Customer Reviews for Evergreen Tropical Food Mart
(U-Haul Neighborhood Dealer)

Rating:

3.0

There was not a dolly “. iPad for one and it made my move hard

Rating:

4.0

My initial location was HARVEYS EMISSIONS 792 VETERANS MEMORIAL HWY SW MABLETON, GA 30126 and I was forced to switch locations because no code was given as the employee said over the phone a day or two before pick-up that he would be there to greet me and he was not. I called multiple times the morning of while waiting onsite and was unable to reach anyone at the location. I was finally contacted about an hour after my initial calls and 90 minutes after my reservation time. Thankfully there was another truck I could reserve but it was an additional ten minutes away causing a further delay in my morning.

Rating:

1.0

Professionalism and took entirely to long

Rating:

1.0

My experience today was horrible!! My reservation was confirmed but not completed which caused a delay in picking up the truck. I was on hold with for an hour before I got a rep to assist me I tried the chat app I tried calling multiple times and I finally got someone to help me the lock box was difficult to get the keys out and when I dropped the truck off at 12:30 it couldn’t close out the reservation and I was charged 15.00 more then I was supposed to pay I would not be using U-Haul again

Rating:

2.0

The appliance dolly was missing. I had to drive 26 miles round trip to get one. The U-Haul app was finicky and I had to sign 5 times to get it to work. The signature box scrolled while signing.

Rating:

3.0

Decent

Rating:

2.0

Keys were not in the right place, back of the truck was dirty, paperwork filing was incomplete upon arrival and leaving, the rented equipment dolly wasn’t available in the truck.. although the owner was nice and helpful

Rating:

4.0

I'm disappointed with the gas consumption for a distance of 10 hours I spent $375 on gas really too much I'm not happy.

Rating:

2.0

Horrible experience, no keys to U-Haul at first pickup location. Customer service redirects me to a new location and the U-Haul I get is full of someone else’s stuff!!!!! Then when it’s time to finally turn in U-Haul, website AND app crash and I spend 45 minutes sitting and waiting on the phone with customer service. Do better.

Rating:

1.0

Worst UHaul Experience I’ve ever had. Self check in and there was no key in the box for the truck that I reserved plus the back of the truck smelled like crap. I had to call customer service and she was able to switch trucks. New truck there was no utility dolly that I paid for.

Rating:

1.0

I was charged for 2 days and used it one. Was told husband if the business would not after drop off. Was told uhaul have trackers and it would show when turned in. I will NEVER rent from this business again!

Rating:

2.0

Zero organization at this place! Extremely unprofessional and just overall a mess! Was double charged for a tow dolly that still hasn't been settled! Will definitely go with another rental company in the future! U-Haul needs to do a better job of policing and verifying that these independent distributors are giving their name a good light! Horrible experience all around!

Rating:

1.0

The equipment was very poor the environment was disgusting and the attendant was not knowledgeable.

Rating:

2.0

Boards in the back of truck, didn't see till i open up the back area. During drop of, some rude employee asked me(after already parking) to move the truck to another location, even I placed it right where I picked it up from

Rating:

5.0

Great! I will Def use it again

Rating:

1.0

The Self Pick up was horiible. Customer service unreliable. Spoke to 5 reps. Reservation for 2:30. Finally at 5:30 spoke to a female rep who had some sense and was able to complete my reservation. I do not recommend self pick up at this location.

Rating:

1.0

No one was there to assist, the property looked run down and out of service. My Uhaul wasn’t even checked in after I got it so Uhaul ended up calling me & texting me saying that I had an overdue rental a whole day later when I only had the truck for 2hrs. Like why was the truck not checked in for a WHOLE 24hrs & then some? Like that was crazy.

Rating:

5.0

Really good location and the owner of the store was great help when I first picked up the truck!

Rating:

1.0

I returned my trailer on 7/17/23 I TOOK PICTURES BUT COULD NOT GET THE APP TO WORK PROPERLY I KEPT GETTING AN ERROR MESSAGE EVEN AFTER I TURNED ON MY LOCATION.MY RENTAL DID NOT CLOSE UNTIL AFTER 19TH AFTER MY CALLING SEVERAL TIMES TO THE 1-800 NUMBER THE PLACE OF DROP OFF(Evergreen Tropical Food Mart in Austell, Ga) I could never get anyone on the phone and no matter what time I went there and I went there 3 times at different times on different days and the place was never opened even though the sign on the door said open Monday-Friday from 10am-10pm. This place was not in the best of locations . U-haul you can do better!

Rating:

3.0

They were not open therefore I had this use the Dropbox to put the key in.

Rating:

1.0

Foremost, I will be writing a formal complaint to the president of uHaul. I had a reservation for a different location and my truck was given away. I was told first come first serve. I had a reservation. Instead, I was sent to this deplorable place. The location smelled horrible, the staff had left and I was told to go online. I was sitting in the middle of a parking lot. An hour and a half later, I finally got my truck; four movers were sitting on the clock. When I went to drop it off, the location had turned into a nightclub. There was nowhere to park, cars parked haphazardly blocking each other in, intoxicated people were bumping into me, and the music was so loud that it gave me a headache. Finally, someone took the truck keys from my nephew. I retrieved the keys after it took me ten minutes to locate the person. I went online and left the truck. I was afraid for my safety and put in an untenable situation! There is no way that uHaul should direct anyone here. The only positive was the male 800 representative that tried to fix an already bad situation, not of his doing. uHaul owes me the rate of $20 per hour, for one-and-a-half hours per four drivers. The same business ethics that apply to your customers, should apply to uHaul.

Rating:

2.0

First time I've had an issue with this location. There was no sense of urgency. I was there 5 minutes early it took almost 45 minutes to check me in because the owner was too busy being distracted and it took nearly another 45 minutes to return the trailer after I went in and informed him the fence was locked and I couldn't get the trailer back in. Is give another chance in the future but this time was really bad

Rating:

5.0

good customer service

Rating:

2.0

There was no one on site at pickup, which is fine because the app was easy to use. At drop off there were people working but they still asked me to use app. Just weird. Bigger issue is that I ordered a hand truck and blankets. Neither were in truck at pick up so I had to go to Lowe’s and spend $89 to purchase a hand truck. I was still charged $27 for the hand truck and blankets.

Rating:

5.0

I had no problems. Will used them again

Rating:

2.0

The dolly was not there and I was charged. Took too long to self check in. Location was not clear nor was time. Terrible experience

Rating:

1.0

The people were very nice (although a little slow to check out). The big problem was the horrible smell inside the store. I don’t know what it was but it nearly knocked me over. It was pretty bad, y’all.

Rating:

3.0

Clean Up!!!

Rating:

5.0

Very nice people. I ordered the truck a day before and they took very good care of me. Price was good.

Rating:

5.0

The process of virtually checking in should be explained better.

Rating:

5.0

Nothing

Rating:

1.0

I had to wait on the wife to go get her husband because he was in a class then once I took the truck back I had to wait again so that she can go get him to ring up everything and I feel like I put down more mileage than it really was because when I took the truck he didn’t come and inspect it he didn’t check the amount of gas they were other people in the store which may put lotta distractions the wife needs to know how to do U-Haul or someone else

Rating:

3.0

Location was locked and looked dirty. We only were able to return the truck cause they happened to return to the location while we were waiting.

Rating:

5.0

It was simple with a very good customer service. I will definitely continue to rent from this location.

Rating:

1.0

I used the 24/7 checkout because the location was closed on Sundays. The checkout process did not have clear directions, so the whole process of getting the keys to my rental is too much to type, and I ended up spending much more than I thought. I would have been better off going with a moving company.

Rating:

5.0

Easy rental

Rating:

5.0

This was by far one of the best and easiest truck rentals I've had. Two thumbs up.

Rating:

4.0

Receiver met us outside, was extremely nice & walked us out back to drop it off. My only regret is that we needed to drop it off Sunday afternoon or EARLY Monday so we could get back on the road & the store was closed. There wasn’t a secure place to leave a trailer when the store wasn’t open… that I could see upon driving by. Other than that, it was a smooth transaction from start to finish.

Rating:

4.0

The mirror was cracked, the interior smelled of cigarettes, and the back was dirty. Wouldn’t prohibit me from ordering again in the future, but it was definitely disappointing

Rating:

5.0

I don’t think you could do anything to improve it. The experience was perfect!!

Rating:

1.0

Y’all over charged me for driving 35 miles

Rating:

2.0

Clean the truck, including the cigarette ash, include all of the equipment requested, and actually be available during your business hours if customers need help.

Rating:

4.0

Needs to be open when the hours are listed.

Rating:

3.0

Although I arrived approx 5 mins earlier than appr, the rep wasnt onsite. He was called to advise his customers were onsite. I was informed that his arrival delay was because he was getting the oil change in his vehicle. Once he arrived, no acknowledgment oil r apology for the delay. That could have help. He placed his personal items in the fridge, walked over to the computer and I ask if he could assist with me. He proceeded to ask questions that were in the computer. I advised I paid online for all services including insurance. Once transaction was completed, I thank the ladies in the store for their numerous attempts to reach the rep. The trailer was clean. No issues until return. The return location indicated they didnt have any room to accept the trailer and provided directions to return to a different location. Follow up from the u-haul rep via phone confirmed that the second location did not close out the res...but all was good. No further calls with issuel

Rating:

5.0

Give more time

Rating:

3.0

Convenience store, pain-in-the-ass parking, congested. Never saw any personnel.

Rating:

5.0

No comments, excellent service!!!

Rating:

5.0

Walter was very kind and happy. He was very efficient and thorough and made a very long moving process end with a very pleasant experience! Thank you so much for your good energy Walter. U Haul should be proud to have you on board!!

Rating:

2.0

Wait time was very long.

Rating:

3.0

So proud of Wynn Reagon. Great job. She is absolutely amazing and made me feel very comfortable.

Rating:

1.0

This guy who was in charge of renting the uhaul was late for showing up to have me sign for and pick up my truck, my pick up time was 5:00 and he showed up 45 minutes late. When it was time for me to return the equipment it was the same long wait, I also asked him to take payments from two different cards but instead of doing what I asked he went ahead and charge one cards and said that he didn’t know. This is the worst place to rent from, they have customers waiting for a very long time.

Rating:

1.0

The check in process online took me an hour. I did not receive an appliance dolly like I ordered. I even confirmed verbally on the phone earlier that week with an agent I did order one. Two days in a row of ordering truck and both were horrible experiences.

Rating:

4.0

The vehicle wasn't totally cleaned but considering it is used for moving it was acceptable after sanitizing with Lysol and wiping down seats.

Rating:

2.0

The equipment we paid for was not in the truck. It was over an hour before we got the truck. The facility was closed and I was not notified about the share app.

Rating:

2.0

I asked for a dolly and blankets. None were in the truck and I need to be credited for them

Rating:

4.0

Took about 30 min to get checked out

Rating:

2.0

My equipment was not in the truck, nowhere to be found around the buildings had to pay for equipment I didn’t get then reorder AND repay. Terrible experience.

Rating:

2.0

None of the items requested (dollies) were in the truck when I picked it up. I tried waiting for the store to open, and after 30 minutes minutes I left.

Rating:

1.0

The truck didn't have gas in it. I told the agent but unconcerned she told me to call Uhaul customer service. NO HELP. The dolly and packing blankets had been used by the previous renter and was not put back together but left in back of truck loose. I would NOT rent from this location. There was no place to park the truck. Big parking issue s at this location. Horrible customer service. Less than 1 star.