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Brian T
Customer Reviews for Excalibur Rental LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Best U-Haul dealer we have used!
James FVery helpful and fast.
DENIELLE CTruck needed an alignment. Also the furniture pads were not in the vehicle at pickup
Robert BI did wipe down the inside of the cab because it was very dusty but to be expected in moving vehicles. The people at this location are great! Super friendly!
LACY RNothing, This agency is a Top in customer service !!!!!
ARCHIBALD SLocation was great the APP is horrible, requesting duplicate information and a trip inside however the app said it was not necessary. I have deleted the APP and will not use it again.
Jan HThank you to the Manhattan team for the help and support of my move across state lines.
BRYCE WRyan was excellent
BRIAN GPre pickup instructions not clear. Truck was run down and dirty. One tire had low air pressure and check engine light was on. Radio and AC did not work. Truck did not have a ramp & I do not recall it being advertised as not having one. Overall very stressful, difficult, and process not clear when signing up. Over priced for lack of ramp and truck issues.
Matt MI have rented from this location multiple times. This was the first time I received no instruction on how to connect or disconnect my trailer (no real problem). But this is the first time I did have trouble disconnecting the trailer and it took me several minutes to figure out what the issue was. Otherwise, friendly service, trailers were in excellent working order.
Charles BStaff was very helpful and friendly.
Martin VVery friendly desk help. They rent everything at this location. I felt I'd been taken care of ! MLM
MARY MFuel level at pick up was recorded inaccurately resulting in an unexpected charge when I brought truck back at same fuel level. I have photos
Jared BI just had to drop it off on loins since the location was closed. Was a little confused at first but figured it out and was extremely easy to do.
DACE CVery smooth process. App walked me through pick up and drop off. Keys, truck and dolly were ready. No issues. Truck was clean and in good shape.
STEVE HAlways excellent; never ever any issues. This is the best U-Haul place and this is where I go all the time. I trust them and they're extremely professional.
MICHELLE REveryone at Excaliber Rental was kind and helpful!
AMANDA KI like to share a few things one it was a good location where I could pick up the truck. But I will say this the truck I believe had about 24,000 miles on it, but it truly shimmied when you actually put the brakes on it almost like there was a very bad wheel alignment. I was excited to go to my local neighborhood to pick up the U-Haul truck my only concern that I had is that the person that checked me out was truly not that friendly almost like I was a bother.
KIRK SOur experience was excellent.
DONNA STruck had an airbag and check engine light on. Affected gas mileage etc. location was fantastic. Will always use them.
MICHAEL LStaff and location was great. The vehicle has some kind of mechanical issues. Maybe slipping transmission. I have driven many uhauls and know they are gutless but this one had no acceleration even emptying and could barely do 50. Seriously check the transmission.
Benjamin PExcalibur Rental in Parker was the best UHaul rental experience I’ve ever had. They had me in and out in just a couple minutes. Super friendly. Easy to work with. Highly recommend.
RICK SExcellent, affordable, and convenient and able to get on short notice. Appreciate your help
ROBERT LI am a moron but maybe tell ppl the number on thre back of the post (as you face the key drop) is where your keys are at. I will always use this rental place becuase I screwed up my dates and they still accomodated me for the correct date.
Todd BThe U haul employees were soooo friendly and helpful throughout our experience from Denver to Green Valley AZ. The equipment performance was excellent. We have rarely seen that kind of amazing customer service.
DONNA WNo hidden fees
Mercedes FVery customer friendly. Will use this business again.
REYMUNDO SPerfect transaction
Leslie GOveral experience was great! Good location that was not far from home and had the truck I needed on short notice. One item to note is that the truck I rented pull a little bit to the right when braking, so that should be looked at soon.
DOUGLAS FRequested expense sheet was provided upon reservation. The picking up of a truck was extremely difficult at 6:30am - code was difficult to set. Steering the vehicle was a battle - especially on interstate driving. Once returned and an email bill was sent, the price was 50% higher than the original agent printed upon reservation. I disputed the bill with the local company to no resolution. I will NEVER rent any equipment nor will I recommend anyone to rent from this business.
gayle lDon't park the trucks so close together. It's a 20ft truck, I need more room than a shoulders width to park it.
ALEX RThe cab of the truck was somewhat dirty! The rest of the truck was ok!
JOHN LEasiest hassle free move ever!!
ALEC CI ordered it at the last minute and they had it ready for me. The gentleman who took care of me was courteous and well informed.
CARLOS GThe only thing about the trailer I did not like is there was no tongue jack, so no way to disconnect the trailer if needed.
MARK BThe location does not have a sign indicating U-Haul Customer Entrance due to local ordnance. Can the U-Haul website indicate that Excalibur is inside the John Deere dealership.
GARY LThx
CURT DGreat customer service
RANDI EVery friendly and fast service
JOSEPH BDrop off location was closed on Sunday. Great capability to mobile drop off , couldn’t assess facilities
KENNETH LFast and easy. Thank you
TAMARA Bwhen paying for services, no customer should ever be handed keys to a truck for them to find on their own, not having a representative assuring with the customer any disparities on the body of the truck. There were so many distractions, they failed to share a deposit hold prior to signing documents, they ask for your driving license for identification. normally, they copy it; however instead, and unaware, they scan the strip on the back where it holds all the information. Can they simply just let the customer know ahead ov time what they're expected policies are. something needs to change here before I recommend to a friend!
MARILYN WCould be friendlier on the phone
BRADLEY OUhaul online allowed me to schedule the pickup for the truck at 7am, but this location doesn't even open until 8am. a bit frustrating. might want to change this. the truck was good. the seatbelt clasp seems to be sticking, but everything worked great. I will use Uhaul again for sure. I won't use this location again.
Troy LVery nice people. Very flexible .
LINDA HNothing noticed.
ROBERT MCourteous and prompt customer service.
CAESAR L