Customer Reviews for Evergreen Tropical Food Mart
(U-Haul Neighborhood Dealer)

158 reviews

2401 Clay Rd Ste D   Austell, GA 30106

(678) 945-9605

Location Hours

  • Mon-Fri: 12 pm - 9 pm
  • Sat: 12 pm - 8:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(678) 945-9605

2401 Clay Rd Ste D
Austell, GA 30106

Services at this Location:

Location Hours

  • Mon-Fri: 12 pm - 9 pm
  • Sat: 12 pm - 8:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I don't think you could do anything to improve it. The experience was perfect!!

Rudulph A. 
Rating:
1.0

Y'all over charged me for driving 35 miles

Ciera J. 
Rating:
5.0

Customer did not leave a comment.

SHULANDA L. 
Rating:
5.0

Customer did not leave a comment.

SHULANDA L. 
Rating:
2.0

Clean the truck, including the cigarette ash, include all of the equipment requested, and actually be available during your business hours if customers need help.

Stephanie H. 
Rating:
4.0

Needs to be open when the hours are listed.

Christian A. 
Rating:
5.0

Customer did not leave a comment.

Yvette H. 
Rating:
5.0

Customer did not leave a comment.

Yvette H. 
Rating:
3.0

Although I arrived approx 5 mins earlier than appr, the rep wasnt onsite. He was called to advise his customers were onsite. I was informed that his arrival delay was because he was getting the oil change in his vehicle. Once he arrived, no acknowledgment oil r apology for the delay. That could have help. He placed his personal items in the fridge, walked over to the computer and I ask if he could assist with me. He proceeded to ask questions that were in the computer. I advised I paid online for all services including insurance. Once transaction was completed, I thank the ladies in the store for their numerous attempts to reach the rep. The trailer was clean. No issues until return. The return location indicated they didnt have any room to accept the trailer and provided directions to return to a different location. Follow up from the u-haul rep via phone confirmed that the second location did not close out the res...but all was good. No further calls with issuel

Anthony H. 
Rating:
5.0

Give more time

SHULANDA L. 
Rating:
3.0

Convenience store, pain-in-the-ass parking, congested. Never saw any personnel.

John S. 
Rating:
2.0

Customer did not leave a comment.

Adam W. 
Rating:
4.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

No comments, excellent service!!!

WESLEY D. 
Rating:
5.0

Walter was very kind and happy. He was very efficient and thorough and made a very long moving process end with a very pleasant experience! Thank you so much for your good energy Walter. U Haul should be proud to have you on board!!

Laura W. 
Rating:
5.0

Customer did not leave a comment.

LulaG H. 
Rating:
5.0

Customer did not leave a comment.

Acie J. 
Rating:
2.0

Wait time was very long.

sambadop T. 
Rating:
3.0

So proud of Wynn Reagon. Great job. She is absolutely amazing and made me feel very comfortable.

MATTHEW B. 
Rating:
5.0

Customer did not leave a comment.

johnson C. 
Rating:
1.0

Customer did not leave a comment.

Kathryn W. 
Rating:
1.0

This guy who was in charge of renting the uhaul was late for showing up to have me sign for and pick up my truck, my pick up time was 5:00 and he showed up 45 minutes late. When it was time for me to return the equipment it was the same long wait, I also asked him to take payments from two different cards but instead of doing what I asked he went ahead and charge one cards and said that he didn't know. This is the worst place to rent from, they have customers waiting for a very long time.

Cleston W. 
Rating:
1.0

The check in process online took me an hour. I did not receive an appliance dolly like I ordered. I even confirmed verbally on the phone earlier that week with an agent I did order one. Two days in a row of ordering truck and both were horrible experiences.

Mistie G. 
Rating:
4.0

The vehicle wasn't totally cleaned but considering it is used for moving it was acceptable after sanitizing with Lysol and wiping down seats.

Gloria E. 
Rating:
5.0

Customer did not leave a comment.

REGINA GAY W. 
Rating:
5.0

Customer did not leave a comment.

India J. 
Rating:
3.0

Customer did not leave a comment.

Rosie A. 
Rating:
3.0

Customer did not leave a comment.

Katie A. 
Rating:
2.0

The equipment we paid for was not in the truck. It was over an hour before we got the truck. The facility was closed and I was not notified about the share app.

Marlon C. 
Rating:
2.0

I asked for a dolly and blankets. None were in the truck and I need to be credited for them

TREVOR C. 
Rating:
4.0

Took about 30 min to get checked out

AARON C. 
Rating:
2.0

My equipment was not in the truck, nowhere to be found around the buildings had to pay for equipment I didn't get then reorder AND repay. Terrible experience.

Jessica M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
2.0

None of the items requested (dollies) were in the truck when I picked it up. I tried waiting for the store to open, and after 30 minutes minutes I left.

PRISCILLA B. 
Rating:
5.0

Customer did not leave a comment.

Valerie S. 
Rating:
1.0

The truck didn't have gas in it. I told the agent but unconcerned she told me to call Uhaul customer service. NO HELP. The dolly and packing blankets had been used by the previous renter and was not put back together but left in back of truck loose. I would NOT rent from this location. There was no place to park the truck. Big parking issue s at this location. Horrible customer service. Less than 1 star.

Marsha M. 
Rating:
5.0

Customer did not leave a comment.

Brad P. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL N. 
Rating:
4.0

Customer service was great

Arnold P. 
Rating:
5.0

Customer did not leave a comment.

RASHAID J. 
Rating:
5.0

Very courteous very helpful and

DERWIN H. 
Rating:
5.0

Very Nice Operation..

Qudsia H. 
Rating:
5.0

Customer did not leave a comment.

Arcadia A. 
Rating:
5.0

Customer did not leave a comment.

Tommie C. 
Rating:
2.0

I had issues with the website and the pick up which put me behind by an hour and I didn't get everything I needed to get done including being able to refuel the tank. It was a very frustrating and annoying experience.

Haley O. 
Rating:
5.0

Customer did not leave a comment.

Victavia D. 
Rating:
3.0

Stop over charging us

SHULANDA L. 
Rating:
5.0

Customer did not leave a comment.

Corey M. 
Rating:
5.0

Customer did not leave a comment.

CECILIA L. 
Rating:
4.0

Customer did not leave a comment.

Karenah T. 
Rating:
4.0

A good place to rent moving truck, thanks a lot.

cynthia A. 
Rating:
3.0

Customer did not leave a comment.

Terica W. 
Rating:
2.0

Truck had alot of mechanical issue & isn't safe on the road.

Walter M. 
Rating:
3.0

I was charged for blankets that were not provided. I notated it but was charged

Monica G. 
Rating:
5.0

The person who manages the location is very respectful

Toyin A. 
Rating:
4.0

Customer did not leave a comment.

MARGUERITE L. 
Rating:
3.0

Clean rear of truck. There was a box spring left inside of the bay that I had to store and return in order to move. Also the gas tank was under a half of a tank, but the agreement a listed over a half of a tank (shady practices).

AbiYah Y. 
Rating:
5.0

Customer did not leave a comment.

Afolabi O. 
Rating:
5.0

Customer did not leave a comment.

EMMANUEL T. 
Rating:
2.0

I was charged 3 different times for this ONE rental. Yet, I was emailed ONE receipt with one price. What are these other 2 charges? Why?

quaterris R. 
Rating:
1.0

THIS LOCATION STOLE MY CREDIT CARD INFORMATION. I had to receive a new card after their partner store under the SAME NAME tried to charge me over $6,000 on my card! We will rent Penske next time because of the interaction at this location. It also smells horrible inside and their customer service was AWFUL.

Timothy N. 
Rating:
5.0

Customer did not leave a comment.

Meridian B. 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
1.0

They didn't have the truck I reserved, in was forced use a larger truck whcih cost more.

HENRY D. 
Rating:
1.0

Better customer service.

Catherine H. 
Rating:
1.0

In everything! A FUCKING shame! I will never again! Use uhaul services! You guys FUCKED me over on my reservation from July 23 that I booked for 08/29/2020! Then gave me the run around!! Held me up! Customer service hung up on me 3 times! Talk to a lady in customer service he attitude was nasty!! Nasty ass BITCH!!! You all didn't even confiscate me at all!!! For the inconvenience!!! NEVER AGAIN!!!! HORRIBLE IN THE ATLANTA METRO AREA!!!!

Deante J. 
Rating:
4.0

Customer did not leave a comment.

Rita F. 
Rating:
5.0

Customer did not leave a comment.

neanza T. 
Rating:
5.0

Have someone available so you don't have to wait so long.. Thanx

Gayle J. 
Rating:
1.0

Have the truck cleaned to begin. My belongings got dirty! The truck smelled like fish just like the store I rented it from as if they used it for personal use. The guy was rude as well.

Jacaline R. 
Rating:
1.0

Make sure u refund the person that didnt use all they miles they paid for

Wendell G. 
Rating:
3.0

Better dolly

Eric T. 
Rating:
3.0

Reduce wait time

Adrienne D. 
Rating:
1.0

Was over charge and now having to fight to get my money back

wade S. 
Rating:
1.0

Horrible customer service, very rude and disrespectful

Melesa P. 
Rating:
4.0

Customer did not leave a comment.

andrew B. 
Rating:
4.0

The owner was curious, professional and friendly. I experienced everything that I expected from U-Haul service centers...

Milton C. 
Rating:
5.0

Customer did not leave a comment.

Lori V. 
Rating:
5.0

Customer did not leave a comment.

Erica Q. 
Rating:
5.0

Customer did not leave a comment.

Takeensha M. 
Rating:
2.0

Uhaul check in was delayed since no dedicated area to check out. Owner managing store as well that is crowded and smell was more than tropical. Reserved furniture pads that were not available. Also owner was too busy to check in vehicle Saturday. Received updated email on Sunday.

Sheryl C. 
Rating:
5.0

Customer did not leave a comment.

Takeensha M. 
Rating:
1.0

Stop stealing people's money by overcharging their credit card!!!

lester M. 
Rating:
1.0

Not rent at this location

Mykail C. 
Rating:
5.0

Amazing store front and staff at this place. They were on time and very trust worthy people. I will handle all future uhaul transactions at this location.

Chukwuemeka O. 
Rating:
5.0

Customer did not leave a comment.

Marsha O. 
Rating:
4.0

Customer did not leave a comment.

irma K. 
Rating:
2.0

The gas hand wasn't where they claim it was. I had to drive from one pick up location to another

Cassandra A. 
Rating:
5.0

Mr Walter was Very professional explain everything to me and details highly recommend his services thanks awesome job

Troy J. 
Rating:
1.0

Bad battery in truck

Henoc M. 
Rating:
5.0

Customer did not leave a comment.

jessica L. 
Rating:
4.0

Customer did not leave a comment.

Gevin G. 
Rating:
5.0

Customer did not leave a comment.

DOMINIQUE L. 
Rating:
5.0

Keep doing what you're doing with excellence.

cynthia H. 
Rating:
1.0

I reserved a truck online and when I got to the location they didn't have it so I had to get the larger size, so the man had to cancel my 1st reservation and create a new one, i told him twice it was a one way trip and i would be dropping of in Dallas he repeated it back to me and said ok, yet when he made the new reservation he put the drop off back at his location. Had to yet again cancel and make a new reservation which took an additional 45 minutes because he doesn't even know how to work a computer.... very disappointed. I had only chose that location because it was convenient...

Jeanelen H. 
Rating:
2.0

Customer did not leave a comment.

Jalexis T. 
Rating:
3.0

Customer did not leave a comment.

lavoyne M. 
Rating:
5.0

Still have a hold on my debit card a month after account closed.

James C. 
Rating:
4.0

Customer did not leave a comment.

June M. 
Rating:
4.0

Nice people too, I usually buy from their shop, the personnel is very nice, the shop was before I dropped off.

kossi V. 
No reviews have been submitted for this location.

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