am for the scheduling department to open up to be allowed to get the keys and get going. You know, why send a confirmation if that time isn't available? People plan there days and weeks around this one day to move and 2 hours is a decent chunk of time of wasted daylight. Very poor handling, pretty unsatisfied.

FLYNN TIRE G.
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Evergreen trailers is the best!! Every time I need a Uhaul, they have one! Thank you!!!

David L.
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Customer did not leave a comment.

jay P.
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Lorrie D.
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the service was great.

LAWNY S.
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This location did NOT put that I was dropping truck off at the location that was close to where I was moving. this resulted in me paying ALOT MORE for the truck rental. Corporate will know about this.

LESLIE K.
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Nothing to improve from my side of it. The guy was kind ,courteous and polite!

Kimberly M.
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Customer did not leave a comment.

Dennis W.
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Customer did not leave a comment.

Jarrod C.
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Ray B.
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Matthew S.
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David G.
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It was the only game in town so I had to use it.

Donald S.
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Customer did not leave a comment.

Allen K.
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Robert F.
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Deborah P.
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Rebecca B.
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I had a truck reserved for 9a.m. The person didn't even show up to open the business until 9:25. There was no greeting, no welcome so I stated my business that I reserved a truck. I was disrespectfully told to HOLD ON A MINUTE. You see, I was interrupting his coffee and breakfast he picked up on his way to being late for work. Once he got the computer fired up and found my reservation he asked what else I had ordered besides the truck. I said 2 dozen moving blankets/pads, a dolly, a furniture dolly and the insurance coverage. He said well what's an fm or an FD? I said I had no idea and he rolled his eyes and commented under his breath. Finally he got the truck and said for us to meet him outside and he would get the equipment. He went to get the blankets/pads from the shed that had been left open all night in the rain. I said I don't want wet blanket....I'm trying to protect my furniture, not damage it. Fine he said and opened a couple trucks that had been returned and got blankets out of those....there weren't enough so he threw some wet blankets in too. Then he proceeded to talk down to us and say....see how these blankets are folded? They need to be folded EXACTLY like this or I'm charging you $2.00 a blanket. The sign in the truck says please fold the blankets...it doesn't say how EXACTLY they should be folded. The truck had old coffee cups in it, the back had to be swept out before we loaded furniture. I returned it in the same condition it was given. The entire experience was so unprofessional and I actually walked away feeling degraded. I also asked where the key drop off was because I would be returning the truck late at night. He said there are signs...you will find it. WOW What a shame. That business has been in this town as long as I can remember...never did I dream it would be a huge mistake to use this place to rent a u-haul. I will never give them repeat business (unfortunately I have to rent again to finish my move) nor will I recommend it to anyone....I will instead tell them of my experience and they can make their own decision.

allan H.
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Customer did not leave a comment.

Robert K.
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Correct store hours from 2 pm to 12 noon on Saturday .Shop took rental information such as date of birth,credit card , and driver license data over the phone and advised they would leave the contract inside the trailer. They failed to do so and I had to call Uhaul to get a copy of my contract emailed to my phone.

Dennis W.
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Customer did not leave a comment.

donna W.
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We we're very satisfied with our experience.

Brian V.
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Customer did not leave a comment.

MARIE S.
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CLINTON W.
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BRIAN S.
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Steve B.
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Joy S.
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FRANK S.
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Made reservations over internet when I went to pickup they didn' have the trailer I ordered had to travel back. 15 miles to get the right trailer

Matthew K.
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Customer did not leave a comment.

Debbie P.
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This was a drop off location , no one was there

Drew G.
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Customer did not leave a comment.

MARK N.
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Always friendly

CLiff T.
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Customer did not leave a comment.

mark N.
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Great service

Jonelle H.
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Time it took to get was poor, my reservation was cancelled for some reason I was charged wrong mileage price

Bryan S.
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Car hauler was not available when I arrived. Counter person quickly started calling multiple people and found one nearby. Slight delay, but great service !

Paul G.
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HAVE AFM'S CHECK UP ON THIS DEALER AND MAKE SURE EQUIPTMENT IS IN GO WORKING ORDER AND READY FOR THE NEXT CUSTOMER

mark N.
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Nice place

steve H.
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Customer did not leave a comment.

mark N.
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Warm an inviting

mark N.
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Super friendly place

TIM M.
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Customer did not leave a comment.

TERRY LEE S.
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We rented a trailer and stand to put the trailer on would have been nice so we could have unhooked the truck from the trailer to load the truck

Desta C.
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Customer did not leave a comment.

mark N.
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Nice drop off

FRANK P.
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zero issues

RONALD EDWARD K.
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Customer did not leave a comment.

Marco B.
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Chris showed up on Labor Day so I could get an auto transport. He went above and beyond to help me. I very much appreciate it.

Chris H.
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Rear door or trailer was very difficult to open and close. At one point it got jammed and wouldn't move. This is not the locations fault

mark N.
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Lots of room. Easy drop off

mark N.
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Very nice people

joe S.
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that would depend on customer, was fine for me

CHRISTOPHER LEE W.
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Customer did not leave a comment.

CHRISTOPHER H.
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Customer did not leave a comment.

Mercer C.
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All in all, a very good experience.

PAUL W.
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Customer did not leave a comment.

PATRICIA H.
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Customer did not leave a comment.

GABE P.
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The customer service at this U-Haul store was above reproach. I would absolutely recommend this site to someone.

KATHLEEN H.
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I will never rent a u haul again because I was over charged and deceived by the company!

ROBERT C.
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Customer did not leave a comment.

YEVGENIY S.
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Customer did not leave a comment.

Elizabeth S.
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We dropped it off when they were closed; therefore, we did not talk to anyone.

BILL M.
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The door needed lubricated..very hard to open and close. It was an older trailer but served my purpose Evergreen was very quick and helpful.

AMBER M.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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