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MARGARET S
Customer Reviews for Everybody Rides Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Price per mile is above other u haul locations
Trevor NThis location is the Most efficient I have dealt with. Ready in advance for your pick up and your return!
DONN PI was bless
TRACY GMark and team are excellent to deal with, I was in and out. Great service.
KENNETH VGreat service!
HOLLY WTaylor was so polite and extremely helpful with the whole process. Thank you.
JEREMY PErin was totally amazing and Mark a gem. The staff member who helped with the equipment was very professional, polite and friendly.. returning the equipment was fast efficient and friendly experience. Thank you Uhaul!!
KIMBERLY HExcellent rental experience, customer service was professional, friendly and fast. An employee even moved the van to the front door and had the a/c on high for me. The truck was clean and ran very well. The cost was very affordable. It went so well that I have a reservation to pick up a truck in a few days.
Elizabeth TPainless
ARTHUR FErin Was Fantastic
DAVID SIt was a smooth, hassle-free experience. Thank you!
Jennie BGreat Service from the sales gal to the loader/attachment guy. Great working personalities from all. Highly Recommend!
BRIAN HGood customer service
WILLIAM BQuick easy rental, very friendly staff
FRANCIS CVery nice staff.
ANTHONY WThe Tongue 👅 of the 6’ X 12’ is very Heavy with that Emergency Brake Cylinder mounted on top of it. I am 71 years old but in fairly good shape. I am not weak. I had a hard time removing the tongue from the ball in the Dark. Other than this the Trailer worked perfect as designed.
JOSEPH SThird time I've used them, they're great!!
ELIZABETH BVery fast drop off, they got the job done almost before I could get out of my truck, very good job.
DAVID MBrilliant service, thank you!
derek rVery organized and professional
Timothy MNothing
LINDA SThe young woman that helped me was a refreshing surprise. Excellent customer service is virtually unseen these days, Not with her she was helpful friendly and a pleasure to do business with and will again. The guys had the trailer hooked up quickly and disconnected when I returned in less than 5 mins.
JOSEPH MQuick professional service
LINDA SPerfect spot
PAUL BIt was easy and convenient
ROBERT SErin and everyone were very helpful and great customer service
Irene LManager owner vulgar, rude and unfriendly. Asked staff to put 8 pounds air in my truck tire this owner manager became extremely rude & aggressive. If it were not for my 30 plus years in law enforcement, another customer could have likely escalated this very unpolite & aggressive owner managers approach. To be clear - I asked - not insisted on facility to please put air in my vehicles 1 tire before driving out with rental utility trailer. I understood his claim he could not bc in his words claimed liability reasons. But, if I am renting a trailer and their facility had an air hose 20' away is that not unreasonable? However, I did not in anyway insist. Owner manager came towards me angrily and semi aggressively using vulgar language out of no where. Way over top for such a simple situation. Then, the facility did not have an adapter to fit my 2024 silverado pick up trailer wiring plug. The rental trailer had a flat 4 plug to my trucks 7 way. The facility did not sell any adapters and I had already checked out approximately 115pm, and spent over 2 hours driving around to locate an adapter at auto parts and other outlets in a 10-12 mile radius. Then the facility and uhaul said they could not change my pick up time even though I did not leave with the utility trailer until a few hours later. This entire bad experience caused me to have to cancel the one way rental to Georgia- some 6 hours away, creating another hardship. I spoke to a Patricia a uhaul regional rep about these terrible issues and changed my one way rental from sebastian florida to a local 24 hr rental bc I was unable to use the trailervrental as intended bc of the unreasonable delays caused by this facility. Despite this facility not being what was described as a certified uhaul facility but type of franchise or another term, uhaul should insure every uhaul rental location has the proper connections for sale or rent for proper electrical lighting connections. After all uhaul asks the consumer for their year, make, model, engine type etc at the time of booking. Then why would uhaul asks these questions if upon arrival for pick up a facility has no option to connect lighting and sends a customer on a wild goose chase to purchase adapters - where many auto parts etc may not carry the ones needed. Over all the check out staff were extremely nice and helpful but the owner manager needs training as a people person, courtesy, professionalism and anger management
PHILIP RThe overall rental experience was great. The staff was very friendly and helpful and the truck was ready to go when we arrived. Great location to rent from.
Lance GI had to go to the auto part store and buy a connection for the lights to work while connected to my truck. The one that was provided was for older models vehicles. The trailer I rented was also rented to me with a large visible nail in the tire so it went flat when I left the lot. I was then charged an additional day rate after returning it the same day. They also called me and asked me where the return was even though it was parked right out front .
CARL FI always use UHAUL and never had a bad experience.
RAYMOND KPlease thoroughly check the equipment before handing it off to customers. The trailer lights went out during the drive, and the plug end from the trailer had frayed wires that were not making good contact, and the automatic surge brakes were not fully engaging.
MATTHEW FTaylor was very professional and helpful.
RICHARD FLower prices!
GHASSAN AI’m highly satisfied!
BETH KTruck Needs a cleaning
RANDY HThis was my second time renting from this location and they were great once again. Professional and knowledge.
DAVID SThe entire Staff is friendly, courteous, and professional. Always a good experience here. Thank you!
CLINTON PVery Professional and Polite
WELLINGTON Aeverything was great. staff was especially friendly and professional
EDWARD WInterior of cab covered in sticky cola soda. The cab smelled of cleaning products but the seats and center console was never cleaned.
MICHAEL SClean inside cab floors before a customer pick up their equipment
WILLIE DEverything was great. Thank yiu
MARCOS GOnly charge for what the customer ordered. I was charged for two periods not the one I booked. I picked up the trailer at 9:40 am on 1/18/25 and dropped it off at 730pm the same day. I was billed as if I dropped it off on 1/19/25 at 930pm. My reservation was for 12 hours on 1/18/25
THOMAS PVery friendly ar pick up location
lawrence sHonestly that was the best experience ive ever had with UHaul. No improvements needed.
Dennis MLeave a couple of 4x4 wheel chocks outside to keep enclosed trailers from rolling away after drop off .
GORDON VWe had a situation with gas on return. I guess I should have taken a picture of the gauge before I left. It definitely was not where they claim it was. My bad or not noting it.
ROBERT CThe employees were great, very friendly a b d professional.
MARCIA LVery friendly and helpful staff! Equipment was clean and ready at pickup time as promised!
Guss KAll went well
STEPHEN JDon't need they are super keep them going they are very friendly thanks
ANDRES PEverybody Rides U-Haul on US 1, Sebastian. Great place, great location. People here are very nice. Out and back super smooth. Thank you all!
JAMES LThe staff were extremely nice! The problem was that after we left and got the text from UHaul that said to check the inside of the trailer for the additional items in the trailer, we saw that they weren’t there! So we had to turn around and go back. The staff were apologetic, but it was, of course, an inconvenience. The additional items were 6 blankets and a dolly. When we opened up one of the blankets inside the house, a lot of dead leaves and small sticks came off of it and were all over the floor. So the question “was the equipment clean and well maintained?” should not require a yes or no answer, because the trailer and dolly were fine, but the blankets were not.
Katherine OBest rental location. Very kind and helpful staff members.
TINGTING W