Great service.,Friendly staff!
ROBERT D
Customer Reviews for Everybody Rides Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Location was very fast, efficient, and friendly. Great location.
BRENT CSuper friendly, love this crew!
DYLAN AAfter calling to check on rates and availability, I told the girl I would be there in 10 minutes. The location was 7 miles in the opposite direction. When I got there a lady asked if she could help me. I was there to get an auto transporter. Oh,.....they ALL have reservations. Need I say more.
THOMAS SGreat service. Easy checkin and return
JOHN MI don't think it's right that you charge for the miles you estimate. Based on the information found online, the charge should be for the actual miles used. I didn't like how they charged for estimated miles when the actual miles were lower.
JOSUE BThe location was great but my truck leaked. And it was pouring so all my stuff got wet. There was literally a pool of water in the truck. And I was charged an additional late fee, which could not be refunded at the location, even though the manager told me that I could have the truck until the end of day. I originally thought I would only need the truck from 12-4 but due to the severe thunderstorm, I dropped it off around 4:45. Not too pleased about that but was given a number to call to hopefully be refunded the late fee.
MIRANDA ATara was very friendly and helpful.
LISA HThis is the best pickup location in the area. I rented there 4-times in 6-months and it’s been great every time. The team rent and mounts the trailer for me. Very polite team. It’s my go-to for any trailer or truck needs.
ROBERT GNo space to leave truck after hours. The entrance was blocked off with no space to leave the truck
REIDY OI pulled in and waited at the sign, it took getting out of my car to get service.
HANNAH LExcellent and effecient return process here
Matt KCompletely satisfied.
Joy GGreat customer service
ROBERT GVery clean Very helpful
ABNER VOther than having to drive to two different locations to get the trailer I wanted, fantastic!
THOMAS VDealt with everybody rides in Sebastian in the past always a pleasure to deal w them!!
DONNA BProfessional polite answered all questions. Overall good experience.
Ronald AStill waiting on my receipt. Never got any other emails.
ARTHUR ZI had trouble with the website when trying to upload pics of damage not noticed by the vendor
RICHARD VN/A
JAMES BVery helpful in getting my connection right.
ROBERT Gthey charged my card for a day i did not use
Paul LOverall good experience, only issue was 2 of the 4 tires were way under recommended tire pressure. The 6x12 pulled well.
Tyson ENeeded windshield wipers. Couldn’t see in rain as wipers were worn out.
Dennis WQuick easy and polite.
CHRISTOPHER BAll good
Ronald WI Will Most Definitely Rent From You All Again. Many Thx!
CATHY CI’ve rented U-Haul’s every time I’ve needed a van or truck, and I have GOT to say Everybody Rides is the BEST place I’ve ever worked with! The ladies on duty were friendly, professional to the max, and very helpful. Had the right vehicle for my needs so I was able to take care of my “hauling” needs quickly. VERY WELL RUN BUSINESS! Highly recommend!
sherry aThe girls were great
BILL ZIn and out in two minutes. Great
Robert SQuick & Easy Drop Off
Michael PThe truck i rented had a low tire pressure, i was traveling on a hwy.
David HOverall the process is good.
Alvin NStaff was incredibly nice and lovely. All of them
LUIS RI was not pleased with the non-adjustable rear view mirrors. Both of them are not even manually adjustable. On the truck that I rented, the passenger side mirror, I was viewing a considerably amount of the right side of the truck.
paul sI rented a van over the phone at the 11191 US HWY 1, Sebastian FL 32958 location aka "Everybody Rides Inc". Before I gave my credit card number over the phone, I confirmed the price for the van being $19.95/day plus .79 cents per mile and tax, and no additional charges being that I had my own full coverage insurance. I had declined additional coverage and the woman behind the desk acknowledged my decision and then tried to get me to take the additional insurance by trying to scare me into taking the add-on insurance by saying I could have to pay $35,000 on the spot cash if I got into an accident. I still said "no". Then the man in the back calls the woman and speaks with her for 2 minutes, then she comes back and tells her daughter (guessing daughter) to shred the contract and looks at me and says, "I'm sorry, there's a mandatory $15 extra for insurance, because we have had problems with theft". I asked "then why doesn't say it and $34.95 instead of $19.95? Painted on the van?” She then tells me that I'm getting a better deal with this pricing instead of paying $1.19 per mile with the ten foot truck. I said, how so? You're telling me that paying $15 extra instead of an extra $4.50 is a better deal? These people are crooked and should not be permitted to represent Uhaul in any way. They are shady put it politely! I asked if I could leave my car parked in the customer parking spot being that I would only be an hour, to donate some large items to habitat for humanity which was only 9 miles away. The woman quickly blurted out “no it’s for the car dealership and you have to park your car on the grass along US-1!” She said you don’t have to bring the van back until the next day. I responded with, “I’ll bring back in an hour, because who knows what NAZI policies you’ll come up with next?” Could you imagine actually buying a car from these crooks? No way! I could have rented a 10ft truck at Cube Smart for much less than these scammers took me for! My bill came to $69+!!! I will spreading the word far and wide for future customers to avoid like the plague! Maybe it was the way I looked? Perhaps this was a case of discrimination? Why else would they change the rules after I arrived?
Gregory RPassenger mirror needs adjusting. It doesn’t stay in position.
Vince JI returned vehicle at agreed upon time and received a call the next morning asking when I would be returning the vehicle
Mari AI was told that I couldn’t rent without the insurance which was an extra $15 I as told by my insurance company in the past that i would be covered by them So that means that the $19.99 per day was really $34.99 plus mileage
ed dThey did a great job, were well organized. Good clean equipment. Employees were very polite and personible.
john wThe wipers were god awful, the truck was very clean.
Heather HI am not happy about the hidden charges when I picked the trailer up.
Warren GI to drive 30 miles extra because my original order the location close at 3 pm and I got there 3.06 but they couldn’t wait for me these is no customer service location I spoke to manager on duty no help
EDGARD PExcellent service ! Staff (especially Sela)were so helpful and supportive of my journey. Thank you! No improvement is needed! The best in the moving business!!!
MELENDA PThe straps on the car tow dolly kept loosing up several times on my trip .I would recommend you warn and tell customers to check them after a short time and periodically on the trip and keep tight.
CHARLES FThis specific location was very helpful in getting my truck arranged. Highly recommend!
Frank SThe ladies that work there have not been trained and are not knowledgeable enough to do the job! They should have asked someone who knows about receivers and hitches and towing a trailer when they instruct the customer as to what to purchase for the vehicle to have the correct equipment. We were instructed to purchase a 2” ball STRAIGHT receiver instead of a 2” drop down receiver! They NEVER mentioned the electrical plug for the lights! We talked to Taylor on the phone several times confirming what she told us to purchase and when we received an email about having the vehicle inspected by the business, she told us that the inspection happens AFTER the trailer is hooked up to our vehicle. Needless to say, we didn’t have any of the correct components necessary to pull the trailer!
Linda SEasy in and out, very efficient operation. Great running truck.
mark t