Key fob was broken. Ii would be great to have this fixed.
LACY R
Customer Reviews for Excalibur Rental LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Love this place and have rented from them several times.
JASON BThe truck was very shaky and had an odor.The agents were super professional and helpful
KIERRA AGreat Service!!
JOSE LAppliance dolly wheels need maintenance, they are difficult to roll with any load placed on the dolly. They truck and rental process was great. Will recommend, the staff were great and very professional. Thank you.
JAY HThe exterior of the trailer was not clean however, i wasn’t renting the trailer for its exterior but for the interior which was clean and functioned as expected.
MONTE KThe only issue was I recieved a text message to photograph the truck before I left the lot. I did not do this. It would be beneficial if the Uhaul employee would give a verbal heads up for this. After I received the keys I simply left without checking my phone. I bet this is common for most people anxious to get going.
JAMES KFast, great service.
CHRISTOPHER LSuper easy check out at the counter. Truck was in great shape. Staff were friendly and helpful.
FRANK SConvenient location. Some equipment but not large inventory. Focus is on equipment to rent not uhaul rentals. Staff helpful but not friendly.
CYNTHIA KGreat location - team was incredibly helpful!
Adam KGreat service, very efficient and polite.
JOHN BSuper friendly staff. Easy process. Thanks!
DAVID RThe truck was fine except for the exhaust. Very Loud. Other than that, it was good.
JAMES Bdrop off after hours, thought they would be open, so was a little confused when they weren't. The drop off process was a little confusing, and wasn't sure if I did everything right, but it all worked out in the end.
Erik WThank you for your professionalism!
DAVID VIt was easy to get the trailer and return it as well. The staff was friendly and prompt. Equipment was in good, working order, and did the job.
Brady HThe only not great thing was that we got the truck with a quarter tank of gas - which added an errand to an already really busy day. It all worked out fine, but that was surprising to me.
DUNCAN MGreat service
MARIAH BThe online share app was extremely slow and difficult to access while at this location. There is some redundancy with the app that is a bit frustrating. It requires to upload DL and head shots multiple times. Also requires several different contacts for verification that took over 15 minutes to complete. Seems a bit counterproductive in my opinion. Overall I was able to pick up the truck after 25 minutes of jumping through hoops and I completed my task. So thank you U-Haul for having this option available. I personally would prefer a more streamlined process. Just my thoughts Thanks again Chris Allen.
CHRISTOPHER AA customer should NOT be allowed to extend their reservation WITHOUT calling the location where they rented it. If it's after hours and they can't reach them then the answer should be no. As a small business that depends on using these vans the stress it causes me not knowing if my van won't be there because someone extended their reservation is unexplainable. There aren't a lot of choices for bands in my area. This practice is requiring I rent for longer periods of time to ensure that I have what I need, or sometimes to order multiple vans (the other nearly 30 min away) and cancel one at the last minute. You should seriously consider making this change! It is so unfair to the other client. $50 does not change inconvenience or amount of money I could lose by not being able to complete my job where a van is needed. I'm not comfortable driving box trucks because they are much more difficult to park downtown which is where I'm off headed. Please take this request seriously and allow people to talk to read it. People who can make this change read it. It is my number one complaint about all of Uhaul. Thank you for asking and for listening.
LACY RGreat trailer. No problems in 2,000 mile move
GARVIN GI am getting sick and tired of returning the uhaul with the same level of gas and still getting charged for gas being put in it.
Jeff BGreat service, trailer was in great shape. Overall experience was fantastic
MICHAEL HI was not aware that after we rented and picked up the Uhaul, that we would get a text message to upload info and pictures of the truck. By the time that I checked my phone after pick up it was to late to upload the pictures. The link expired. When renting the truck or when picking up the truck this should have been mentioned. We did have a missing and damaged hub cap.
RYAN GTrailer was available as scheduled. Pick up and return was very easy.
JOSEPH SA great customer experience!
BRADLEY BGreat
PHILIPPE PExcellent service on pickup and dropoff. Equipment was clean and well maintained.
PATRICK WGave me a uhaul with a tire showing almost all wire. Was stranded for 3 hours waiting for a tire replacement.
Stuart MNothing to improve. The guys at Excalibur/Potestio Bros. are top notch. I was escorted out to the trailer and shown everything I needed.
ANTHONY MEasy location and friendly staff.
JAMES M2nd rental that furniture pads were needed. I checked the box and preordered them. NO PADS on arrival. NO way to protect items, NOT even so much as a phone call to notify me. Never ever using U-Haul again. Too many others out there for this NOcustomer service.
JOEL CNothing!! He was Great!! Thank You!!
JAMES MI received confirmation that my reservation was confirmed for my selected pickup location and then the night before pick up uhaul changed my pickup location 30 mins across town. When asked if I would receive a discount for the last minute change I was told no and that is how uhaul does business. Excalibur did great though.
JEREMY OEasy rental.
JOHN MThis was my quickest pickup so far at any U-Haul. Also very nice and explained fuel economy and engine light issue ahead of rental. Great owner/operator.
John MThe rental process was faster than other places I have used.
JUSTIN MThe folks at Excalibur rentals were great to deal with. The transaction went very smoothly. I will use them again!
LARRY BInitial agent I worked with was not very friendly.
MICHAEL DThey said I had to take the trailer with bald tires and get it fixed with roadside assistance. Said it was not him job to inspect and make sure equipment was safe.
Jimmie TAfter hours - please change tires before the next renter.
JOHN EBest U-Haul dealer we have used!
James FVery helpful and fast.
DENIELLE CTruck needed an alignment. Also the furniture pads were not in the vehicle at pickup
Robert BI did wipe down the inside of the cab because it was very dusty but to be expected in moving vehicles. The people at this location are great! Super friendly!
LACY RNothing, This agency is a Top in customer service !!!!!
ARCHIBALD SLocation was great the APP is horrible, requesting duplicate information and a trip inside however the app said it was not necessary. I have deleted the APP and will not use it again.
Jan HThank you to the Manhattan team for the help and support of my move across state lines.
BRYCE W